Virgin losing thousands of TV customers.
 

http://informitv.com/2015/11/05/virg...n-subscribers/

Why do people think this is?

Missing channels? Cut price Sky offers? More competition from new operators in the Pay TV market?

Re: Virgin losing thousands of TV customers.
 

Virgins TV subscriber base hasn't really grew in nearly 7 years. Every other TV provider seems to be adding more and more TV customers each quarter. I think Virgins real problem is that they're limited by their cable network. All other TV providers services are available pretty much anywhere in the UK whilst many people who would take TV from Virgin don't live in a cabled area.

As a former Virgin TV customer I left because of too many regular price increases, they take too long to add new channels, their 18 month contracts are too long and their retention team made no real effort to keep me

There's just so much choice available now for all budget levels. The competition offer incredible sign up and retention deals. Virgin need to come up with new TV packages at lower prices imo

Re: Virgin losing thousands of TV customers.
 

After years of having TV BB and PHONE from VM i got rid of the TV and Phone a mnth or so ago. Tbh i don't miss it in the slightest . the TV or the Tivo ...

Using a Chromecast and a Nexus 7 to stream/cast to the main tv if required ...

The Tv Channels and Tivo had gone stale in my opinion ..

Re: Virgin losing thousands of TV customers.
 

They lost me as a TV & phone customer a few years ago. I'm thinking of dropping the BB to the lowest tier too.

Re: Virgin losing thousands of TV customers.
 

100% Happy here with the BB though :D Onwards and upwards ;);)

Re: Virgin losing thousands of TV customers.
 

One suspects if you take Now TV out of Sky's figures and look closely at other companies figures they have not exactly gained a lot of customers either one suspects as the market is extremely saturated.

Re: Virgin losing thousands of TV customers.
 

Why take those figures out they are still paying customers , BT and VM both have lower entry level tv packages. I'm sure at one of Sky's recent financials Darroch announced that 1 in 4 now took multiple passes and that was before the monthly Sports pass launched.

Movies and Entertainment costs £16.98 more than BT's dearest package.

Re: Virgin losing thousands of TV customers.
 

Possibly the rise of netlix etc and freeview is pretty good too

Re: Virgin losing thousands of TV customers.
 

Oh no! If things continue at that rate, in 250 years time they'll have none left ;)

Re: Virgin losing thousands of TV customers.
 

l wonder how customers Sky would lose if it did not subsidise its free broadband?.

Re: Virgin losing thousands of TV customers.
 

Because VM don't offer half price and £100 rewards do they ;)

Re: Virgin losing thousands of TV customers.
 

A nice range of streaming channels would do the trick, IMHO.

Re: Virgin losing thousands of TV customers.
 

I left earlier this year for similar reasons to Chad.

VM kept upping their prices (up to 3 times per year) and it got to the stage where I'd had enough and Sky were offering some great deals to join them. Thought I'd miss the TiVo but to be honest, I haven't looked back as I'm really happy with Sky's TV service.

I kept the broadband and phone with VM as they offered me a good deal and my only alternative is currently ADSL (although BT fibre should be here within the next 12 months).

So got the best of both worlds and paying less than I was by having everything with VM.

Re: Virgin losing thousands of TV customers.
 

To me that business model is unsustainable in the long run.

Re: Virgin losing thousands of TV customers.
 

Because in my view, they are different.

Sky Satellite and VM Pay TV are 12 month contract commitments, whereas Now TV does not tie you to a long contract, being as it's pay as you go monthly.

Now TV was a smart move by Sky IMHO. It really would be nice to know how Sky's satellite subscriptions, on their own, have been performing over the last few years, as a true comparison.