Ping spikes, lags and packet losses
22-10-2026, 14:55
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#1
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cf.member
Join Date: Oct 2026
Posts: 4
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Ping spikes, lags and packet losses
Hello,
I'm on full fibre 250mbps from Virgin, using their standard Hub5x because I'm on XGS-PON network. I'm having ping spikes and/or packet losses couple times a day for 30-60 minutes, it happens on different times, it can be ok for 1-2 days, but it is pretty much everyday on different times, spikes are on all devices, connected by wi-fi and wire and on different apps/games. It may happen at 2am when all my devices are switched off and everyone asleep, so it is not me or someone else in my household bloats the speeds. I have called them several times, they come - clean the contacts reassuring me it will be ok now, but it is still the same.
I literally can't have uninterrupted work calls during a day and I can't play without a lags in the evening.
Any suggestions? What are my options to get stable connection for video/audio calls and gaming?
I'm attaching some of the examples from my Broadband Quality Monitor https://www.thinkbroadband.com/my-pr...uality-monitor.
Last edited by DD_SHaDoW; 22-10-2026 at 15:29.
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23-10-2026, 12:20
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#2
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cf.addict
Join Date: Mar 2007
Posts: 450
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Re: Ping spikes, lags and packet losses
Is there anything of note in the Hub logs? I've never used a Hub 5X so don't know about the logs.
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23-10-2026, 14:21
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#3
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cf.member
Join Date: Oct 2026
Posts: 4
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Re: Ping spikes, lags and packet losses
Quote:
Originally Posted by adduxi
Is there anything of note in the Hub logs? I've never used a Hub 5X so don't know about the logs.
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Does it have some sort of logging? Will check today after 5pm.
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23-10-2026, 16:54
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#4
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Roger_Gooner
Join Date: Nov 2008
Location: London
Services: Virgin Media M350, Hub 5, Mega TV with TNT Sports and Sky Sports & Cinema HD, TV 360 box + landline
Posts: 187
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Re: Ping spikes, lags and packet losses
Log into the hub, probably 192.168.0.1, and post the downstream, upstream and network log.
__________________
I'm always right... except when I'm wrong
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23-10-2026, 20:04
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 9,063
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Re: Ping spikes, lags and packet losses
Have you reported it to VM?
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Yesterday, 11:22
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#6
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cf.member
Join Date: Oct 2026
Posts: 4
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Re: Ping spikes, lags and packet losses
Quote:
Originally Posted by spiderplant
Have you reported it to VM?
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From my first post:
"I have called them several times, they come - clean the contacts reassuring me it will be ok now, but it is still the same."
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Yesterday, 11:37
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#7
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cf.member
Join Date: Oct 2026
Posts: 4
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Re: Ping spikes, lags and packet losses
Can't find logs there, noticed this error... Same from a PC connected wired and a phone on a wifi
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