Very limted service

[Voodoodan]

Hi,

I have been reconnected on 1.5mb/3mb but something strange is happening which NTL haven't been able to resolve so far. Instead of waiting a couple of days for their help I thought I'd ask you guys!

I can Ping and Tracert a web site from a command window and get a reply as normal. However, when I use Internet Explorer / Outlook I don't get anything.

Green lights on modem (when idle): Ready (steady), the one next to it (steady), e/net (flashing), d/l (flashing).

Does anyone have an idea why I can get a connection via the command window, but nothing elsewhere, please?

Thanks,
Dan.

[Chris W]

firewall??

[punky]

Have you tried changing your proxy?

[gooner4life]

Modem is in a pre reg state, goto https://autoreg.autoregister.net

see if you can access that site.

[Voodoodan]

Hi,

Sorry, I forgot to mention that I've removed all firewalls (ZoneAlarm) and anti-virus software.

I will try the proxy and autoreg site when I get home tonight, thanks guys.

Any other ideas before then are much appreciated.

Thanks,
Dan.

[nostra]

Originally Posted by gooner4life

Modem is in a pre reg state, goto https://autoreg.autoregister.net

see if you can access that site.

in ref to what gooner4life just said:

do you know what ip address you are getting?

if your ip address ends .248 - .253 then it is in a pre-reg state

e.g. 81.x.x.251 is a pre-reg ip address
e.g. 81.x.x.212 is not a pre-reg ip

if it is not then he is not in a pre-reg state

[Stephen]

I had the same happen to me after changing my speed. Do you have BB+?

[Voodoodan]

Hi,

Yes, that's what I get, an IP address that ends in 248 - 253.

I haven't got the BB+ package.

Thanks again,
Dan.

[nostra]

then refer yourself to ntl technical support

because that is a pre-registration ip address

try rebooting your modem first mind.. then contact technical support and tell them that you are now getting a pre-reg ip address since being sent the upgrade

there is nothing we can do from here im sorry

[dbateman2k5]

He needs to go to https://autoreg.autoregister.net, as his pc needs to be re-provisioned to the CM

You should of been auto-redirected to the BIA Computer Provisioning page on opening your browser

This is what I had to do after upgrading temporary to 1Mb on Pace STB, then again to 2Mb on my new Samsung STB

Any changes to your BB tier, requires you to re-provision the pc to the CM/STB again, else the CM/STB stays in the pre-reg state

[nostra]

he is using a cable modem not a set top box, cable modems do not provision like set top boxes

[dbateman2k5]

Oh sorry, I thought they did

[nostra]

no it's just that with the stb you have to provision every new pc that you use (as you know)

not quite the same with cable modems there is no provisioning for each individual pc the only thing that needs to be registered is the mac of the cable modem on the address that you mentioned

the problem that voodoodan will have probably is that the cable modem is already registered on the system,

and if it is not the reg page would not work because his pin is already registered

[Voodoodan]

NTL asked me to give them 2 days to help me out so I'll give them the lead time. In the meantime I'll give the autoreg thing a go - it couldn't do any harm I reckon...... possibly!

Thanks for your help,
Dan.

[Voodoodan]

Just a quick update, after the 2 day period expired I called NTL who then said that what they meant was 2 'working' days. So that must mean today then! Anyway they further said that the problem is due to them putting me on a 3mb account and from that there is a 'lack of IP addresses' being assigned.

I heard this one earlier on in some thread and wonder if that can be true? It doesn't sound right to me, but hey!

I guess I just have to wait for an engineer to play with a little green box somewhere!

Dan.