I need help please!

Stevenr · 18-02-2005, 13:24

Hi

Iv a problem with my cable as iv got a picture but have no sound! Iv tried all the volume controls changed my SCART but still no sound...please help if u can!

Steven

MovedGoalPosts · 18-02-2005, 17:09

Welcome to Cable Forum

Let's try and rule out any fault with the STB or TV. Do you have a VCR or DVD player that has scart connections. If so, unply the STB, and instead plug in the VCR / DVD using the same Scart lead. Do you get sound now? If yes, we need to look more closely at the STB settings, if not, there is a problem with your TV or SCART.

Might be useful for someone to aid diagnosis to know your STB model and TV model.

Stevenr · 19-02-2005, 17:07

Thanks for the reply its much appreciated.

However iv tried changing the SCART from tv to STB and also a new SCART lead.

Iv also tried different tv's so im quite sure it not the tv.

The most likely problem is that its the STB but i have no idea how i would locate or fix a problem with this.

Any more suggestions would be appreciated!

Raistlin · 19-02-2005, 17:14

Hi Stevenr

Have you tried turning the STB off, leave it off for 5 minutes, then turn it back on?

MovedGoalPosts · 19-02-2005, 18:13

If you have swapped over TVs, tried different SCART leads, etc, and powered it all down (TV, STB) for a few minutes then it does suggest a fault either hardware or configuration with the STB (a PACE model I gather).

It's probably going to be a call to Customer Services alleging a fault with the STB.

Stevenr · 19-02-2005, 19:21

Hi
Yes tried turning it off when i turn it back on the sound comes back 4 a split second then goes back off

steven