General : 1.6M on 152M connection.

[Wallace]

Anybody else having very poor speeds in South Manchester tonight?

Ping is 8ms, U/L is 12M so that's OK but DL is 1.6M According to Speedtest.net, although I didn't need to do a speed teest to know that!

SH1 log did show 39 T3 timeouts and 1 T4 time out but no idea when they came in. I cleared the log and none at all since but DL speed still bad.

I have checked the VM service status site and no issues there, but when I click to run a test on my line it starts (to test my SH as, states 'testing MAS address ....', the progress bar moves a bit, then it says tests failed.

FYI: I am testing via a hard wired Ethernet link between PC>Modem>SH1. Gigabit.

But same poor results when testing/using my iPad and iPhone on wifi.

Any ideas?

Downstream
home
Router Status
Downstream
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 266750000 Hz 274750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 314750000 Hz 322750000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 51 52 53 54 55 56 57 58
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.8 dBmV 1.3 dBmV 0.7 dBmV 0.4 dBmV 1.6 dBmV 1.6 dBmV 1.2 dBmV 0.7 dBmV
RxMER (dB) 40.3 dB 40.3 dB 39.9 dB 39.5 dB 40.3 dB 40.3 dB 39.9 dB 42.3 dB

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 5 7 N/A N/A
Frequency (Hz) 46200000 Hz 32600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM64 QAM64 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 43.3 dBmV 42.5 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 1 1 N/A N/A

[Wallace]

Update:

This morning after 2 T4 and 1 T3 time out over night, normal DL speed 'appears' to have been resumed.

Is there anything I can/need to do to improve things?

[pip08456]

No, those power levels look OK.

[General Maximus]

your power levels are fine which means there is nothing wrong with the connection your end. When you see T3 and T4 timeouts it means there is a network issue VM's end. ALl you can do is ring the support and hope that enough people have rang up, they notice it, and escalate it to networks.

[nadessico]

getting a similar issue myself, but no one at virgin seems to want to reply

http://community.virginmedia.com/t5/Speed/bd-p/Speed

seriously considering a new provider.

[General Maximus]

It is "bury your heads in the sand and hope it fixes itself over the weekend" time

[nadessico]

Originally Posted by General Maximus

It is "bury your heads in the sand and hope it fixes itself over the weekend" time

You know you're screwed when your upload > Download

[qasdfdsaq]

Originally Posted by nadessico

You know you're screwed when your upload > Download

What, like this?

[Kushan]

yup, absolutely screwed there, qas.