VM have work to do to be top
06-12-2012, 15:52
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#1
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Inactive
Join Date: Jul 2010
Location: Sheffield
Age: 37
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VM have work to do to be top
Ofcom releases customer satisfaction details and seems VM have work to do
http://www.techwatch.co.uk/2012/12/0...ction-details/
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06-12-2012, 15:58
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#2
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 14,893
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Re: VM have work to do to be top
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06-12-2012, 16:32
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#3
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
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Re: VM have work to do to be top
The original Ofcom findings: http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/
These would suggest that satisfaction levels amongst VM's TV, Broadband and phone providers are around average, but they do have a problem with a higher than average proportion of dissatisfied customers.
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06-12-2012, 17:22
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#4
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CF's Worst Nightmare
Join Date: May 2012
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Re: VM have work to do to be top
No surprise that customers are more satisfied with Sky than VM along with being more dissatisfied with VM in all areas.
VM got beat to being worst in all areas by a little 1% lol.
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06-12-2012, 19:45
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#5
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Inactive
Join Date: Aug 2004
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Re: VM have work to do to be top
No surprise to me as was why I left to go to sky.
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06-12-2012, 20:35
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#6
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cf.mega poster
Join Date: Jan 2010
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Re: VM have work to do to be top
I wonder what the results would be now as yet more price increases are announced?
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06-12-2012, 21:15
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#7
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cf.mega poster
Join Date: Mar 2005
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Re: VM have work to do to be top
Quote:
Originally Posted by Chad
I wonder what the results would be now as yet more price increases are announced?
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Probably likes Sky's when they increase there charges and BT, Talk Talk every year....
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06-12-2012, 21:25
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#8
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CF's Worst Nightmare
Join Date: May 2012
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Re: VM have work to do to be top
Quote:
Originally Posted by sollp
Probably likes Sky's when they increase there charges and BT, Talk Talk every year....
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3 times a year? 
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07-12-2012, 15:47
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#9
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: VM have work to do to be top
Don't think my BT prices have gone up once, ever, but then again I'm on a prepaid deal
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07-12-2012, 20:24
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#10
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Inactive
Join Date: Jul 2011
Posts: 41
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Re: VM have work to do to be top
15.1% increase on VM this year - a retention deal that sees my bill go UP (that was from outbound Retention too!)
Off to Sky I've gone for TV, gets installed Tuesday - Ironically I am probably going to keep VM TV, but only because the bundles cheap and I already have a 1tb TiVO - internet and phone can't be beat - if VM keeps this up they are going to end up having to target the low revenue, low need customers and just hope they get the volume - thy have no interest right now in retaining high ARPU accounts.
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07-12-2012, 23:12
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#11
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cf.mega poster
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Re: VM have work to do to be top
Quote:
Originally Posted by Qtx
3 times a year? |
The prices go up is the point, as to how many times...all companies do it
---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------
Quote:
Originally Posted by speedski
15.1% increase on VM this year - a retention deal that sees my bill go UP (that was from outbound Retention too!)
Off to Sky I've gone for TV, gets installed Tuesday - Ironically I am probably going to keep VM TV, but only because the bundles cheap and I already have a 1tb TiVO - internet and phone can't be beat - if VM keeps this up they are going to end up having to target the low revenue, low need customers and just hope they get the volume - thy have no interest right now in retaining high ARPU accounts.
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Of course they want to keep customers
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07-12-2012, 23:42
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#12
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CF's Worst Nightmare
Join Date: May 2012
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Re: VM have work to do to be top
Quote:
Originally Posted by sollp
The prices go up is the point, as to how many times...all companies do it[COLOR="Silver"]
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Yeah all companies do increase their prices but the difference is those other companies would not end up as the worst provider in regards to customer dissatisfaction if the price increase affected their results. Unlike VM...
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08-12-2012, 00:56
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#13
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cf.mega poster
Join Date: Mar 2005
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Re: VM have work to do to be top
Quote:
Originally Posted by Qtx
Yeah all companies do increase their prices but the difference is those other companies would not end up as the worst provider in regards to customer dissatisfaction if the price increase affected their results. Unlike VM...
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Well never always going to be number one, but since VM are having there best results at the moment your opinion seems slightly..wrong
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08-12-2012, 01:51
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#14
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CF's Worst Nightmare
Join Date: May 2012
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Re: VM have work to do to be top
Quote:
Originally Posted by sollp
Well never always going to be number one, but since VM are having there best results at the moment your opinion seems slightly..wrong
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VM are having their best results? Did you look at the numbers on the various charts? They are 1% away from being the worst performers according to those statistics. Those numbers came from Ofcom so are not my opinion.
I'll have some of what you have been smoking please!
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08-12-2012, 15:15
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#15
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Inactive
Join Date: Jul 2011
Posts: 41
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Re: VM have work to do to be top
Quote:
Originally Posted by sollp
The prices go up is the point, as to how many times...all companies do it
---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------
Of course they want to keep customers
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Comparing last year with this, they aren't doing a good job of showing it.
The problem virgin has is that its cost per product is pretty much the same, e.g. the 50mb and the 100mb, broadband, if the customer already has sufficient equipment cost virgin very little, if anything to provide, the problem is they fix the costs and sell goodwill as an alternative.
It simply doesn't work - retentions tried to get me to take a lower quality service for a 50p a month saving.
Instead they lost me as a customer completely.
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