Anywhere Virgin - Error Trying to Watch Via SkySports
 

Hi,

(Perhaps subject title isn't very clear )

Raised new thread as couldnt see my issue raised anywhere else.

Attempted to watch the football on SkySports last night on my PC (registered device for Anywhere Virgin Anywhere), having signed it to SkySports and set up a SKY PIN, but I get an error, and still get the error this morning when attempted to view SkySports on the PC.

Silverlight is enabled, the error i am seeing is

Apologies, this item has been interupted due to an error. Please click play to resume watching. [:t:6038 / c:4110]

Any clues about this error ? Any one else have that issue ?

regards

TrevP

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Are you signed into Virgin anywhere or sky website.

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Yes I was... as said complete with Sky PIN created on first login

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Are you using a mac?

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

ive tried to logon to sky sports and completed my pin ... now it wants a sky login which being a Virgin customer i dont have

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

You use your virgin account login details. You should see a virgin logo saying sign in via virgin

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Ive followed every step now i get

Ther requested url cannot be retrieved

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Make sure your my virgin user name and password are correct

http://community.virginmedia.com/t5/...S/td-p/2419005

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Started from scratch and logged in with my virgin media login details ... then it takes me to the skysports web page and asks for my sky login ??

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

You need to click on the Virgin Media logo thats on the left of the Sky login to use your VM details

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

We might be getting confused here.
Bring up the sky sports web page on your browser.
www.skysports.com
Click sign in.
You will then see at the bottom of the page the virgin media logo.
Click on that and sign in using your virgin media login details.

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

did that

---------- Post added at 13:27 ---------- Previous post was at 13:20 ----------

kk ive done everything and i am logged into sky sports ... however i click on watch skysports and it askes me to login to skygo using my Sky login details

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

NOPE.

And yes I have used the login via the Virgin logo..am using the correct virgin login...(which I used to get my Sky PIN).

Tried both FF and IE.

Before it gives me that error code, Im sure i see a message flashed briefly suggesting it searching for device licence...

TrevP

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

this is all i get now

The following error was encountered while trying to retrieve the URL: http://www.skysports.com/undefined

Access Denied.

Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

Your cache administrator is webmaster.

it is the correct login

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

You shouldn't be asked for a sky pin. Your virgin details should get you in, just did it and watching now no problem