ASA refuses to uphold VM's complaint - Page 2

carlwaring · 19-07-2012, 19:42

Yes. That it is technically factual is not a good-enough reason to mention it as complaint as a limit on the service as there's nothing they can do about it.

thenry · 19-07-2012, 19:46

why dont VM put out an advert stating these unlimited deals shouldnt be confused with speed? the average customer will sway towards VM until Sky put out a fibre advert lol

Jumping · 19-07-2012, 21:43

Talking about VM advertising that add with David Tennant about the stuttering streaming...its so false advertising I have more problems with streaming and stuttering on VM's 100mbit connection than I had on my old up to 8mbit ADSL and my old up to 24mbit SKY broadband never had any problems with stuttering.

I'm tempted to report them for false advertising but not sure how much hassle it is.

craigj2k12 · 19-07-2012, 21:57

STM and protocol shaping

are VM having a laugh

carlwaring · 19-07-2012, 22:05

Quote:

Originally Posted by Jumping

Talking about VM advertising that add with David Tennant about the stuttering streaming...its so false advertising I have more problems with streaming and stuttering on VM's 100mbit connection than I had on my old up to 8mbit ADSL and my old up to 24mbit SKY broadband never had any problems with stuttering.

I'm tempted to report them for false advertising but not sure how much hassle it is.

Just because you are having problems does not mean it's false advertising.

Jumping · 19-07-2012, 22:15

Quote:

Originally Posted by carlwaring

Just because you are having problems does not mean it's false advertising.

Of course it is!, and i'm the only one in the whole wide VM world that is having problems with stuttering....

On a more serious note fan boys aside. Beside stuttering my connection is actually very good, get good speed on downloads etc.

carlwaring · 19-07-2012, 23:08

Quote:

Originally Posted by Jumping

Of course it is!

Well yes. Sorry. Of course it's a problem; and of course you won't necessarily be the only one with the problem My point was that adverts are based on the overall performance of whatever the ad is about.

Besides, who the heck talks about problems with the product in adverts

boroboi · 19-07-2012, 23:58

Quote:

Originally Posted by carlwaring

Well yes. Sorry. Of course it's a problem; and of course you won't necessarily be the only one with the problem My point was that adverts are based on the overall performance of whatever the ad is about.

Besides, who the heck talks about problems with the product in adverts

Are they?

It's been proven again and again by customers in all corners of the country that VM have a problem with jitter. Jitter causes streaming media to buffer, and Virgin are claiming that they have said "goodbye to buffering".

If that statement can't hold substance based on the user experience on their network, then it is false advertising. Simple as that.

P.S. If you keep rolling your eyes like that, they'll stay that way.

carlwaring · 20-07-2012, 00:15

Quote:

Originally Posted by boroboi

Are they?

Name one makes any mention of problems or issues.

Quote:

It's been proven again and again by customers in all corners of the country that VM have a problem with jitter.

Yes. Some customers in some areas have some problems. I never said they didn't.

If you can prove that a significant-enough proportion of VM's millions of customers are having major problems with Jitter then please go ahead and post the details here then contact the ASA and OFCOM.

Quote:

If that statement can't hold substance based on the user experience on their network, then it is false advertising. Simple as that.

You missed a very important bit out of that sentence...

"If that statement can't hold substance based on the user experience of the majority of customers on their network, then it is false advertising. Simple as that."

No ISP can guarantee to be 100% free of any issues.

boroboi · 20-07-2012, 00:20

Quote:

Originally Posted by carlwaring

Name one makes any mention of problems or issues.

Read what i said again, specifically the part i bolded in your original post, which mine was in reply to.

Quote:

Yes. Some customers in some areas have some problems. I never said they didn't.

If you can prove that a significant-enough proportion of VM's millions of customers are having major problems with Jitter then please go ahead and post the details here then contact the ASA and OFCOM.

Please find me a Think Broadband BQM graph from anywhere on the internet, from a Virgin Media end user that shows 0 jitter at any time in the 24 hour measurement, if by some miracle you manage to find one, find me another, then tell me that VM don't have a problem with jitter.

Quote:

No ISP can guarantee to be 100% free of any issues.

Granted.

But every other provider is more or less capable of providing their customers with a stable service. (latency wise)

Telly_ · 20-07-2012, 00:26

As a Sky customer I love this lol, I'm posting it on every forum I know that has an interest in ISP's. Sky's broadband is truly unlimited and it has proven now that virginmedia actually do not comprehend what unlimited means lol.

This is the biggest back fire ever lOlollmao an convinces me virginmedia think the average customer is an idiot.

LexDiamond · 20-07-2012, 01:26

Quote:

Originally Posted by carlwaring

Yes. That it is technically factual is not a good-enough reason to mention it as complaint as a limit on the service as there's nothing they can do about it.

It is not factually correct. VM are saying that something that is truely unlimited is not unlimited.

Telly_ · 20-07-2012, 01:29

Omg it gets better , virgin are so desperate they compared a sky 7mb connection to a virginmedia 10mb lololol this screams desperation

LexDiamond · 20-07-2012, 01:34

Quote:

Originally Posted by Telly_

Omg it gets better , virgin are so desperate they compared a sky 7mb connection to a virginmedia 10mb lololol this screams desperation

IMO the best bit was the image in post 9

carlwaring · 20-07-2012, 08:14

Quote:

Originally Posted by LexDiamond

It is not factually correct. VM are saying that something that is truely unlimited is not unlimited.

And I agreed with that

---------- Post added at 07:14 ---------- Previous post was at 07:12 ----------

Quote:

Originally Posted by Telly_

Omg it gets better , virgin are so desperate they compared a sky 7mb connection to a virginmedia 10mb lololol this screams desperation

What's the problem? I assume that that 7MB connection was sold as a 10MB connection (ie "up to") as is the VM 10MB.

That the customer only receives 7MB could, actually, be interpreted as a limit; but not more-so than VM's artificially-imposed STM.