Very limted service - Page 2

nostra · 14-03-2005, 14:23

Quote:

Originally Posted by Voodoodan

Just a quick update, after the 2 day period expired I called NTL who then said that what they meant was 2 'working' days. So that must mean today then! Anyway they further said that the problem is due to them putting me on a 3mb account and from that there is a 'lack of IP addresses' being assigned.

I heard this one earlier on in some thread and wonder if that can be true? It doesn't sound right to me, but hey!

I guess I just have to wait for an engineer to play with a little green box somewhere!

Dan.

i have not heard this.

and this does not explain the fact you are being given a pre-registration ip address if it was down to a lack of ip addresses you would probably be assigned a 169.254.x.x ip address not a pre-registration ip

i would like to take a look at this for you but am not in till tomorrow, if you could pm me your mac address i will take a look if you would like.

__________________

the only issue with ip addresses that i am aware of is those with broadband plus on their accounts, but this was late last week i am not sure if this has been resolved, this was making people get pre-registration ip addresses

Stephen · 14-03-2005, 15:08

Quote:

Originally Posted by nostra

i have not heard this.

and this does not explain the fact you are being given a pre-registration ip address if it was down to a lack of ip addresses you would probably be assigned a 169.254.x.x ip address not a pre-registration ip

i would like to take a look at this for you but am not in till tomorrow, if you could pm me your mac address i will take a look if you would like.

__________________

the only issue with ip addresses that i am aware of is those with broadband plus on their accounts, but this was late last week i am not sure if this has been resolved, this was making people get pre-registration ip addresses

I had this problem, got it fixed but I have left BB+ off just incase.

Voodoodan · 14-03-2005, 15:15

Ok, thanks I will PM it to you tomorrow AM, I don't have it with me at the mo.

DarthYoda - how did your problem get fixed?!?

Thanks,
Dan.

nostra · 14-03-2005, 15:53

he would have had it resolved by removing the modem from the bb+ service and then the TSB would have put it in a queue so when the issue is resolved they will add him back onto bb+ (this is what they should have done)

voodoodan, do you remember subscribing to bb+ at all?

Voodoodan · 14-03-2005, 16:10

I've never subscribed to BB+ (I found I had to pay extra for it, that's how I'm certain)!

Stephen · 14-03-2005, 17:12

Quote:

Originally Posted by Voodoodan

Ok, thanks I will PM it to you tomorrow AM, I don't have it with me at the mo.

DarthYoda - how did your problem get fixed?!?

Thanks,
Dan.

I had BB+ removed then my modem deleted and added back on. That is quite drastic action to take though.

nostra · 15-03-2005, 17:56

i will get back to you when i am in at 6pm after i have taken a look at a few things.

try rebooting your modem and try browsing at 7 if you have no net access

Voodoodan · 15-03-2005, 17:59

Ok, thanks for your help Nostra. I'll be hovering near the modem at 7!

nostra · 15-03-2005, 18:05

will try and get into work early to take a look at it

so reboot a couple of times between 6 and 7

Voodoodan · 15-03-2005, 18:13

Ok that's much appreciated. I'll reboot the CM every quarter of an hour between 6 & 7.

Thanks again,
Dan.

nostra · 15-03-2005, 19:02

your problem should be resolved sir

Voodoodan · 15-03-2005, 19:12

GENIUS!

Thank you very much, I'm well impressed! What was the problem?

Thanks again,
Dan.

nostra · 15-03-2005, 19:16

you were on the wrong dhcp server

hence the reason you were getting a pre-registration ip

glad your back up and running