V+ Updating V+ boxes at odd times - Page 3

Mad Max · 25-09-2014, 16:35

Quote:

Originally Posted by Maggy J

No!

Why not upgrade then, might solve the problem, or get them to give it to you for free as it's causing you so much trouble.

RichardCoulter · 25-09-2014, 16:53

Quote:

Originally Posted by BenMcr

Then it's an SA V+ HD box i.e. this one:

That's the one I have. Are these the boxes that are currently being scrapped in favour of SA boxes?

Quote:

Originally Posted by Mad Max

Why not upgrade then, might solve the problem, or get them to give it to you for free as it's causing you so much trouble.

Faulty V+ boxes are currently being replaced with another V+ box. Seems a waste of time to me as they will eventually have to be replaced with a TiVo software compatible box anyway!

From what I can gather, TiVo boxes are offered with free installation...then this is recouped by charging for something spurious like a connection/admin fee- or have I got this wrong

**Maggy** · 25-09-2014, 17:02

New V+HD box installed.The explanation was that it was probably a hard drive issue.He did however check the inner connection where the wiring comes into the house.Something about H&S..

I asked what would happen to the old box.He said that it would be inspected and tested and notes made on the errors and issues with it for future reference.

---------- Post added at 16:02 ---------- Previous post was at 16:00 ----------

Quote:

Originally Posted by Mad Max

Why not upgrade then, might solve the problem, or get them to give it to you for free as it's causing you so much trouble.

My OH won't pay the installation charge.

Mad Max · 25-09-2014, 17:05

Quote:

Originally Posted by Maggy J

New V+HD box installed.The explanation was that it was probably a hard drive issue.He did however check the inner connection where the wiring comes into the house.Something about H&S..

I asked what would happen to the old box.He said that it would be inspected and tested and notes made on the errors and issues with it for future reference.

---------- Post added at 16:02 ---------- Previous post was at 16:00 ----------

My OH won't pay the installation charge.

You can get a TiVO with self installation, there's no charge for this apart from the box costing an extra £5 per month, I think it's called swap V+ for TiVO or something like that.

BenMcr · 25-09-2014, 17:31

It's £20 for self install delivery

Mad Max · 25-09-2014, 17:37

Quote:

Originally Posted by BenMcr

It's £20 for self install delivery

Not according to a lady I spoke to yesterday in retentions Ben, I asked about swapping and charges, she said it would be an extra £5 per month and there was no installation charge, I also asked about returning my old V+ and she told me to put it in the box that the TiVo arrived in and send it back.

telegramsam · 25-09-2014, 20:20

Quote:

Originally Posted by BenMcr

No, Virgin won't activate it. Any kit has to come directly from Virgin Media to you.

Seems a bit mean of them as it will only go back into the neighbours loft or his bin! No doubt if I did give them a ring they`d try and sell me another tivo box.

BenMcr · 26-09-2014, 10:31

Quote:

Originally Posted by RichardCoulter

That's the one I have. Are these the boxes that are currently being scrapped in favour of SA boxes?

If one of those boxes goes faulty, you'll get a Samsung V+ HD box as it's replacement

Quote:

Faulty V+ boxes are currently being replaced with another V+ box. Seems a waste of time to me as they will eventually have to be replaced with a TiVo software compatible box anyway!

TiVo and V+ HD are not the same product. There is a different pricing structure for customers on XL tv for a start - it has to be a chosen change.

Quote:

Originally Posted by Mad Max

Not according to a lady I spoke to yesterday in retentions Ben, I asked about swapping and charges, she said it would be an extra £5 per month and there was no installation charge, I also asked about returning my old V+ and she told me to put it in the box that the TiVo arrived in and send it back.

That's Disconnections, who do have some leeway in costs under certain circumstances. However I was talking about the standard cost, which is £20.

Quote:

Originally Posted by telegramsam

Seems a bit mean of them as it will only go back into the neighbours loft or his bin! No doubt if I did give them a ring they`d try and sell me another tivo box.

