Weird update problem?
 

My box is broken, when it boots up the box says it's updating on the screen, then it the screen goes black and has a dash on the actual screen on the box. Then it reboots. Finally, the box keeps repeating this.
Any help?

Re: Weird update problem?
 

Flash memory death - it tries to update, it doesn't take, rinse & repeat - needs a replacement ... that's how my old Pace 1000 died

Re: Weird update problem?
 

I looked up this problem and it said that it was not a flash memory death, it said it needed to unplug it from the mains for a month, and then put it back in. Then it should update. I tried that but it did not work. Do you know what the problem is then?

Re: Weird update problem?
 

Where on earth did you read that? :shocked:

Anyway, your box is broken. Give Virgin Media a call and they will send someone out to look at it.

Re: Weird update problem?
 

I can't remember where the website it was and I did not trust the website but I tried it anyway.

Re: Weird update problem?
 

Don't believe everything you read!

Had you phoned Customer Services in the first place, you would have had it repaired or received a new one by now. Particularly if you really did wait a month before plugging it back in!!! :shocked: Did you really follow that advice?

Re: Weird update problem?
 

Yeah, I actually did! I found another website and it said it was a corrupted firmware update and I should leave it alone for a while. It is working now.

Re: Weird update problem?
 

You went a whole month without a working box??? Blooming heck brave. I'd have called up vm instantly and got a brand new spanking box

Re: Weird update problem?
 

Well atleast it's working now!:angel: