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Ever get the feeling that all the big tech and communications companies are slowly reducing their complaints and issues departments until - god forbid - we end up with one large AI driven contact point, where the answers will simply consist of:
A) have you turned it off and back on?
B) delete cookies and re-install the app.
C) we are aware of the issue and working hard to resolve it.
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If knowledge is power, how come those in power seem so stupid?
In VM’s case, it was hardly “shot to the top (or bottom) of the table”; they had a hat trick of coming bottom of the annual OFCOM customer satisfaction list!
Don’t know about O2.
__________________ "I believe in an open mind, but not so open that your brains fall out" Arthur Hays Sulzberger
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