Registering loss of fixed line service
13-04-2022, 20:14
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#1
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cf.member
Join Date: May 2019
Posts: 65
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Registering loss of fixed line service
My phone line went dead and my broadband has been going on and off for days. I suspect cityfibre have damaged the underground cable going into my house as they put fibre optic in my street recently. I reported the fault using my neighbour's landline, but I am wondering if I need to phone another number to register loss of service or does reporting it automatically register it? Virgin said there is a fault on my line and the engineer will come on friday.
Last edited by livelysprite; 13-04-2022 at 20:18.
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13-04-2022, 20:23
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: registering loss of fixed line service
It is automatically registered when you report the fault.
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13-04-2022, 22:42
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#3
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cf.member
Join Date: May 2019
Posts: 65
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Re: registering loss of fixed line service
Quote:
Originally Posted by spiderplant
It is automatically registered when you report the fault.
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thanks
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14-04-2022, 12:37
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#4
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cf.member
Join Date: May 2019
Posts: 65
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Re: registering loss of fixed line service
Quote:
Originally Posted by livelysprite
thanks
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The engineer is coming tomorrow and out of the blue the phone started working again, although virgin confirmed there was a fault when they ran line checks.
Should I cancel the engineer and is there a charge for cancelling?
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14-04-2022, 13:24
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Registering loss of fixed line service
If you are happy that it's working, cancel. There is no charge for cancelling.
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14-04-2022, 13:36
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#6
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cf.member
Join Date: May 2019
Posts: 65
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Re: Registering loss of fixed line service
Quote:
Originally Posted by spiderplant
If you are happy that it's working, cancel. There is no charge for cancelling.
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I will ask him to check the green box outside as the doors have been blowing open sometimes.
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14-04-2022, 14:22
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#7
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Registering loss of fixed line service
Quote:
Originally Posted by spiderplant
If you are happy that it's working, cancel. There is no charge for cancelling.
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As long as it's cancelled in time
https://www.virginmedia.com/legal/price-guides
Quote:
Missed Appointments
If you miss or prevent installation or maintenance from being carried out at a time we have agreed - with you in advance, or if you fail to tell us that an appointment is no longer required by [12pm on the day before] the appointment, you may be charged a missed appointment fee. You will be required to tell us at least 24 hours before the appointment or you may be charged.
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Quote:
Missed Appointments
£25 charge per appointment
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14-04-2022, 17:07
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#8
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cf.member
Join Date: May 2019
Posts: 65
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Re: Registering loss of fixed line service
Quote:
Originally Posted by BenMcr
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well, I'll have to keep the appointment. It's less than 24 hours now.,
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14-04-2022, 17:42
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#9
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,215
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Re: Registering loss of fixed line service
Quote:
Originally Posted by livelysprite
well, I'll have to keep the appointment. It's less than 24 hours now.,
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Best to let the engineer check out the connection especially as VM registered a fault. Intermittent faults have a habit of becoming permanent if not nipped in the bud
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