50M : Is Super Hub not so Super?

[Peter_]

Originally Posted by jb66

Think out of the box, why doesn't someone create an option to order them separately

As the are still millions of standard modems on the network it would be false economy to stock PSU's for each model as it would still be cheaper to send out a Superhub also when sent out from Kuene and Nagel they are in one box so a bit odd that the ones sent to the Red Sheds are separate.

[Sephiroth]

Originally Posted by Eeeps

So what would you propose to do with the army of marketing consultants - have them all shot?

That's a big leap.

[ferretuk]

Originally Posted by Eeeps

So what would you propose to do with the army of marketing consultants - have them all shot?

Golgafrincham B ark

[kwikbreaks]

Originally Posted by Peter_

As the are still millions of standard modems on the network it would be false economy to stock PSU's for each model..

Nobody I've seen suggests VM do that. If a modem goes wrong these days they ship out a Superhub so there is only a need to separately list the PSUs for them on the system - plus I've only seen complaints on the VM forum and here about Superhub PSUs - and plenty of them too.

[jb66]

Originally Posted by Peter_

As the are still millions of standard modems on the network it would be false economy to stock PSU's for each model as it would still be cheaper to send out a Superhub also when sent out from Kuene and Nagel they are in one box so a bit odd that the ones sent to the Red Sheds are separate.

You only would stock netgear PSUs, all other PSUs would just be replaced with a Superhub

[Peter_]

Originally Posted by jb66

You only would stock netgear PSUs, all other PSUs would just be replaced with a Superhub

So the would be little in the way of savings then as that would cost millions to instigate replacing 3 million standard modems.

It would probably still be cheaper to replace as a complete unit due to cost anyway even if they replaced every single Docsis 1 modem.

[kwikbreaks]

You really are being decidedly obtuse on this one. Nobody has said replace all the working modems either - only those that fail which would happen anyway.

As you haven't replied to any of my earlier responses on this I suspect you must have reciprocated my ignore of you which I removed a while back when some quotes of your comments suggested your posts may be worth reading again. Obviously I was wrong in that...

[Sephiroth]

[QUOTE=kwikbreaks;35466515]You really are being decidedly obtuse on this one. ....QUOTE]

Kwikkie, you mustn't call Peter obtuse. That's reserved for ....

Peter's intervention has shown that:

1/
If your SH is buggered but not the PSU, you'll be sent a SH + PSU

2/
If your SH is not buggered but the PSU is, you'll be sent a SH + PSU

Nobody has properly addreessed the case of the engineer leaving the wrong PSU on the system in the first place.

But don't call Peter "obtuse"!!

[kwikbreaks]

The forum sorts out the engineer leaving the old PSU by..

having a Superhub+PSU sent out.

I imagine the phone support do the same once they've had the user reboot it 10 times, clear browser cache 13 times, and reinstall windows twice and by chance you find somebody with more than two functional brain cells

[Peter_]

Originally Posted by kwikbreaks

You really are being decidedly obtuse on this one. Nobody has said replace all the working modems either - only those that fail which would happen anyway.

As you haven't replied to any of my earlier responses on this I suspect you must have reciprocated my ignore of you which I removed a while back when some quotes of your comments suggested your posts may be worth reading again. Obviously I was wrong in that...

I am not sure that you have actually understood my stance on this issue, it is usually the engineers who do not replace the PSU when fitting a Superhub for which they should get royally roasted for not following process.

All Superhubs sitting on Kuene and Nagels shelves come complete in one box with both the device and PSU included.

Now with regards the millions of standard modems still under customers desks what point would the be in stocking PSU's for those devices as it has never been done before so every single standard modem would have to be replaced by a Superhub which will cost say £10, 000,000 and each one would have a PSU included.

Now why would a company stock Superhubs with PSU's and then have a separate stock of PSU's in case they need to replace some, it makes economic sense to just stock a single item and send it out when required to cut costs down.

