TiVo : no on demand?

[bbxxl]

I have an HD box downstairs and a Tivo box in the bedroom.
I started watching a program last night on BBC on Demand downstairs and went upstairs to watch the rest and got the message " On Demand is temporarily unavailable. Please try again later"
Tonight same again - it works fine on my HD box but not on my Tivi - so I called 150 and pressed 1 to confirm I was calling from my Virgin account and....
Nothing - no sound and nothing to confirm I was still connected. How do i get help from virgin when the phone just doesn't give me any feedback? What do i do now>? Is Virgin's helpline not working?

[spiderplant]

The phones are currently overloaded due to the ITV failure. Try again later or report your fault at http://community.virginmedia.com/t5/TiVo/bd-p/Tivo.

Are you getting a 4-digit error code with the message?

[bbxxl]

No error code - just says on Demand is unavailable - but it works fine on my HD box. It's a program on BBC I'm trying to watch.

PS - Forgot to say thanks for taking the time to reply.

[jb66]

tivo uses bbc servers vhd uses vm servers.

[bbxxl]

Interesting.
Why?

[jb66]

I believe it was a request from bbc themselves as they think the app provides a better experience. In my opinion when virgin host the videos you get a more reliable service. I suppose that explains why it can happen

[bbxxl]

A better experience? I beg to differ.

Thanks for your reply.

---------- Post added at 22:08 ---------- Previous post was at 21:41 ----------

Just realised - I don't get as far as choosing the channel.
All on demand isn't working on my Tvo but floes on my HD box.

[BenMcr]

Definately needs reporting of none of the on demand menus work.

In the meantime try going via the red button on a BBC channel - that uses the Connected Red Button app, rather than the On Demand section