Yesterday, 19:57
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#1
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TV360/1gb internet
Posts: 564
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Contract renewal
Our current VM TV Broadband contract is up for renewal at the end of this month (Jan 2026
I used the My Virgin Media app on my iPhone to do this and got a message on the app saying Your changes are on the way with an order summary and order reference code. Apart from this i have heard nothing.
Is the above info i received all that happens or has something gone wrong.
BTW it has been a week since i did this.
__________________
I once had Amnesia, i remember it well !!!
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Yesterday, 23:51
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#2
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 50
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 827
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Re: Contract renewal
I recently re-contracted through the app as well, I got email copies of the new documents and a confirmation of the order. Have you checked your spam folder?
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Today, 09:12
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#3
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,073
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Re: Contract renewal
Quote:
Originally Posted by philwhite100
Our current VM TV Broadband contract is up for renewal at the end of this month (Jan 2026
I used the My Virgin Media app on my iPhone to do this and got a message on the app saying Your changes are on the way with an order summary and order reference code. Apart from this i have heard nothing.
Is the above info i received all that happens or has something gone wrong.
BTW it has been a week since i did this.
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They claim it takes weeks to implement if you renew online/ the app. Goes to some incredibly inefficient back office team. However renew over the phone, via retentions, you'll get a much better deal and its implemented immediately.
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Today, 09:32
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#4
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,008
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Re: Contract renewal
Quote:
Originally Posted by Mr K
They claim it takes weeks to implement if you renew online/ the app. Goes to some incredibly inefficient back office team. However renew over the phone, via retentions, you'll get a much better deal and its implemented immediately.
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I don’t know who "they" are who claim that, as I renewed my deal online last Thursday morning (I was automatically offered £14 off my current price on the website, as the current contract ended mid-February), and received the confirmation paperwork by email less than an hour later..
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Thank you for calling the Abyss.
If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
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Today, 11:04
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#5
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,073
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Re: Contract renewal
Quote:
Originally Posted by Hugh
I don’t know who "they" are who claim that, as I renewed my deal online last Thursday morning (I was automatically offered £14 off my current price on the website, as the current contract ended mid-February), and received the confirmation paperwork by email less than an hour later..
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You may have received automated emails but has it been applied to your account? This is where it can fall down.
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Today, 11:41
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#6
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,008
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Re: Contract renewal
Quote:
Originally Posted by Mr K
You may have received automated emails but has it been applied to your account? This is where it can fall down.
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__________________
Thank you for calling the Abyss.
If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
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Today, 19:08
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#7
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cf.addict
Join Date: Mar 2005
Location: SE London (Bexley)
Services: None - well none with VM!
Posts: 310
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Re: Contract renewal
Quote:
Originally Posted by Hugh
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The ‘they’ who Mr K referred to earlier would be the many, many VM customers, posting on their official support forum, complaining about accepting an ‘online’ offer, getting confirmation, but it not actually being honoured. Plus the many posts on said forum from member of the official forum team (VM employees) who outright admit that these offers need to go to a semi-mythical ‘back office’ team to actually impliment them.
Of course your milage may vary, and it all works out just fine, but please reserve judgement until you get your next bill and see if it has actually taken effect.
__________________
"I believe in an open mind, but not so open that your brains fall out"
Arthur Hays Sulzberger
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