Ping spikes, lags and packet losses
 

Hello,

I'm on full fibre 250mbps from Virgin, using their standard Hub5x because I'm on XGS-PON network. I'm having ping spikes and/or packet losses couple times a day for 30-60 minutes, it happens on different times, it can be ok for 1-2 days, but it is pretty much everyday on different times, spikes are on all devices, connected by wi-fi and wire and on different apps/games. It may happen at 2am when all my devices are switched off and everyone asleep, so it is not me or someone else in my household bloats the speeds. I have called them several times, they come - clean the contacts reassuring me it will be ok now, but it is still the same.

I literally can't have uninterrupted work calls during a day and I can't play without a lags in the evening.

Any suggestions? What are my options to get stable connection for video/audio calls and gaming?

I'm attaching some of the examples from my Broadband Quality Monitor https://www.thinkbroadband.com/my-pr...uality-monitor.