30M : Finally had enough of VM BS...........

[Sephiroth]

Peter's right.To put aesthetics over functionality is bad.

Worse, because it's a budget item (profits). money has been spent on aesthetics that was sorely needed for functtionality.

Someone needs to be fired. You can't put a product on the market and 20 months later corrupt the download data of a whole load of customers. As I said, VM know all that but it hasn't yet led them to announce how they're gonna get out of this mess.

[carlwaring]

Originally Posted by GrimUpNorth

Carl why don't/can't you stop asking people to supply proof for things we all know they can't.

Then people shouldn't state things as fact if they're not, actually, facts.

If I started picking you up on all your comments that couldn't be substantiated, I wonder how many times a week I would be asking you to do the impossible?

I can usually back up any facts I state. Of course, opinions are different. But they may still be formed based on incorrect facts.

Will keep reminding you of that when you refuse to accept the inadequacies of VM kit in the future.

You won't have to. I accept VM isn't perfect. It would be silly do otherwise.

See my first comment in this post, but then you admit you are being pugnacious by confirming the figures you ask for are unknown outside VM.

Only proving a point

I think I've covered my thoughts on this type of post from you.

Yes. That some people state things as fact that they can't back up. I know that

If I'm included in the et al statement I take offence as I thought I made quite a balanced post earlier this afternoon, but if I’m included in your blanket statement then let me say that all three superhubs I've had were nothing more than a waste of natural resources so therefore ALLsuperhubs must be rubbish. Of course as this statement is demonstrably wrong I look forward to your demonstration showing how wrong I am and in what way.

Well mine's fine. And so is Hughs'. So that's all -2 so far.

Except you're shying away from the superhubs shortcomings.

Wow! "Tech. isn't perfect." Tell us something we don't know.

[quote]I wish they worked perfectly and wish I'd not had any problems, but I did have problems and it felt wrong that I had to fight with VM to get a working modem that would give me the service I was paying for. I wish I still had the ~£80 in the bank that I had to spend to get the hardware to do the routing job of the superhub.[/FONT][/COLOR]
So do I.

Anyway, I think I've made my point but no doubt you'll be unable to resist your 'must have the last word' urges.

Well it would be rude of me not to reply seeing as you've taken the time to post

Originally Posted by carlwaring

Well there you go then.


It works (for me) as well as anything else I have ever used. (Mainly Netgear stuff; WGR614, IIRC.) So in that respect, it's fine.


I love a good conspiracy theory. But that's not one

I try very hard not to get involved in threads about the SH but Peter_ has far more inside knowledge about this than you do.

[qasdfdsaq]

Originally Posted by Maggy J

I try very hard not to get involved in threads about the SH but Peter_ has far more inside knowledge about this than you do.

I'd say jb66 has far more inside and outside knowledge than Peter_ does.

[Peter_]

Originally Posted by carlwaring

Well there you go then.


It works (for me) as well as anything else I have ever used. (Mainly Netgear stuff; WGR614, IIRC.) So in that respect, it's fine.


I love a good conspiracy theory. But that's not one

Carl why are you so protective of a devices that are to all intents and purposes just poorly designed crap, you do not even work for the company, are you scared that if you post something negative that you will be vilified by the company and no longer invited to any events.

The 3 devices from the Hub, Superhub down to the VMNG300 are poorly designed rubbish, the VMNG300 was outdated before release the other two had to look pretty, functionality was not a concern.

So rather than jumping to the defence of a company you do not work for why not think about your answer first and then you may be better thought of by the community rather than them expecting a standard Carl Waring response claiming all is great with Virgin Media when we all know the subject being discussed is little short of a joke.

What excuse can you give for the supply of poorly designed equipment other than the likelihood of the people in charge being bribed to accept the poor quality equipment now supplied, I personally would prefer a bribe to be the reason rather than stupidity, so if you answer this post choose which of those two options you think is closer to the truth.