Now apart from the above the should admit to the failings of both of the present turkeys on their books namely the VMNG300 and the Superhub and with their tail firmly between their legs should look to someone like Motorola to supply all new Docsis 3 modems.

Next rather than making an assumption re read or ask a question as it makes sense.

---------- Post added at 21:37 ---------- Previous post was at 21:35 ----------

Originally Posted by kwikbreaks

The forum sorts out the engineer leaving the old PSU by..

having a Superhub+PSU sent out.

I imagine the phone support do the same once they've had the user reboot it 10 times, clear browser cache 13 times, and reinstall windows twice and by chance you find somebody with more than two functional brain cells

The has never been an option to send a PSU and it would not make financial sense to split them as in doing so you would incur more costs which someone would have to pay and that would be the customer.

[jb66]

Be it superhubs, tivos, vhds, v+, the psu, remotes, smart cards, hdmi leads and dongles are all separate. Someone physically has to pick a superhub and a psu and pit it in a box, Hense some folk getting a superhub with no psu at all on QuickStart.

Peter
Who mentioned stocking psus for legacy modems?

When the superhubs make a stupid buzzing noise it makes perfectly good sense to stock spare psus.

Can you explain the ongoing slating of the vmng300 which since I've worked for vm have been flawless.

Again they are already split, it they weren't split then customer would have the psu that came with the hub

[kwikbreaks]

Originally Posted by jb66

Peter
Who mentioned stocking psus for legacy modems?

errr...

that would be Peter....

---------- Post added at 22:36 ---------- Previous post was at 22:34 ----------

Originally Posted by Peter_

Next rather than making an assumption re read or ask a question as it makes sense.

There's only one person in this thread who's been making assumptions and that is you

[adduxi]

@ Seph & Kwikkie, looks like I've stirred up a bit of a 'discussion', D'oh!!
Maybe I should have kept my thoughts to myself

[Peter_]

Originally Posted by jb66

Be it superhubs, tivos, vhds, v+, the psu, remotes, smart cards, hdmi leads and dongles are all separate. Someone physically has to pick a superhub and a psu and pit it in a box, Hense some folk getting a superhub with no psu at all on QuickStart.

Peter
Who mentioned stocking psus for legacy modems?

When the superhubs make a stupid buzzing noise it makes perfectly good sense to stock spare psus.

Can you explain the ongoing slating of the vmng300 which since I've worked for vm have been flawless.

Again they are already split, it they weren't split then customer would have the psu that came with the hub

As for the VMNG300 we had more calls with issues with that device than the Superhub as it was more prone to drop off line.

Also little point in stocking standalone PSU's when for cost effectiveness you can just stock the Superhub complete with PSU in one package as per the stock at Kuene and Nagel why increase storage and picking stocks for no valid reason.

---------- Post added at 06:10 ---------- Previous post was at 06:05 ----------

Originally Posted by kwikbreaks

There's only one person in this thread who's been making assumptions and that is you

As you have never worked for the company how can you make invalid assumptions when my posts are based in actual fact do for once get your assumptions based in reality.

As for Red Sheds stocking the Superhub as 2 separate packages as per jb66 posts above, that is a stupid situation as all stock sent out from central warehousing is boxed as a complete unit, do explain how that could be an assumption, remember who worked as a technical support agent and actually did send these devices out before making a further comment as my experience is based around facts and the systems in use.

[kwikbreaks]

Originally Posted by Peter_

As you have never worked for the company how can you make invalid assumptions when my posts are based in actual fact do for once get your assumptions based in reality.

I don't need to have worked for VM to see that you have converted what seems a perfectly reasonable suggestion that Superhub PSUs be listed as a separate inventory item which can be shipped to replace faulty ones and ones not replaced during the install into the need to carry PSUs for every modem since the dawn of time and/or replacement of every modem still in service - which will happen anyway over time.

I suspect the true reason they are not carried as separate items is because VM don't trust their front line staff to be able to correctly identify a duff PSU. Judging by some of your posts here where you have gone off on a tangent because you haven't read what was actually posted they may well have a point.