27-10-2014, 17:01
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#1
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Inactive
Join Date: Oct 2014
Posts: 7
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Weird update problem?
My box is broken, when it boots up the box says it's updating on the screen, then it the screen goes black and has a dash on the actual screen on the box. Then it reboots. Finally, the box keeps repeating this.
Any help?
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27-10-2014, 17:09
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#2
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Inactive
Join Date: Mar 2004
Services: BB:M, TV:XL, Phone:M, Loyalty
Posts: 2,516
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Re: Weird update problem?
Flash memory death - it tries to update, it doesn't take, rinse & repeat - needs a replacement ... that's how my old Pace 1000 died
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29-10-2014, 13:34
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#3
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Inactive
Join Date: Oct 2014
Posts: 7
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Re: Weird update problem?
Quote:
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Flash memory death - it tries to update, it doesn't take, rinse & repeat - needs a replacement ... that's how my old Pace 1000 died
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I looked up this problem and it said that it was not a flash memory death, it said it needed to unplug it from the mains for a month, and then put it back in. Then it should update. I tried that but it did not work. Do you know what the problem is then?
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29-10-2014, 18:37
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#4
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: Weird update problem?
Quote:
Originally Posted by ICanFix343
I looked up this problem and it said that it was not a flash memory death, it said it needed to unplug it from the mains for a month, and then put it back in. Then it should update.
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Where on earth did you read that? 
Anyway, your box is broken. Give Virgin Media a call and they will send someone out to look at it.
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30-10-2014, 10:49
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#5
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Inactive
Join Date: Oct 2014
Posts: 7
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Re: Weird update problem?
I can't remember where the website it was and I did not trust the website but I tried it anyway.
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30-10-2014, 12:13
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#6
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,062
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Re: Weird update problem?
Quote:
Originally Posted by ICanFix343
I can't remember where the website it was and I did not trust the website but I tried it anyway.
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Don't believe everything you read!
Had you phoned Customer Services in the first place, you would have had it repaired or received a new one by now. Particularly if you really did wait a month before plugging it back in!!! Did you really follow that advice?
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30-10-2014, 15:54
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#7
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Inactive
Join Date: Oct 2014
Posts: 7
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Re: Weird update problem?
Yeah, I actually did! I found another website and it said it was a corrupted firmware update and I should leave it alone for a while. It is working now.
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30-10-2014, 22:19
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#8
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cf.mega poster
Join Date: Jan 2007
Services: XL TV
XL Phone
XL 100MB broadband
TiVo
Cat
Posts: 2,465
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Re: Weird update problem?
You went a whole month without a working box??? Blooming heck brave. I'd have called up vm instantly and got a brand new spanking box
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31-10-2014, 20:03
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#9
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Inactive
Join Date: Oct 2014
Posts: 7
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Re: Weird update problem?
Well atleast it's working now! 
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