Virgin Media down accross the country.
11-03-2021, 01:39
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#16
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Dr Pepper Addict
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Re: Virgin Media down accross the country.
No issues here, been up all day.
Hundreds of users is hardly a major issue tbh.
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11-03-2021, 01:48
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#17
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Ice Cold
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Re: Virgin Media down accross the country.
Quote:
Originally Posted by RichardCoulter
Alright, across the UK then.
People are bound (and entitled to) complain because they are paying a lot of money for a service they aren't getting.
You always seem to try and defend any problems that are encountered because you work for them. I get that they are your bread & butter, but other VM employees on here tend to keep a more neutral stance.
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Bigger issues going on in the world than BB going down for a few hours. I would expect any company to have issues from time to time.
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11-03-2021, 08:40
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#18
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The Invisible Woman
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Re: Virgin Media down accross the country.
Quote:
Originally Posted by RichardCoulter
Alright, across the UK then.
People are bound (and entitled to) complain because they are paying a lot of money for a service they aren't getting.
You always seem to try and defend any problems that are encountered because you work for them. I get that they are your bread & butter, but other VM employees on here tend to keep a more neutral stance.
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Really not everyone. Some across the network,not all.I don't work for them and I never have and I frankly think they provide an excellent service.
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11-03-2021, 09:04
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#19
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Still alive and fighting
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Re: Virgin Media down accross the country.
Quote:
Originally Posted by Paul
No issues here, been up all day.
Hundreds of users is hardly a major issue tbh.
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Exactly as its only a major issue when there are outages that affect quite a few parts of the country.
Thats not to say for those having broadband problems is any less important.
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11-03-2021, 09:27
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#20
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cf.mega poster
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Re: Virgin Media down accross the country.
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11-03-2021, 09:52
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#21
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Born again teenager.
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Re: Virgin Media down accross the country.
Quote:
Originally Posted by Taf
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Thanks Taf. I did look on that page first but I think I failed to scroll down. 
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11-03-2021, 10:16
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#22
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R.I.P.
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Re: Virgin Media down accross the country.
Mines been fine here in Swansea.
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11-03-2021, 11:57
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#23
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cf.member
Join Date: Mar 2015
Posts: 10
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Re: Virgin Media down accross the country.
Had the issue yesterday morning up here in Teesside about 8am but sorted by 10am. Has been fine since and to be fair have had very few issues with Virgin. Been with them since late 90s
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11-03-2021, 19:20
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#24
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a giant headend
Join Date: Jan 2011
Location: Liverpool
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Re: Virgin Media down accross the country.
It was bad enough that our IT Helpdesk (for ~50k users) put up a banner saying Virgin Media were having nationwide problems and that they should be contacted, not IT Support. They only ever do that when the volume gets high enough to detect a pattern, so it wasnt a small outage.
I noticed that some websites were completely unaffected (BBC was fine for example) but AWS hosted sites were inaccessible. All resolved by 10 am though.
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11-03-2021, 20:42
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#25
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cf.mega poster
Join Date: Jan 2008
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Re: Virgin Media down accross the country.
How odd that some websites were affected and others not. You'd think that if there was a fault it would stop all traffic, or doesn't it work like that?
Maybe it's akin to a blockage on the motorway where small vehicles can get past, but not large trucks??
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12-03-2021, 00:15
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#26
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Dr Pepper Addict
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Re: Virgin Media down accross the country.
Maybe those websites were hosted in the OVH datacentre that burned down on Wednesday.
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12-03-2021, 06:16
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#27
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cf.geek
Join Date: Dec 2003
Location: Hove East sussex
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Re: Virgin Media down accross the country.
FWIW: BN3 7N* cable segment down on my brig19 200/20 provisioned tier at 03:52 (10thFeb2021) 150 auto predicted return at 06:05 and auto Re-connected at 5:32gmt.
My other Brig19 350/35 tier on same cable segment needed a POR in order to reconnect 0612gmt.
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12-03-2021, 09:11
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#28
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cf.mega poster
Join Date: Jun 2003
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Re: Virgin Media down accross the country.
Quote:
Originally Posted by RichardCoulter
How odd that some websites were affected and others not. You'd think that if there was a fault it would stop all traffic, or doesn't it work like that?
Maybe it's akin to a blockage on the motorway where small vehicles can get past, but not large trucks??
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It was an equipment fault in Manchester, so you were only affected if your traffic was routed that way.
So like a crash on the M60. You don't care if you're going to London.
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12-03-2021, 16:12
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#29
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cf.mega poster
Join Date: Jan 2008
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Re: Virgin Media down accross the country.
Quote:
Originally Posted by spiderplant
It was an equipment fault in Manchester, so you were only affected if your traffic was routed that way.
So like a crash on the M60. You don't care if you're going to London.
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Thanks for explaining SP.
If a particular trainline is blocked they can route them via other lines (albeit it takes far longer). Is it possible to configure the internet to do this too?
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12-03-2021, 16:21
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#30
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cf.mega poster
Join Date: Jun 2003
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Re: Virgin Media down accross the country.
Quote:
Originally Posted by RichardCoulter
If a particular trainline is blocked they can route them via other lines (albeit it takes far longer). Is it possible to configure the internet to do this too?
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Yes, that's exactly what was done. Often the systems will do it automatically without you even noticing the break, but in this case it required manual intervention.
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