30M Finally had enough of VM BS........... - Page 11

qasdfdsaq · 09-09-2012, 16:22

Quote:

Originally Posted by Peter_

Doubtful to say the least as no technician has access to the tools any 1st line agent has access to, even the average Swansea agent will deal with more calls per shift than an technician will deal with in 3 days.

1st line agent doesn't have access to a pile of the actual devices in his van.

When doing support with the choice of actually sitting with my hands on the problem device vs sitting a hundred miles away with some silly remote support buggers I know what I'd choose.

Peter_ · 09-09-2012, 16:50

Quote:

Originally Posted by qasdfdsaq

1st line agent doesn't have access to a pile of the actual devices in his van.

When doing support with the choice of actually sitting with my hands on the problem device vs sitting a hundred miles away with some silly remote support buggers I know what I'd choose.

Most technicians only know how to swap devices as they have no idea how the modem works so just get a new one from the van, is that what you really want or do you want a first time fix, I know which I would prefer.

**Maggy** · 09-09-2012, 17:51

Doesn't anyone have a Sunday afternoon snooze anymore?You would all feel so much better..

Sephiroth · 09-09-2012, 18:05

[QUOTE=carlwaring;35472384].....
So why is it that I can accept and admit that it's not perfect, but some people can't/won't admit that it's actually not a "complete pile of cack" and is perfectly suitable for some/most/whatever people? And yet I'm the one who gets bullied for not doing something which I actually already have

.....QUOTE]
The point you make goes to a point I have been making. If VM transformed its BS into something more truthful like "This is our free get-you-going gateway. For the advanced user you can put our Super Hub into modem-only-mode and attach your own router" - it would be better.

Then VM "merely" have to cure the instability problems (they they've failed to do for 20 months) and the data corruption problem; and then never introduce a new problem again. It is this woeful history that is the difference between a dvice with a few problems and a "pile of cack".

---------- Post added at 18:05 ---------- Previous post was at 18:03 ----------

Quote:

Originally Posted by Maggy J

Doesn't anyone have a Sunday afternoon snooze anymore?You would all feel so much better..

It's fun. Don't you want us to have fun?

**Maggy** · 09-09-2012, 18:08

Fun.Well from this side of things it isn't fun.It's just sad and when it all kicks off it's like dealing with children.

Sephiroth · 09-09-2012, 18:51

Quote:

Originally Posted by Maggy J

Fun.Well from this side of things it isn't fun.It's just sad and when it all kicks off it's like dealing with children.

It hasn't kicked off for a while since the mod's intervention. We've all been very civil toward each other. But yes, when it does kick off, you're right, I'm sure.

But, remember, this is a forum. Being technical gets boring sometimes whereas those who provoke make for some fun.

**Maggy** · 09-09-2012, 23:39

Quote:

Originally Posted by Sephiroth

It hasn't kicked off for a while since the mod's intervention. We've all been very civil toward each other. But yes, when it does kick off, you're right, I'm sure.

But, remember, this is a forum. Being technical gets boring sometimes whereas those who provoke make for some fun.

The thing is, you are not privy to ALL that happens. It's also the case that we can lose some possible helpful advice because people find the bun fight a bit too much and prefer not to contribute.

As for the technical stuff I keep trying to learn.Better than being ignorant.

Sephiroth · 10-09-2012, 00:30

Quote:

Originally Posted by Maggy J

The thing is, you are not privy to ALL that happens. It's also the case that we can lose some possible helpful advice because people find the bun fight a bit too much and prefer not to contribute.

As for the technical stuff I keep trying to learn.Better than being ignorant.

That's why you moderate. There are one or two who never contribute helpful advice in this particular forum section but incite others into the bun fight. Such inciters should be dealt with and the rest of us can concentrate on helping others.

You know exactly how much help I, Peter and others provide but, being only human, inciters need taking down. I'd hope the mods can take care of that.

carlwaring · 10-09-2012, 08:48

Of course, some people also blame everyone else but somehow want to remain blameless themselves; then start insulting other contributors and even telling blatant lies about them. Which should also be stopped.

Kursk · 10-09-2012, 12:55

Guys, the mods have delivered fair advice; fair warning if you like. There is a bit of bickering going on and it doesn't sit well with such normally helpful and knowledgeable contributors.

This is a well managed forum where we all get the chance to share our views with minimum censorship because we can usually manage to keep it civil and on topic. It's best it stays that way imho.

Keep it nice especially for the younger readers eh? Oh, and yes I am looking after my own interests - when mods have to censor and ban it can affect future debate.

Stephen · 10-09-2012, 14:26

Quote:

Originally Posted by Sephiroth

That's why you moderate. There are one or two who never contribute helpful advice in this particular forum section but incite others into the bun fight. Such inciters should be dealt with and the rest of us can concentrate on helping others.

You know exactly how much help I, Peter and others provide but, being only human, inciters need taking down. I'd hope the mods can take care of that.

That be our job then, not yours or any other members!

Ignore the inciters then. Don't let them get to you and the forum will be a happier place.

No need to respond or get worked up over other people not aggreeing with your views. It is a forum after all

Mick Fisher · 10-09-2012, 15:28

Hey Guys, you all know who the Trolls and the Fanboys are so just put them on ignore and then you can get on with the discussion or helping others without getting sidetracked all the time.

raging bull · 10-09-2012, 18:34

Given that this discussion has being about a piece of equipment of 'doubtful' quality.
What if anything could be done to minimise this happening again, like who has the final say on any new product.

Peter_ · 10-09-2012, 18:39

Quote:

Originally Posted by raging bull

Given that this discussion has being about a piece of equipment of 'doubtful' quality.
What if anything could be done to minimise this happening again, like who has the final say on any new product.

Some idiots in the higher management at Virgin Media who are either exceptionally stupid or take backhanders, the choice is yours.

iateallthepies · 10-09-2012, 18:49

Quote:

Originally Posted by Peter_

Some idiots in the higher management at Virgin Media who are either exceptionally stupid or take backhanders, the choice is yours.

Wow Peter, after following this forum for a while you have certainly had a change of heart regarding Virgin Media and their Superhub.

As for the superhub I find it fine as a modem only, I use it in conjunction with a RT-N66U and it works flawless.

As for helpful people on this forum, Sep helped me out with the cabinet issue I had and thankfully my internet has been really good thus saving Virgin losing a customer who was within his 28 day Guarantee.