V+ : Leaving Virgin Media

[Amateur]

Hi all,

I've been with Virgin for 6 years, but have decided to leave due to moving home and cost reasons. I'm not in contract at the moment.

I just wanted to find out the following as I am getting conflicting info from Virgin Media.

1. Is there a disconnection charge for leaving? I.e do I need to give notice
2. If I transfer my existing service to my new house, do I need to start another contract?

Thanks

[Superblade7]

There should be no charge for leaving if you are out of contract, you'd just need to give a months notice to cancel your services and arrange for them to collect your equipment.

Not sure about the house move but would imagine it would be a new contract as they'd have to send an install team out so would want you tied in for 12 months. One of the other posters may be able to confirm?

[BenMcr]

Yes, it's a new contract if you move house

[fatmat8]

i left virgin and moved to sky but sky arranged everything or so i thought . after several e-mails to and fro they billed me which i paid . then after a few months they refunded me the afore said bill . so watch out for some beligerance from virgin .