VM have work to do to be top
 

Ofcom releases customer satisfaction details and seems VM have work to do

http://www.techwatch.co.uk/2012/12/0...ction-details/

Re: VM have work to do to be top
 

Re: VM have work to do to be top
 

The original Ofcom findings: http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/

These would suggest that satisfaction levels amongst VM's TV, Broadband and phone providers are around average, but they do have a problem with a higher than average proportion of dissatisfied customers.

Re: VM have work to do to be top
 

No surprise that customers are more satisfied with Sky than VM along with being more dissatisfied with VM in all areas.

VM got beat to being worst in all areas by a little 1% lol.

Re: VM have work to do to be top
 

No surprise to me as was why I left to go to sky.

Re: VM have work to do to be top
 

I wonder what the results would be now as yet more price increases are announced?

Re: VM have work to do to be top
 

Probably likes Sky's when they increase there charges and BT, Talk Talk every year....

Re: VM have work to do to be top
 

3 times a year? ;)

Re: VM have work to do to be top
 

Don't think my BT prices have gone up once, ever, but then again I'm on a prepaid deal

Re: VM have work to do to be top
 

15.1% increase on VM this year - a retention deal that sees my bill go UP (that was from outbound Retention too!)

Off to Sky I've gone for TV, gets installed Tuesday - Ironically I am probably going to keep VM TV, but only because the bundles cheap and I already have a 1tb TiVO - internet and phone can't be beat - if VM keeps this up they are going to end up having to target the low revenue, low need customers and just hope they get the volume - thy have no interest right now in retaining high ARPU accounts.

Re: VM have work to do to be top
 

The prices go up is the point, as to how many times...all companies do it

---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------

Of course they want to keep customers

Re: VM have work to do to be top
 

Yeah all companies do increase their prices but the difference is those other companies would not end up as the worst provider in regards to customer dissatisfaction if the price increase affected their results. Unlike VM...

Re: VM have work to do to be top
 

Well never always going to be number one, but since VM are having there best results at the moment your opinion seems slightly..wrong

Re: VM have work to do to be top
 

VM are having their best results? Did you look at the numbers on the various charts? They are 1% away from being the worst performers according to those statistics. Those numbers came from Ofcom so are not my opinion.

I'll have some of what you have been smoking please!

Re: VM have work to do to be top
 

Comparing last year with this, they aren't doing a good job of showing it.

The problem virgin has is that its cost per product is pretty much the same, e.g. the 50mb and the 100mb, broadband, if the customer already has sufficient equipment cost virgin very little, if anything to provide, the problem is they fix the costs and sell goodwill as an alternative.

It simply doesn't work - retentions tried to get me to take a lower quality service for a 50p a month saving.

Instead they lost me as a customer completely.