RBS (Natwest, Ulster Bank) IT issues

Originally Posted by arcimedes

According to the Register see here the problem was caused by human error. An inexperienced technician deleted all the batch processing queues in error so the have had to all be put back in.

It seems to was an upgrade to the software that handles the processing that failed and another failure when they attempted to rollback to the previous version and found that the rules that disappeared.

[Julian]

I can certainly vouch for the batch processing problem. My card transactions are with Streamline and I have had no credit to date for all of Thursday's transactions.

I wouldn't mind betting they have taken the money from the cardholders' accounts and are just sitting on it.

[gazzae]

Well they managed to post the ATM transaction I did this morning against my account, if only they were so quick sorting my salary out - still waiting for this.

[Sirius]

Originally Posted by gazzae

Well they managed to post the ATM transaction I did this morning against my account, if only they were so quick sorting my salary out - still waiting for this.

Same here. This is now costing me money and i am keeping a list of costs. I also need a new tax disk for my wife's car on Friday. If she cannot use her car next week then i will expect them to pay for her transport costs while she waits for the tax disk.

Originally Posted by Peter_

I love the way that they are now trying to blame an inexperienced operative who probably does not even exist more likely smoke and mirrors to put the blame elsewhere.

they will always say that when they can because any loss of faith in the banking system could be catastrophic

[Sirius]

Originally Posted by martyh

they will always say that when they can because any loss of faith in the banking system could be catastrophic

I have lost all faith in RBS

Originally Posted by Sirius

I have lost all faith in RBS

don't blame you mate .I'm waiting to hear if they will pay the late payment fee applied to my mobile account last week because 1 of 2 DD did not go through .Natwest are insisting that VM did not go in for the for the money and VM are insisting they did but it got rejected, more than enough money to cover it (only £12 )

[Sirius]

Originally Posted by martyh

don't blame you mate .I'm waiting to hear if they will pay the late payment fee applied to my mobile account last week because 1 of 2 DD did not go through .Natwest are insisting that VM did not go in for the for the money and VM are insisting they did but it got rejected, more than enough money to cover it (only £12 )

I have presently missed the payments on


my mortgage, a loan, my VM account, car insurance, mobile phone and i am going away for the weekend with my wife or should i say hoping to.

RBS you stink but at least i will not have to worry about you doing this to me again .

Originally Posted by Sirius

I have presently missed the payments on


my mortgage, a loan, my VM account, car insurance, mobile phone and i am going away for the weekend with my wife or should i say hoping to.

RBS you stink but at least i will not have to worry about you doing this to me again .

have they promised to pay any extra late payment charges for you ?

[Peter_]

Originally Posted by Sirius

I have lost all faith in RBS

Not quite sure where you could go from here as the choice regards UK banks is not great and you dislike one or two of the others out there.

---------- Post added at 22:31 ---------- Previous post was at 22:29 ----------

Originally Posted by martyh

have they promised to pay any extra late payment charges for you ?

That will happen automatically and the other banks such as Santander are waiving charges were it is proven to be a Natwest/RBS/Ulster Bank issue.

Originally Posted by Peter_

Not quite sure where you could go from here as the choice regards UK banks is not great and you dislike one or two of the others out there.

---------- Post added at 22:31 ---------- Previous post was at 22:29 ----------


That will happen automatically and the other banks such as Santander are waiving charges were it is proven to be a Natwest/RBS/Ulster Bank issue.

lets hope ,how will it happen automatically? ,i have to provide proof that the payment was late because of them

[Peter_]

Originally Posted by martyh

lets hope ,how will it happen automatically? ,i have to provide proof that the payment was late because of them

Natwest should sort out their side automatically so they say but as they have screwed up once then hey ho, but other banks will refund charges given proof it is an error as above.

[TheDaddy]

Originally Posted by Sirius

I have presently missed the payments on


my mortgage, a loan, my VM account, car insurance, mobile phone and i am going away for the weekend with my wife or should i say hoping to.

RBS you stink but at least i will not have to worry about you doing this to me again .

Not wanting to down play the inconvenience your suffering but it could be worse, much worse

http://www.dailymail.co.uk/news/arti...ansferred.html

[Sirius]

Originally Posted by TheDaddy

Not wanting to down play the inconvenience your suffering but it could be worse, much worse

http://www.dailymail.co.uk/news/arti...ansferred.html

I agree it could be worse but why should i be inconvenienced just because RBS cannot organise a **** up in a brewery "allegedly"

The biggest problem will be that if RBS are fined for this you know who will end up paying for it.

[bonzoe]

Anything to do with outsourcing IT to India, I wonder? Company I worked for did a lot of outsourcing to India, they often just did what they wanted leaving local support to take the flack and sort it.