TiVo : Anywhere Virgin - Error Trying to Watch Via SkySports

[trevrpb]

Originally Posted by pengedragon

You shouldn't be asked for a sky pin. Your virgin details should get you in, just did it and watching now no problem

No, I'm not asked for a PIN, that was set up initially when first signing in using the virgin logo and entering my virgin id..it doesn't ask me for that now

---------- Post added at 14:48 ---------- Previous post was at 14:02 ----------

This is the message that I'm getting:-



Link to a doc of the steps I have taken
http://www.peterboroughweatherwatch....%20virgin.docx

---------- Post added at 15:26 ---------- Previous post was at 14:48 ----------

I know know what the issue is..I haven't a registered device for SkySports (i don't have movies),...but I for some reason, I cannot set a device for SkySports..why would that be ?



See I have devices set for Virgin:-



I obviously have sky sports hd as premium subs and have the XL tv pack...so why can I not set devices for sky go?

[pengedragon]

have you been able to login at all ?

are you able to login on the virgin site and watch other channels ?

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------

is this the page you go to ? this is where i sign in

http://www1.skysports.com/watch

[trevrpb]

Originally Posted by pengedragon

have you been able to login at all ?

are you able to login on the virgin site and watch other channels ?

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------

is this the page you go to ? this is where i sign in

http://www1.skysports.com/watch

Hi Pengedragon..

Yes...i can watch on anywhere virgin...se post above...its that I have no devices registered for Sky Sports...my devices for virgin anywhere are listed by nothing for sky sports...and i am unable to set them. WHY ?

[andrewlutonuk]

I signed in

After you sign in from Virgin media. Sky Sports then asks you to create a 4 digit pin

I created a 4 digit pin and i was then watching sky sports

andrewlutonuk

[trevrpb]

Originally Posted by andrewlutonuk

I signed in

After you sign in from Virgin media. Sky Sports then asks you to create a 4 digit pin

I created a 4 digit pin and i was then watching sky sports

andrewlutonuk

Yep...as stated i went through that process....but my devices aren't set...and I cannot set them...not sure why..

I have 2 devices set for Virgin...surely I should be able to set these same 2 devices for Sky...or do i need to delete one those so I can set it for Sky ?

AND MORE FRUSTRATION - I deleted one of my Virgin Registered Devices to see if that would allow me to register a Sky Device, but that doesn't....and NOW I cannot re-register that device as Virgin Device. This is now doing my head in.

TrevP

[Planetgarb]

Originally Posted by andrewlutonuk

I signed in

After you sign in from Virgin media. Sky Sports then asks you to create a 4 digit pin

I created a 4 digit pin and i was then watching sky sports

andrewlutonuk

ive done all that ... i go to sky sports web site using the virgin media login button and i do login to the website but i cant click on any buttons to enable me to watch anything .... it asks for a sky go login[COLOR="Silver"]



i always end up at this screen

---------- Post added at 12:28 ---------- Previous post was at 11:42 ----------

Phoned customer support they did something their end and now all sorted

[trevrpb]

So, can someone confirm my assumptions:-

I can have 2 devices registered for Virgin Anywhere, AND a further 2 for Sky ?

This being a correct assumption, WHY can I NOT set these devices, or why are they not automatically being registered ? (not browser related as tried on both IE & FF)

Head against Brick Wall

TrevP

[Planetgarb]

Originally Posted by trevrpb

So, can someone confirm my assumptions:-

I can have 2 devices registered for Virgin Anywhere, AND a further 2 for Sky ?

This being a correct assumption, WHY can I NOT set these devices, or why are they not automatically being registered ? (not browser related as tried on both IE & FF)

Head against Brick Wall

TrevP

i had the same problem Trev ... Customer services had to sort it out for me ... i have no problems getting on now

[trevrpb]

Originally Posted by Planetgarb

i had the same problem Trev ... Customer services had to sort it out for me ... i have no problems getting on now

Cheers Planetgarb will have to give them a call

[trevrpb]

Originally Posted by trevrpb

Cheers Planetgarb will have to give them a call

In the end, it was Silverlight causing the issue. Althought I had the latest version, i uninstalled and reinstalled...issue resolved


TrevP

[steveqpr]

It was touched on above but I'm not sure understand the answer so, here goes...

I have a laptop and iPad registered as my 2 devices - both have worked flawlessly (and incidentally have never been changed) when streaming content via Virgin anywhere online (laptop) and via the iPad app. When using the Sky Sports iPad app it states that I have reached my device limit despite the iPad being registered.

Customer Service call or is there a simpler solution that I'm overlooking?

[tommy92]

Hi steve,
only two devices can be registered. ONLY ONE device, which you would select as your primary device can watch premium channels i.e sky sports. the other device can not

[mrobbo]

Ok, I am getting the same issue as reported by others when attempting to watch Sky Sports channels on Sky Sports.

- When I try to watch a Sky Sports channel over on Sky Sports website, I am getting error "Apologies, this item has been interrupted to an error. Please click play to resume watching.[t:6030 / c:4110]"

- I'm logging on to Sky using the VM link and using my primary email address/password

- The issue is happening for me on IE 11.0.9600.17239 and Google Chrome Version 36.0.1985.143 m

- The issue is happening for all Sky Sports channels

- Have installed Microsoft Silverlight (64-bit) Version: 5.1.30514.0 (have 64-bit Windows 7 installed), using Dell laptop

- Uninstalling/reinstalled Silverlight has not worked

- This suggested fix did not work for me - http://helpforum.sky.com/t5/Archived...ted/td-p/12057...

Is there anything else that I could try to solve the problem? Can anyone from assist me with this? Anything I have missed? Many thanks.

[BenMcr]

Originally Posted by tommy92

Hi steve,
only two devices can be registered. ONLY ONE device, which you would select as your primary device can watch premium channels i.e sky sports. the other device can not

There is no primary device. Both registered devices have access to all channels.

[AHCH]

Has anyone had a problem of repeatedly having to re-install Silverlight, every time you want to watch Sky Sports on a lap top ? Any quick fixes ? Thanks AHCH