Virgin losing thousands of TV customers.
10-11-2015, 20:18
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#16
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Inactive
Join Date: Mar 2010
Posts: 12,313
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by passingbat
Because in my view, they are different.
Sky Satellite and VM Pay TV are 12 month contract commitments, whereas Now TV does not tie you to a long contract, being as it's pay as you go monthly.
Now TV was a smart move by Sky IMHO. It really would be nice to know how Sky's satellite subscriptions, on their own, have been performing over the last few years, as a true comparison.
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All Sky's key figures were good the exception being ARPU which was flat which as you correctly say will be in part due to cheaper Now TV contracts and discounting. Sky already have product launches lined up such as a mobile service and the announcement on the 18th of this month which should in part help to improve ARPU.
Now TV now offers more passes Entertainment , Movie , Monthly Sports , day sports and week sports it also offers Sky Store rentals and purchases via the Now TV box.
They were also selling telephone , broadband and fibre broadband with Now TV on the Sky site not sure if that's still the case , basically the key for all these providers is getting people to spend more.
Don't forget Now TV whilst generating less in subscription revenue has relatively no setup costs and lower support costs (online only) , new Sky Satellite customers get free install and free equipment which is subsidised by Sky.
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10-11-2015, 20:54
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#17
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Inactive
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by muppetman11
Don't forget Now TV whilst generating less in subscription revenue has relatively no setup costs and lower support costs (online only) , new Sky Satellite customers get free install and free equipment which is subsidised by Sky.
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Very true. SKY offering 50% off to new customers can't be cost effective. Guy at my work joined SKY recently and only took the Original bundle for £10 per month for 12 months. In total he's paying SKY £120 and in return they've gave him a free satellite dish, a 2TB SKY +HD box and free installation. If he was buying a satellite dish, a 2TB SKY +HD box and paying for someone to install them it would cost him around £400! SKY would've been better off if he'd just taken NOW TV 
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10-11-2015, 21:23
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#18
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Inactive
Join Date: Sep 2005
Posts: 6,798
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Re: Virgin losing thousands of TV customers.
I think a major problem with VM, they are NOT competing against Sky. They should be. In the challenging world of broadcasters. Sky is still number one in my view.
I would go back to Sky tonight, if l had my way. We have freesat, so its just a question of adding the channels.
VM are adding channels, but these are mostly X1. Or channels that the directors of VM want to shove down out throats.
They will never be big and will continue to lose customers. There must be loads of channels out there, that VM can have. But they wont put them on.
My wife is a great fan of the True channels, and would love to watch them all - but VM don't have them all
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10-11-2015, 21:46
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#19
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by Arthurgray50@blu
I think a major problem with VM, they are NOT competing against Sky. They should be. In the challenging world of broadcasters. Sky is still number one in my view.
I would go back to Sky tonight, if l had my way. We have freesat, so its just a question of adding the channels.
VM are adding channels, but these are mostly X1. Or channels that the directors of VM want to shove down out throats.
They will never be big and will continue to lose customers. There must be loads of channels out there, that VM can have. But they wont put them on.
My wife is a great fan of the True channels, and would love to watch them all - but VM don't have them all
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You think that isn't how Sky work?
VM do add channels yes and can be slow to get them but its because they do their best to get a great deal for customers, rather than rushing in and paying silly money like Sky do. Look at BT sport for example.
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10-11-2015, 21:50
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#20
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Still alive and fighting
Join Date: Jun 2007
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Re: Virgin losing thousands of TV customers.
Yes £24 extra a month on Sky for BT Sport ain't a good deal for the customer that's for sure....
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“The only lesson you can learn from history is that it repeats itself”
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10-11-2015, 23:49
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#21
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by muppetman11
All Sky's key figures were good the exception being ARPU which was flat which as you correctly say will be in part due to cheaper Now TV contracts and discounting. Sky already have product launches lined up such as a mobile service and the announcement on the 18th of this month which should in part help to improve ARPU.
Now TV now offers more passes Entertainment , Movie , Monthly Sports , day sports and week sports it also offers Sky Store rentals and purchases via the Now TV box.
They were also selling telephone , broadband and fibre broadband with Now TV on the Sky site not sure if that's still the case , basically the key for all these providers is getting people to spend more.
