Terrible service for the last few days
14-07-2012, 12:30
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#1
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Inactive
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 67
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
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Terrible service for the last few days
Getting very fed up with the slow, non existent or intermittent service we are getting lately. 
Seems to be affecting the OX areas in varying numbers (though they never mention our postcode in the automated message).
Any techs out there can give us a clue as to what is going on? It is worse than when the soaring temperatures caused problems a couple of years back.
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14-07-2012, 12:37
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#2
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step on my trip
Join Date: Jul 2003
Posts: 3,766
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Re: Terrible service for the last few days
SG affected too. been having the same problems.
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15-07-2012, 01:04
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#3
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Inactive
Join Date: Feb 2007
Posts: 640
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Re: Terrible service for the last few days
Maybe upload speed upgrades going on in your areas?
They are in mine, browsing is like a lottery it may work or might not work.
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15-07-2012, 08:19
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#4
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Inactive
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 67
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
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Re: Terrible service for the last few days
Quote:
Originally Posted by DABhand
Maybe upload speed upgrades going on in your areas?
They are in mine, browsing is like a lottery it may work or might not work.
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We can but hope 
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15-07-2012, 21:11
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#5
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,911
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Re: Terrible service for the last few days
have you had your download doubles ETA met?
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16-07-2012, 11:18
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#6
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Inactive
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 67
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
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Re: Terrible service for the last few days
A brief post whilst we have access. Still on 30mb, so no changes yet. Getting more peeved off by the day with the dire internet service.
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16-07-2012, 13:05
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#7
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Inactive
Join Date: Feb 2007
Posts: 640
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Re: Terrible service for the last few days
Make sure to phone up tech support so they can run tests to see that the line is fudged, cause thats the only way you can get a refund on your month. It stinks yes, its as if VM think you are lying to get a refund... sigh >.<
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17-07-2012, 05:52
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#8
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Inactive
Join Date: May 2008
Posts: 104
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Re: Terrible service for the last few days
Quote:
Originally Posted by Angua
Getting very fed up with the slow, non existent or intermittent service we are getting lately.
Seems to be affecting the OX areas in varying numbers (though they never mention our postcode in the automated message).
Any techs out there can give us a clue as to what is going on? It is worse than when the soaring temperatures caused problems a couple of years back. |
Same here in Renfrewshire. I've been getting drop outs regularly all night between midnight and 7am (17th july). I'd like to know the cause of these drop outs.
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17-07-2012, 06:43
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#9
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Terrible service for the last few days
Quote:
Originally Posted by idi banashapan
SG affected too. been having the same problems.
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The Stargate is affected as well? Must be very serious if the problem is all the way to the US of A 
Quote:
Originally Posted by DABhand
Make sure to phone up tech support so they can run tests to see that the line is fudged, cause thats the only way you can get a refund on your month. It stinks yes, its as if VM think you are lying to get a refund... sigh >.<
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All the plebs can do on the phone is ping your modem to see if it is online unless you get through to 2nd line
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17-07-2012, 11:14
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#10
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Ice Cold
Join Date: Oct 2006
Location: West Yorkshire
Age: 48
Services: XL TV
M Phone
1000MB BB
Posts: 1,573
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Re: Terrible service for the last few days
internet and tv has been going on and off for the last hour in leeds. infact speed net shows I only get 89mb before I was always hitting max
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20-07-2012, 05:58
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#11
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Inactive
Join Date: Dec 2003
Location: Hove East sussex
Age: 76
Posts: 574
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Re: Terrible service for the last few days
Quote:
Originally Posted by General Maximus
The Stargate is affected as well? ….
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At the risk of appearing more "dense" than your good self I thought the OP was referring to "Specific Gravity"? 
Probably only a matter of a few posts before someone even suggests it's a loading issue caused/exacerbated by R36 deployment?
Oh….. appears someone has!
Actually just checking why a stable cable segment(Brighton node for last 10yrs) suddenly chose the last week to succumb to a consistent FEC error (visible during late evening/overnight only)? I was going to blame it on a waterlogged cable pit or a rogue modem but this hypothesis is far more amusing!
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Rgds - TW
20+yrs customer currently on Vivid 200/20Mbps service tier via SH3(VMDG505) hardware:v10 firm/software: v9.1.1912.304 and/or <cough> others,  provisioned from brig19 Arris E6k (BN3 7Nx node).
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