How many NTL engineers does it take to fix this?
 

Been trying to get NTL to fix the brown box on the front of my house for 2 months now, the front of it's disappeared, ripped off by someone or something. I have now called NTL 3 times and had 3 engineers come out to look at it. All have said something along the lines of 'ooh er I don't have the part I'll rebook a team to come and fix it' (how many people does it take to fix it!?). Of course nothing ever happens and I phone again. My broadband has been working fine through this time but it won't be long before it's not! The problem is shown in the attached image and also the card that was left from todays visit with the note 'Have rebooked...looks like it was not done' No way! Does anyone have a spare front for one of these boxes? Might as well fix it myself!:D

Re: How many NTL engineers does it take to fix this?
 

The front of my brown box has been missing for at least a couple of years now :erm:


Did try & get ntl to send someone out to fix it, a while back, but they never turned up.


Been meaning to phone them about it again, but keep forgetting. Everything still seems to work OK though...

Re: How many NTL engineers does it take to fix this?
 

Have you tried an old plastic container and duck tape ?
Patent the idea/process and then sell it to NTL as way something they could sall as a DIY way of reducing that sort of complaint.

Re: How many NTL engineers does it take to fix this?
 

They don't have the part - i.e. the front presumably. But they must have the whole box otherwise they wouldn't be able to do installations. Now if the whole box was damaged... ;)

Re: How many NTL engineers does it take to fix this?
 

they still wouldnt get around to fixing it...

Re: How many NTL engineers does it take to fix this?
 

drop me a pm with address and will try to get sorted for you on monday

Re: How many NTL engineers does it take to fix this?
 

Have you got an RG11 pull to your house? Looks quite big for a RG6.

Re: How many NTL engineers does it take to fix this?
 

Well judging by the cable thickness I'm guessing it's RG11 but I'm not going outside to check, it's raining! Why?

Re: How many NTL engineers does it take to fix this?
 

No I was just thinking that was a bit mad because you dont even have the feed split. Maybe you are miles from the black cabinet. Or the installation crew only had RG11 on the installation day.

Re: How many NTL engineers does it take to fix this?
 

its rg6 you can tell by the blue ring around the connectors

Re: How many NTL engineers does it take to fix this?
 

What a waste of money if you've had 3 techs (service I presume ?) to try and repair this fault.

If there's a missing cover, a service tech should be able to resolve this - unless there's some other issue.

:dozey:

Re: How many NTL engineers does it take to fix this?
 

I can not belive that i enginner did not see that and put a new lid on it.In the midlands we get these jobs all the time most of the time the customers are out it takes 5 mins to put a new lid on

Re: How many NTL engineers does it take to fix this?
 

Er I'm in the Midlands, Stoke-on-Trent, and every time I've booked an engineer I've made certain they won't need access to my house so I don't have to stay in. The box is right on the street (terraced) and it's only a matter of time before some someone walks past and give the cable a quick pull. I've only every had 2 faults with my NTL service (the other was at my previous address where all that was needed was an attenuator fitting) and both have taken over a month to even be touched, let alone be fixed! Good going!

Re: How many NTL engineers does it take to fix this?
 

I had the same problem, but i called fault, explained it was missing and they sent someone round 2 days later who covered it and problem solved... not sure what has gone wrong in your case :S

Re: How many NTL engineers does it take to fix this?
 

It's Kelly communications you need to be getting on at NTL sub contract the work out to Kelly communications.