So please stop trying to get a very odd type of tan on your nose by continually jumping to the defence of Virgin Media remember that you cannot polish manure.

---------- Post added at 07:26 ---------- Previous post was at 07:19 ----------

Originally Posted by qasdfdsaq

I'd say jb66 has far more inside and outside knowledge than Peter_ does.

Doubtful to say the least as no technician has access to the tools any 1st line agent has access to, even the average Swansea agent will deal with more calls per shift than an technician will deal with in 3 days.

Also they do not have Logmein and usually just swap devices as legally they cannot touch the customers computer.

So they would have more inside and outside knowledge due to that fact alone.

One thing though is I doubt many agents or technicians are even aware of the Virgin Media intranet which I used to scour for information whenever I had a free time.

I kind of doubt my knowledge of the present equipment has lessened even after 6 months working elsewhere and I know that I could go to back to the job tomorrow as it is just like riding a bike you never forget how, plus I still have contacts in the right places who can give me insider information.

I would be quite happy for new equipment to come out that I have no knowledge of as that would indicate the company is now going forward rather than stagnating.

[carlwaring]

Originally Posted by Maggy J

I try very hard not to get involved in threads about the SH but Peter_ has far more inside knowledge about this than you do.

"It is my belief" is not 'insider knowledge'. If he knew that was the case he would not have qualified it with that 'get out' phrase.

[Peter_]

Originally Posted by carlwaring

"It is my belief" is not 'insider knowledge'. If he knew that was the case he would not have qualified it with that 'get out' phrase.

Which phrase is that then.

[carlwaring]

Peter. Your first paragraph has been ignore as it is so far from the actual truth I am treating it with the contempt it deserves.

Originally Posted by Peter_

So rather than jumping to the defence of a company you do not work for why not think about your answer first and then you may be better thought of by the community rather than them expecting a standard Carl Waring response claiming all is great with Virgin Media...

I have never, ever said that and I defy you to find any post in which I have.

You have completely ignored the previous pages in this thread where both myself and Hugh have indeed acknowledged that the SH isn't perfect and, for both of us, works perfectly adequately.

What excuse can you give for the supply of poorly designed equipment...

Yet it works perfectly for me, Hugh and probably a majority of other people. (Though of course neither of us can prove this but I have "negativity bias" on my side. What do you have other than some forum posts?)

Again, another insulting paragraph ignored.

I will remind you at this point (though I'm not a Mod of course) that there are rules regarding respecting other forum users, etc.

---------- Post added at 09:57 ---------- Previous post was at 09:57 ----------

Originally Posted by Peter_

Which phrase is that then.

Which do you think? There's only one referred to

[dilli-theclaw]

Out of the fair few people I know with a superhub I'd say it's a 70/30 split as to who has problems with it.

When I was still with VM problems with BB were rare but I had a really bad time with the TV service.

I had loads of problems with the VM adsl and have had very few with the BT home hub since I've had that (touch wood )

I guess the thing is that you can / may get problems with ALL providors.

Most people can only go on their own personal experience.

Me, I wish I could still get cable BB but wouldn't touch the TV service again.

[Peter_]

Originally Posted by carlwaring

Peter. Your first paragraph has been ignore as it is so far from the actual truth I am treating it with the contempt it deserves.


I have never, ever said that and I defy you to find any post in which I have.

You have completely ignored the previous pages in this thread where both myself and Hugh have indeed acknowledged that the SH isn't perfect and, for both of us, works perfectly adequately.

Adequate is not really good enough in this day and age considering they are supposed to be at the forefront of technology which with all of the three most recent devices they have failed.

We have the VMNG300 a device that was outdated before release due to the change in strategy going from 4 downstreams to 8 downstreams for which they hurried out the Superhub a flawed device from day one.

We should never have been put into the position of a having to accept a single device to cover wireless and broadband which is why a workaround was quickly found to enable your own router to be used as an Access device, then the company brought out Modem Mode as they realised what a error they had made.

