email error code, what does it mean?

parkie · 08-12-2004, 14:04

Task '****** ****** NTL - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

keep getting this error on my NTL and Yahoo mail accounts but my other account with my web host is working fine

any ideas

cheers

parkie

looselipsuk · 08-12-2004, 14:11

Might be connected to this problem I get when downloading large amounts of e-mail from ukonline.co.uk even though I am using NTL 750k broadband.
Here is the error message I get.

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.ukonline.co.uk', Server: 'pop3.ukonline.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

I have just had a reply from ukonline.co.uk who suggest it is an NTL problem so I have sent a message to them asking to look into it.

threadbare · 08-12-2004, 14:16

Quote:

Originally Posted by parkie

Task '****** ****** NTL - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

keep getting this error on my NTL and Yahoo mail accounts but my other account with my web host is working fine

any ideas

cheers

parkie

are you using pccillin at all?

just had someone with this error - caused by pccillin. try disabling email scanning then test. if after re-enabling it fails again uninstall/reinstall pccillin

make sure pccillin is up to date and run a full AV scan afterwards

parkie · 08-12-2004, 14:30

not using pccillin, using norton. my NTL address has started working again for some reason but my yahoo one still comes up with an error

parkie · 08-12-2004, 14:32

now it's not working, just tried to send mail to my yahoo address from my ntl one and it came up with the same error:

Task '****** ****** NTL - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Neil · 08-12-2004, 14:33

*Moved to EMail Discussion forum*

threadbare · 08-12-2004, 14:35

Quote:

Originally Posted by parkie

now it's not working, just tried to send mail to my yahoo address from my ntl one and it came up with the same error:

Task '****** ****** NTL - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

this can happen with norton AV also. but for the error message outlook express gives is unexpectedly terminated the connection.

is it MS outlook? try the same fix but obviously in norton

threadbare · 08-12-2004, 14:36

Quote:

Originally Posted by looselipsuk

Might be connected to this problem I get when downloading large amounts of e-mail from ukonline.co.uk even though I am using NTL 750k broadband.
Here is the error message I get.

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.ukonline.co.uk', Server: 'pop3.ukonline.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

I have just had a reply from ukonline.co.uk who suggest it is an NTL problem so I have sent a message to them asking to look into it.

same advice for you try disabling email scanning in norton av it is in the options menu under email.

looselipsuk · 08-12-2004, 15:18

Quote:

Originally Posted by threadbare

same advice for you try disabling email scanning in norton av it is in the options menu under email.

I note your suggestion and I use Avast as my anti-virus programme.
The only thing I would say, if you think I am going to disable my e-mail scanning while downloading up to 300 messges, when quite often I get 2 or 3 infected mails, then you have to be kidding surely?

threadbare · 08-12-2004, 15:43

Quote:

Originally Posted by looselipsuk

I note your suggestion and I use Avast as my anti-virus programme.
The only thing I would say, if you think I am going to disable my e-mail scanning while downloading up to 300 messges, when quite often I get 2 or 3 infected mails, then you have to be kidding surely?

no not at all.

run a full AV scan afterwards and dont open any of the emails!!

it's your choice - you can either attempt to fix the problem or not!

looselipsuk · 08-12-2004, 17:15

Quote:

Originally Posted by threadbare

no not at all.

run a full AV scan afterwards and dont open any of the emails!!

it's your choice - you can either attempt to fix the problem or not!

I understand what you are getting at but unfortunately this problem does not happen every time.
I can download my mail most times with no problem then another time it will just stop and I have to restart the whole process again.

Are you suggesting that perhaps for the next 2 - 4 attempts I do as you suggest to see if it could be my anti-virus program causing the problem?
Also of course this will leave me having to spend an hour or so doing a system scan to find any mail that may be infected.

threadbare · 08-12-2004, 17:22

Quote:

Originally Posted by looselipsuk

I understand what you are getting at but unfortunately this problem does not happen every time.
I can download my mail most times with no problem then another time it will just stop and I have to restart the whole process again.

Are you suggesting that perhaps for the next 2 - 4 attempts I do as you suggest to see if it could be my anti-virus program causing the problem?
Also of course this will leave me having to spend an hour or so doing a system scan to find any mail that may be infected.

if it is jamming on a particular email you could use webmail or telnet to delete that mail. then try downloading with outlook express

looselipsuk · 08-12-2004, 18:29

I think I have found a way round this.
Although Avast would not scan my OE folder where the messages are stored direct from the program, I have found that if I manually go to the folder I can scan that folder for virues.
I hope I am doing this correctly as it certainly speeded up the time it normally takes to download over 140 large messages.
You appear to be quite knowledgeable on this so perhaps you could give your view on my manually scanning the OE folder where messages are stored.

threadbare · 09-12-2004, 09:02

Quote:

Originally Posted by looselipsuk

I think I have found a way round this.
Although Avast would not scan my OE folder where the messages are stored direct from the program, I have found that if I manually go to the folder I can scan that folder for virues.
I hope I am doing this correctly as it certainly speeded up the time it normally takes to download over 140 large messages.
You appear to be quite knowledgeable on this so perhaps you could give your view on my manually scanning the OE folder where messages are stored.

thats fine as long as the messages are scanned

Octimon · 09-12-2004, 13:13

Parkie

There was a Symantec "Common Client" update recently and this seems to have caused a few problems. There is a post re this on the pcadvisor.co.uk forum. That also seems to be an NTL user and its seems NTL are baliming the symantec update

My e-mail is now giving the same error and it only started happening after this update.

Suggest you contact Symantec ( I have e-mailed them)