General Virgin TV 360 users (Horizon) - Page 24

RichardCoulter · 09-12-2020, 09:25

Quote:

Originally Posted by BenMcr

Sorry that's Quickstart swap i.e. Self install.

As for a forced migration, I have no idea where that date has come from. Nothing has been said about any forced move from TiVo for any customer.

Thanks Ben. I don't know where that dates come from either. It was reported that VM last signed a deal with TiVo in November 2017 so, assuming it was for 5 years, that would be November 2022, not September next year!

weesteev · 09-12-2020, 09:52

Quote:

Originally Posted by RichardCoulter

The general rumour is that it will be in nine months time.

You are the only person spreading this rumour, please stop.

VM have not made any announcement about forcing people to migrate to TV360, its a different product to the TiVo platform with different features. I can also clarify that there is no forced migration planned in the near future.

When TiVo launched on the VM platform 10 years ago, people were not force migrated from the legacy PVR's, in fact there are still 1000's of legacy V+ and TV Drive's out there today.

RichardCoulter · 09-12-2020, 10:53

Quote:

Originally Posted by weesteev

You are the only person spreading this rumour, please stop.

VM have not made any announcement about forcing people to migrate to TV360, its a different product to the TiVo platform with different features. I can also clarify that there is no forced migration planned in the near future.

When TiVo launched on the VM platform 10 years ago, people were not force migrated from the legacy PVR's, in fact there are still 1000's of legacy V+ and TV Drive's out there today.

No, i'm not.

I think that VM will eventually migrate existing customers at some point as they won't want to carry on paying to use the TiVo software when they have the LG Horizon/TV360 software that they own. The question is when, as I will have to take this into consideration come contract renewal time. I like the TiVo software, so will keep it for as long as I can, but don't care for the TV360 and intend to change to Sky Q when I can no longer have it.

I think that you are incorrect about the legacy PVR's and that the only boxes now officially in use on the VM platform are the TiVo, V6 and now the TV360. Happy to be corrected if i'm wrong, but I believe that all channels were removed from the legacy boxes apart from channels 1-5 in a last ditch effort to push people to swap over. Maybe some people still have them with these few channels and are paying for them! I really don't know.

jfman · 09-12-2020, 10:59

Richard can you provide a source for that rumour?

weesteev · 09-12-2020, 11:13

Quote:

Originally Posted by RichardCoulter

I think that you are incorrect about the legacy PVR's and that the only boxes now officially in use on the VM platform are the TiVo, V6 and now the TV360. Happy to be corrected if i'm wrong, but I believe that all channels were removed from the legacy boxes apart from channels 1-5 in a last ditch effort to push people to swap over. Maybe some people still have them with these few channels and are paying for them! I really don't know.

Again you are speculating, you are indeed incorrect.

Not sure what you mean by "channels were removed" as the broadcast TV platform is exactly the same as it was when it was deployed in 2007. The type of box is the only difference, nothing to do with the broadcast TV network.

I can confirm that older boxes are still active on the network as I'm currently staring at a live TV Drive box as well as checking the inventory list on the network confirms a lot of active devices across all three network areas in the UK.

denphone · 09-12-2020, 11:17

Quote:

Originally Posted by jfman

Richard can you provide a source for that rumour?

There is no source...

spiderplant · 09-12-2020, 11:26

Richard is correct that only channels 101 to 105 and 113 remain on V+ and V-HD boxes. However, that's all that many users want. We aren't currently forcing these users to move to TiVo, never mind TV360.

1701-e · 09-12-2020, 11:36

Quote:

Originally Posted by denphone

There is no source...

Correct. Put together a few random facts and make wild assumptions. That's all. Not even the acceptance of the above facts will get an apology.

weesteev · 09-12-2020, 11:36

Quote:

Originally Posted by spiderplant

Richard is correct that only channels 101 to 105 and 113 remain on V+ and V-HD boxes. However, that's all that many users want. We aren't currently forcing these users to move to TiVo, never mind TV360.

He isn't correct, if the customers account is still provisioned with the legacy DTV codes then they will have access to the full channel list. As I stated, I have a test TV Drive box (silver, pre V+) here with the legacy codes and I can get all channels including premium.

spiderplant · 09-12-2020, 12:16

Quote:

Originally Posted by weesteev

He isn't correct, if the customers account is still provisioned with the legacy DTV codes then they will have access to the full channel list. As I stated, I have a test TV Drive box (silver, pre V+) here with the legacy codes and I can get all channels including premium.

Your box still lists the channels because it's on really old software. This isn't the case with customers' boxes.

weesteev · 09-12-2020, 13:16

Quote:

Originally Posted by spiderplant

Your box still lists the channels because it's on really old software. This isn't the case with customers' boxes.

Its nothing to do with the software, the legacy software hasn't been updated in a along time now. This is down to how equipment is provisioned on the billing platform. Over the years, most boxes have been swapped out or customers have upgraded their service but there are still a good number of legacy boxes out there

The point wasn't so much that it isn't possible, my post referred more to the bizarre statements from RC about removing channels being the reason for lack of service on legacy boxes.

BenMcr · 09-12-2020, 14:01

Channels have been removed from the Liberate based V boxes for customers over the time, either by technology changes or specific activity.

The main change has been the move of channels to MPEG4 which means only a Samsung V+ box or a V HD box would be able to decode them. A TV Drive installed on the customer network will not pick up anything - even if it could still see the channel listing.

Sky Cinema and Sports channels were also specifically removed and accounts updated to stop V boxes receiving them, again alongside their move to MPEG4.

For any Samsung V+ or V HD boxes that remain installed, all paid channels will no longer be authorised on the Smartcards. So at most they'd be able to see BBC One to Channel 5, but likely with some warning messages on screen too.

The V box decommissioning didn't start until many years after the launch of TiVo and V6, and it took literally years of activity to get customers to swap for different reasons. Only at the very end of the activity in 2018 to early 2019 was there a forced migration for remaining customers with a V box.

https://www.cableforum.uk/board/show...php?t=33706401

I see no reason why any migration of customers from TiVo/V6 won't be managed in the same way - starting with all new TV customers (whether brand new or with other existing cable service) now being 360 only.

So TiVo/V6 isn't going away anytime soon, nor will anyone be migrated without a clear understanding of when and why.

weesteev · 09-12-2020, 16:26

Well said Ben

RichardCoulter · 09-12-2020, 21:16

Quote:

Originally Posted by weesteev

Well said Ben

Indeed. Ben (& SP) have both reassured me and corrected your misunderstanding of the situsation.

weesteev · 09-12-2020, 21:59

How to make friends and influence people by RC

No misunderstanding on my part mate.