You fight tooth and nail to protect the image of Virgin Media even if begrudgingly you admit defeat but word it to not sound negative and I have no need to provide proof as most of your posts provide that proof.

Now you can dispute that and I could look for such posts but we already know they exist as do the other members so why would I bother, as above I think you are more bothered about not getting an invite to a promotional day so you always sidestep saying anything negative which could have been avoided by not using your own name as your username and your picture as your avatar.

[Sephiroth]

@ CarlWaring & Hugh

There's a difference between sentinents such as "it works for me but I don't deny there are problems with the SH" and acknowleding the downright misery caused to a provably high number of people whose downloads are destroyed by R36.

You two avoid acknowledging the seriousness of this (and not just this, the whole shabby history of the SH). For that you attract justifiable criticism.

Turning to the BS,you rather excuse the BS as "marketing" instead of roundly criticising not just unthruth but downright lies. Even worse, you know all this deep down but something's holding you back from acknowledging these facts. Peter may well have put hs finger on that in one case at least.

It's no excuse for VM to put out BS just because others do - especially when they know that in the case of the SH, it's not truthful.

"Misery" because "downloads are destroyed"?

Are these one-time only downloads, that cannot be repeated, causing emotional and financial loss?

Methinks Mr Hyperbole-OverDramatising is visiting today.......

I have had problems with suppliers/products in the past - if I couldn't get it resolved to my satisfaction, I dumped the product/service, and replaced it with one that worked how I wanted. What I didn't do is whinge incessantly on and on and on and on and on and on and on about it - sometimes it's time to "move on", and perhaps find something positive to focus time and energy on?

[Sephiroth]

Originally Posted by Hugh

"Misery" because "downloads are destroyed"?

Are these one-time only downloads, that cannot be repeated, causing you emotional and financial loss?
[SEPH]: Don't be silly. It frustrates the heck out of people who use up their STM allowance only to find the download corrupted. It also wastes their time. And what's worse, repeated downloads under R36 withut T2 for the affected customers produce corrupted results too. VM's SH that is so hyped up in the marketing has caused misry to a whole chunk of customers.

Methinks Mr Hyperbole-OverDramatising is visiting today.......
[SEPH]: Again, don't be silly. You're a denyer of the obvious, possibly more out of contrariness than conviction.


I have had problems with suppliers/products in the past - if I couldn't get it resolved to my satisfaction, I dumped the product/service, and replaced it with one that worked how I wanted.
[SEPH]: Ah - there you've missed an important point. A lot of people have cable because they are a long way from a BT exchange or a long way from an Infinity street box. These people can't replace VM with one that performs as they want.
What I didn't do is whinge incessantly on and on and on and on and on and on and on about it - sometimes it's time to "move on", and perhaps find something positive to focus time and energy on?
[SEPH]: I focus a lot of time and energy here helping others. But unless you put your mod hat on, you can't suppress my ramming home the fundamental failure (save for modem mode) of that wretched device and the BS that VM lure new customers with. It is VM that should be criticised, not me.

Originally Posted by carlwaring

"It is my belief" is not 'insider knowledge'. If he knew that was the case he would not have qualified it with that 'get out' phrase.

But Peter_ has insider knowledge, do you?Are you employed or have been employed by VM?

[carlwaring]

Originally Posted by dilligaf1701

Out of the fair few people I know with a superhub I'd say it's a 70/30 split as to who has problems with it.

So, like I have always maintained; whilst it's not perfect (but then no tech ever is) it is good enough for some (I would say most but that's not verifiable) people.

So why is it that I can accept and admit that it's not perfect, but some people can't/won't admit that it's actually not a "complete pile of cack" and is perfectly suitable for some/most/whatever people? And yet I'm the one who gets bullied for not doing something which I actually already have

I had loads of problems with the VM adsl and have had very few with the BT home hub since I've had that (touch wood )

VM ADSL is not the subject of this discussion though.

I guess the thing is that you can / may get problems with ALL providors. Most people can only go on their own personal experience.

Absolutely right.