How many NTL engineers does it take to fix this? - Page 2

**Mick** · 13-02-2005, 06:59

Quote:

Originally Posted by Strzelecki

Er I'm in the Midlands, Stoke-on-Trent, and every time I've booked an engineer I've made certain they won't need access to my house so I don't have to stay in. The box is right on the street (terraced) and it's only a matter of time before some someone walks past and give the cable a quick pull. I've only every had 2 faults with my NTL service (the other was at my previous address where all that was needed was an attenuator fitting) and both have taken over a month to even be touched, let alone be fixed! Good going!

If alex250, cannot get this sorted for you on Monday, send me a private message with a name and contact number. I will happily send an e-mail into ntl on your behalf and arrange for someone to get this ridiculous situation finally resolved for you.

13-02-2005, 09:25

Quote:

Originally Posted by Mick

If alex250, cannot get this sorted for you on Monday, send me a private message with a name and contact number. I will happily send an e-mail into ntl on your behalf and arrange for someone to get this ridiculous situation finally resolved for you.

Or me i know the phone numbers of the managers for that area.Can make some calls.

Tezcatlipoca · 13-02-2005, 11:37

Strzelecki - both alex250 & Bill C do work for ntl

Strzelecki · 13-02-2005, 19:28

Ok thanks for the offers of help. I will see what magic wand alex250 can wave first!

nfs6600 · 13-02-2005, 21:32

Quote:

Originally Posted by Strzelecki

Er I'm in the Midlands, Stoke-on-Trent, and every time I've booked an engineer I've made certain they won't need access to my house so I don't have to stay in.

Who did you tell this too? They should have informed you this was not possible. Customers need to be in for the entire timeslot no matter what the fault is. This is so we can verify that the work has been carried out and they services are working correctly. Faults/CMC should never have said that you do not need to be in the premises. I know this can be a problem for customers who work during the week but unfortunetly that's the way of things.

Paul

Strzelecki · 14-02-2005, 09:39

I can't remember now, I've spoken to 4 different people on 3 seperate occasions and they've all said the same thing. The names may be written down at home. It's not a huge problem, I'm in all day at least 1 day a week.

alex250 · 14-02-2005, 09:48

Quote:

I will see what magic wand alex250 can wave first!

maybe not a magic wand but i have a screwdriver which gave you a shiny new cover this morning before 9

Strzelecki · 14-02-2005, 13:23

Wow, did you do it personally!? Thank you very much! So access to the house wasn't required luckily as I'd already left to go to uni by then. Thank you very much alex and everyone else who offered help!

alex250 · 15-02-2005, 14:20

yes it was me personally, took less than a minute.

glad i saw it on the forum and could help.

OinkyBoinky · 15-02-2005, 14:59

Quote:

Originally Posted by alex250

yes it was me personally, took less than a minute.

glad i saw it on the forum and could help.

now thats some dedication from the ntl staff...

dragon · 15-02-2005, 16:08

Quote:

Originally Posted by OinkyBoinky

now thats some dedication from the ntl staff...

id say, now all ntl need is a few more people like that!

@ alex250 big

to ya mate

nfs6600 · 15-02-2005, 17:44

Quote:

Originally Posted by dragon

id say, now all ntl need is a few more people like that!

@ alex250 big

to ya mate

It's full of people like Alex. It's just getting the information to that person. I've helped lots of people myself too, whether it be people on the internet, friends or family. At the end of the day I'm an ntl employee and therefore represent them, so it's my duty to do everything I can to help the paying customer.

You will be pleasently surprised how many people in ntl go out of their way to help customers. We have some excellent staff, unfortunetly you rarely hear of the good things that ntl acheive, its bad news that attracts the media.

Paul

dragon · 15-02-2005, 17:55

so true paul so true... its always the bad things that people tell everyone about...

Strzelecki · 15-02-2005, 21:36

Yep. that's true. Although to be fair to NTL and me going through the usual channels, I called the 4 times, never had to hang on more than 10 rings, always got through to someone who knew what I was talking about and always got an engineer booked for the very next day. The break down just occurred between someone dealing with the engineer booking and the engineer actually reading my account notes. But thanks to Alex it all got sorted. Should have really had to come to this though!

chunt · 22-02-2005, 18:58

This is a hart worming thread!
I have a tear in my eye as i type in the light off this proff of human kindness!