upgraded to 20 mb only getting 1.5-2mb!

DES_1001 · 15-11-2012, 17:14

Hi,
Like the title says i finally got my free upgrade to 20 mb a couple of weeks ago.
When i test my down load speed with
http://homepage.ntlworld.com/robin.d...speedtest.html
or
http://www.speedtest.net/

it says between 15mb to 19mb download but when it actualy comes to downloading anything proper i'm only getting 1.5-2mb!
Now wishing they'd left me on the 10mb connection.
Anyone have any ideas what's wrong? i have tried to download at different times ie 5am, 3pm, 9pm even 1am still the same results
I've been downloading a 300mb file for something like 50mins so far this afternoon averaging 150 kb/sec, still says 23 mins to go!
Please help

---------- Post added at 16:14 ---------- Previous post was at 16:10 ----------

just done a speed test it's saying 17.52 mbps but my download is only doing 150 KB/sec.
Could it be a setting on my computer some where affecting it?

ferretuk · 15-11-2012, 17:19

How are you downloading?

DES_1001 · 15-11-2012, 17:21

using Ethernet cable straight from the modem to computer

ferretuk · 15-11-2012, 17:22

HTTP download? FTP? P2P?

DES_1001 · 15-11-2012, 17:26

Sorry http
also tried downloading a couple of isos files from
http://www.mydigitallife.info/downlo...ownload-links/
Same results, i'm going to try a total reboot in a bit again, everything off for 10 mins see if that makes any difference

thenry · 15-11-2012, 17:38

which modem have you got?

craigj2k12 · 15-11-2012, 17:57

Quote:

Originally Posted by thenry

which modem have you got?

dont - ill kill you

---------- Post added at 16:57 ---------- Previous post was at 16:41 ----------

Quote:

Originally Posted by DES_1001

just done a speed test it's saying 17.52 mbps but my download is only doing 150 KB/sec.

which means the modem is fine

DES_1001 · 15-11-2012, 18:11

i guessed the modem is ok, just can't get any good download speeds, before the free upgrade always got around 9mb down

Robert M · 15-11-2012, 18:53

I received 2 letters from Virgin today. The first one I opened informed me of a price increase, the second informed me that my speed had been upgraded to 20Mb. I promptly fired up the computer and tested the speed using speedtest.net. Conducted 3 tests, using 3 different servers. The result was no more than a 6 Mb download speed for each test which is worse than before the alleged upgrade when I would routinely get between 9 and 10mb.

DES_1001 · 15-11-2012, 19:22

Hey Robert,
The same with me, i always got good speeds before the free upgrade but now i might as well be on dial up!

Milambar · 15-11-2012, 19:40

Just a reminder, don't mix up units.

20mb/sec != 20MB/sec

thenry · 15-11-2012, 22:50

Quote:

Originally Posted by DES_1001

i guessed the modem is ok, just can't get any good download speeds, before the free upgrade always got around 9mb down

i just ask as there are crap modems on the network.

craigj2k12 · 15-11-2012, 23:03

Quote:

Originally Posted by thenry

i just ask as there are crap modems on the network.

If the modem is provisioned for 20Mb/s then in most cases its fine

thenry · 15-11-2012, 23:06

if the modems functioning on old standards then theres an issue that needs addressing.

ferretuk · 15-11-2012, 23:13

Quote:

Originally Posted by thenry

if the modems functioning on old standards then theres an issue that needs addressing.

A reminder from earlier (again!)

Quote:

Just done a speed test it's saying 17.52 Mbps

---------- Post added at 22:13 ---------- Previous post was at 22:11 ----------

Quote:

Originally Posted by DES_1001

Sorry http
also tried downloading a couple of isos files from
http://www.mydigitallife.info/downlo...ownload-links/
Same results, i'm going to try a total reboot in a bit again, everything off for 10 mins see if that makes any difference

Try using JDast to test - http://www.gmwsoftware.co.uk/