Cable Forum - Registering loss of fixed line service

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- Virgin Media Fixed Phone Service (https://www.cableforum.uk/board/forumdisplay.php?f=59)

- - Registering loss of fixed line service (https://www.cableforum.uk/board/showthread.php?t=33710961)

livelysprite

13-04-2022 20:14

Registering loss of fixed line service

My phone line went dead and my broadband has been going on and off for days. I suspect cityfibre have damaged the underground cable going into my house as they put fibre optic in my street recently. I reported the fault using my neighbour's landline, but I am wondering if I need to phone another number to register loss of service or does reporting it automatically register it? Virgin said there is a fault on my line and the engineer will come on friday.

spiderplant

13-04-2022 20:23

Re: registering loss of fixed line service

It is automatically registered when you report the fault.

livelysprite

13-04-2022 22:42

Re: registering loss of fixed line service

Quote:

Originally Posted by spiderplant (Post 36119082)

It is automatically registered when you report the fault.

thanks

livelysprite

14-04-2022 12:37

Re: registering loss of fixed line service

Quote:

Originally Posted by livelysprite (Post 36119097)

thanks

The engineer is coming tomorrow and out of the blue the phone started working again, although virgin confirmed there was a fault when they ran line checks.
Should I cancel the engineer and is there a charge for cancelling?

spiderplant

14-04-2022 13:24

Re: Registering loss of fixed line service

If you are happy that it's working, cancel. There is no charge for cancelling.

livelysprite

14-04-2022 13:36

Re: Registering loss of fixed line service

Quote:

Originally Posted by spiderplant (Post 36119144)

If you are happy that it's working, cancel. There is no charge for cancelling.

I will ask him to check the green box outside as the doors have been blowing open sometimes.

BenMcr

14-04-2022 14:22

Re: Registering loss of fixed line service

Quote:

Originally Posted by spiderplant (Post 36119144)

If you are happy that it's working, cancel. There is no charge for cancelling.

As long as it's cancelled in time

https://www.virginmedia.com/legal/price-guides

Quote:

Missed Appointments

If you miss or prevent installation or maintenance from being carried out at a time we have agreed - with you in advance, or if you fail to tell us that an appointment is no longer required by [12pm on the day before] the appointment, you may be charged a missed appointment fee. You will be required to tell us at least 24 hours before the appointment or you may be charged.

Quote:

Missed Appointments
£25 charge per appointment

livelysprite

14-04-2022 17:07

Re: Registering loss of fixed line service

Quote:

Originally Posted by BenMcr (Post 36119151)

As long as it's cancelled in time

https://www.virginmedia.com/legal/price-guides

well, I'll have to keep the appointment. It's less than 24 hours now.,

heero_yuy

14-04-2022 17:42

Re: Registering loss of fixed line service

Quote:

Originally Posted by livelysprite (Post 36119162)

well, I'll have to keep the appointment. It's less than 24 hours now.,

Best to let the engineer check out the connection especially as VM registered a fault. Intermittent faults have a habit of becoming permanent if not nipped in the bud

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