VM Community Forum Move

[jem]

Originally Posted by TheDaddy

I did, used to be a load of helpful people on Cf and there were high up contacts whose help could be sought too iirc

Ah right, my bad, I misunderstood your post. Yes there are a number of helpful and informative people on here who do understand how a lot of the technology that VM uses works. But at best, now then can advise only.

All of the contacts will be gone now, in the last few months of the VM community forum, it was announced that even the forum staff (VM employees) could no longer perform certain tasks, everything disappeared behind ‘let’s take it to PM (private message) to get further information’ - and then radio silence. Was the issue resolved, if so how, what was the procedure? It strikes me that the whole point of a ‘community forum’ is to share information.

There was one forum team member who did actually take the time to return to threads and update them with results. Possibly she has now been let go for being far too helpful!

There are a couple of members on here who are (were) also VIP members on the VM forum and could pass on issues to the forum team there. But recently most of the posts seemed to consist of ‘oh you need to call Customer Services’, just a means of reporting a broken omnibox or graffiti on a street cabinet.

It’s sad really.

[adduxi]

I've just noticed the Board is still available to Mods. There is a post about phishing from 14 days ago, so it's still operational to a point. Also the "like" buttons seem to be working as well, even though the threads are all locked? Very strange ,,,

[daveeb]

Originally Posted by adduxi

I've just noticed the Board is still available to Mods. There is a post about phishing from 14 days ago, so it's still operational to a point. Also the "like" buttons seem to be working as well, even though the threads are all locked? Very strange ,,,

ISPreview had an article saying it could be mid year before it comes actively online (if at all) although I don't think there was any insider information to give that opinion any extra credibility.

[nodrogd]

Login button & the top menus (apart from the Volt board) are now locked and inaccessible. Main search facility just loops back to the main page.

[Mr K]

Originally Posted by nodrogd

Login button & the top menus (apart from the Volt board) are now locked and inaccessible. Main search facility just loops back to the main page.

Maybe thats the 'transformation' complete. Another of VMs 'upgrades'...

[nashville]

Ok Thanks

[newapollo]

Originally Posted by nodrogd

Login button & the top menus (apart from the Volt board) are now locked and inaccessible. Main search facility just loops back to the main page.

All of the menus and sub menus are accessible and working for myself. The search facility also works everywhere, for example https://community.virginmedia.com/search?q=error+cs2114 I am using Chrome Version 146.0.7680.80 (Official Build) (64-bit)

[adduxi]

Yes, the site is still working for me as well, search, sign in, notifications and DM's. It could be server synchronisation is still not complete?

[jem]

Originally Posted by adduxi

Yes, the site is still working for me as well, search, sign in, notifications and DM's. It could be server synchronisation is still not complete?

No it’s not, it’s now been well over a month and other than the various sub-forums (fora?) becoming read-only, absolutely nothing has changed.

For me, I can browse the various threads, search for usernames or content, all appears to work; wonder if I can log in? Why yes I can, historic login credentials still work. Naturally I can’t post or start a new thread; I wonder if i can send a PM (personal message) to another user? I need to try that.

The claim was that VM’s contract with there current provider was finishing at the end of the month and this was posted in January, Khorus run the software and presumably host the forum - so if the contract was ending at, OK let’s be generous maybe end of February, someone jumped the gun - but here we are mid-March and it is still running in a zombie-like state. You would have thought that if the contract had ended, it would all be gone - but no?

Of course the O2 community forum is in a similar state, the last post being made on 2nd Feb.

What can we conclude - either VMO2 are committed to having a community forum, it’s just that they are too incompetent to do it - having ‘let go’ all of their technical staff to save money and 'boost shareholder value’. Or they were lying all along, don’t want a user forum because it tends to be filled with examples of just how bad VM’s customer support is. Which is embarrassing for them.

I’ll leave it as an exercise for you all to decide which is the most likely.

Now, I’ve said it before but it merits repeating, there are a number of posters on here who are (or were) VIP members on the old VM forum. Now, presumably you have some back-channel to Kai* et. al. and can find out what is happening. Or you all get nowhere which just shows the level of contempt that VM has for people who have supported them and helped customers for some time.

They really don’t care!

* Kai - the lead moderator of the VM community forum and also given the same role at the O2 forum - which is possibly the least stable job in the World.

[Chrysalis]

I think its a shame whats happening.

It wasnt perfect, but it did serve a purpose, and the community on it was reasonably active.

Sometimes the support offered was a joke, where staff would take 2 weeks to notice posts, and then take another week to reply just asking "you still have the problem".

But it also could be useful, I remember when I moved away from Virgin Media, I just could not arrange them to pick up my old equipment, with many phone calls, as a last resort I posted on the forum, and they did via DM arrange a pickup.

[nashville]

All is well with the site for me

[SnoopZ]

Originally Posted by nashville

All is well with the site for me

But the site is currently information only, you can't make posts. Maybe you're mixing it up with Cable Forum?