It's not mean at all - how do Virgin Media know what has happened to the box. It could not work at all, it could have been tampered with electrically or mechanically to be unsafe for either the customer or the local network or, very unlikely these says, have been altered to bypass the network security.

**Maggy** · 26-09-2014, 11:22

So far no recurrence of the rebooting..so Mr Coulter should get phoning VM..

telegramsam · 26-09-2014, 18:40

It's not mean at all - how do Virgin Media know what has happened to the box. It could not work at all, it could have been tampered with electrically or mechanically to be unsafe for either the customer or the local network or, very unlikely these says, have been altered to bypass the network security.[/QUOTE]

So when the disconnected my services because of a mix up over payments not going through then reconnecting me some days later how do they know the box hadn`t been `tampered` with in between times? Besides which I am on the highest package with sky sports and movies so how can I gain anything illegal. As for being tampered with electrically I`ve already tested it and no big bangs or flames from the box!
Another thing is Sky have no such issues with doing it even when the box hasn`t come direct from them so again I say virgin are mean.

**Maggy** · 26-09-2014, 20:57

I'm not feeling hard done by.V+ or Tivo, the set top boxes are the property of VM and they may distribute them as they see fit.

BenMcr · 26-09-2014, 23:46

Quote:

Originally Posted by telegramsam

So when the disconnected my services because of a mix up over payments not going through then reconnecting me some days later how do they know the box hadn`t been `tampered` with in between times? Besides which I am on the highest package with sky sports and movies so how can I gain anything illegal. As for being tampered with electrically I`ve already tested it and no big bangs or flames from the box!

Not the same situation at all - Virgin Media have issued the box to you, and as you say, not long enough for it to be an issue. Reconnecting a 'found' box is different.

Quote:

Another thing is Sky have no such issues with doing it even when the box hasn`t come direct from them so again I say virgin are mean.

Sky sell you the box as part of your minimum term subscription, Virgin Media don't. Sky charge to fix boxes outside a warranty period, Virgin Media don't. Different business model.

philwhite100 · 27-09-2014, 01:33

When we had a V+ box is used to reboot at the most inconvenient of times, ie 7pm when watching live tv or a recording.

telegramsam · 27-09-2014, 15:11

Quote:

Originally Posted by BenMcr

Not the same situation at all - Virgin Media have issued the box to you, and as you say, not long enough for it to be an issue. Reconnecting a 'found' box is different.
Sky sell you the box as part of your minimum term subscription, Virgin Media don't. Sky charge to fix boxes outside a warranty period, Virgin Media don't. Different business model.

so wrong on all accounts mate. The issue with `tampering` with the box to gain free services as you indicated previously is the same for a sky box or a virgin media box. As for not long enough I wouldn`t know how long is long enough to tamper with a box but my guess is a matter of hours not weeks as in the case of my `no service` period!
Anyway I will find out next week as I intend on phoning virgin for an offical `ruling`. I will let you know

RichardCoulter · 27-09-2014, 17:44

Quote:

Originally Posted by Maggy J

New V+HD box installed.The explanation was that it was probably a hard drive issue.He did however check the inner connection where the wiring comes into the house.Something about H&S..

I asked what would happen to the old box.He said that it would be inspected and tested and notes made on the errors and issues with it for future reference.

---------- Post added at 16:02 ---------- Previous post was at 16:00 ----------

My OH won't pay the installation charge.

Was it a SA box like mine and replaced with a Samsung, or did you have a Samsung anyway?

Mine has been stable the last couple of days; I'm reluctant to swap until I've watched my outstanding recordings.

I don't blame your OH for refusing to pay the TiVo charge, I wouldn't either. I think it's a cheek to keep charging for a new PVR, as it is I paid an upfront charge for the V+ when I got it.

In the end, when they want to decommission non TiVo software compatible boxes, I'm sure that they will provide us with a TiVo with no upfront cost if the alternative is losing our monthly subscriptions.