Don't forget Now TV whilst generating less in subscription revenue has relatively no setup costs and lower support costs (online only) , new Sky Satellite customers get free install and free equipment which is subsidised by Sky.
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No one is disputing the above. The point that Den was making was that Now TV figures bump up the Sky's TV figures and I was pointing out that Now TV is different to both VM TV and satellite TV from Sky.
In the time we're in, where OTT online streaming is becoming more popular, the only real Sky/VM comparison between Sky and VM's yearly contract TV service offerings, is for Sky to publish the Satellite TV figures separately.
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11-11-2015, 00:29
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#22
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Inactive
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by denphone
Yes £24 extra a month on Sky for BT Sport ain't a good deal for the customer that's for sure....
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On that point, to be fair to Sky, BT won't wholesale them the channels.
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11-11-2015, 01:00
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#23
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Inactive
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by denphone
One suspects if you take Now TV out of Sky's figures and look closely at other companies figures they have not exactly gained a lot of customers either one suspects as the market is extremely saturated.
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Things are certainly slowing down at the moment. The thing is Virgins TV numbers have stayed relatively the same since around 2007. During the same period BT bucked up their ideas and have added 1.3 million new TV customers. TalkTalk have come along and added 1.3 new TV customers as well. Even before the launch of NOW TV SKY had added about 2 million customers during the same period.
As mentioned previously I think Virgins growth is limited by their network. The other TV providers have a massive advantage in that you don't need a cable running to your house to take their services. As services like Netflix and Amazon Instant Video grow in popularity I'm sure all TV providers will continue to suffer slow uptake of their services.
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11-11-2015, 17:24
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#24
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by Chad
...As mentioned previously I think Virgins growth is limited by their network. The other TV providers have a massive advantage in that you don't need a cable running to your house to take their services. As services like Netflix and Amazon Instant Video grow in popularity I'm sure all TV providers will continue to suffer slow uptake of their services.
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I recently enquired about a connection for Buckingham Palace, the answer was no, but to watch out as "we are expanding our network".
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12-11-2015, 02:27
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#25
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common as muck
Join Date: Apr 2009
Location: Dirty Old Town
Posts: 3,554
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Re: Virgin losing thousands of TV customers.
Kodi (XMBC) could be another reason for the fall in subscriptions. It comes fully loaded on Android TV boxes like this one on Amazon...
http://www.amazon.co.uk/gp/product/B...r_1_11&sr=8-11
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12-11-2015, 06:04
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#26
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
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Re: Virgin losing thousands of TV customers.
Quote:
Originally Posted by Jimmy-J
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It's crazy. Amazon refuse to have the official Kodi app for FTV in their store, because of potential piracy concerns, and then stock boxes such as these.
Kodi, for many people, myself included, is just used as a front end for accessing personally owned ripped DVDs.
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12-11-2015, 22:41
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#27
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Inactive
Join Date: Jan 2011
Location: nottingham
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Re: Virgin losing thousands of TV customers.
if vm losing thousands of tv customers then obvious then having bt sport is not working and all that money that they spent what waste, better spent on missing channels ! maybe ?
stop listening to directors and start listening to customers who pay directors wages ! Alarm bells should be ringing now with vm loosing tv customers !
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13-11-2015, 01:09
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#28
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Re: Virgin losing thousands of TV customers.
In all the years that they have been going, I have never come across as many dissatisfied VM TV customers as I have recently.
They need to do something instead of just watching their TV customer base haemorrhage.
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13-11-2015, 06:38
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#29
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,696
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Re: Virgin losing thousands of TV customers.
That's a bit of a exaggeration in saying their TV customer base is haemorrhaging....
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“The only lesson you can learn from history is that it repeats itself”
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13-11-2015, 10:37
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#30
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Inactive
Join Date: Mar 2010
Posts: 12,313
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Re: Virgin losing thousands of TV customers.
http://www.seenit.co.uk/why-are-virg...-reverse-this/
---------- Post added at 09:37 ---------- Previous post was at 09:25 ----------
Quote:
Originally Posted by RichardCoulter
In all the years that they have been going, I have never come across as many dissatisfied VM TV customers as I have recently.
They need to do something instead of just watching their TV customer base haemorrhage.
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To be fair it seems it's only a matter of time before Sky's prices increase again.
http://www.express.co.uk/life-style/...Jeremy-Darroch
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