V+ Broken STB and NO engineer availbility

jfknight · 10-01-2012, 18:33

After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY in my (KT14) area at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!

Digital Fanatic · 10-01-2012, 18:43

Quote:

Originally Posted by jfknight

After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!

Might be a problem with quota being loaded on to the system, the agent should have asked his/her manager to contact the quota team.

Peter_ · 10-01-2012, 18:44

Is it possibly an outage as that may account for the lack of engineers.

Digital Fanatic · 10-01-2012, 18:46

Quote:

Originally Posted by Masque

Is it possibly an outage as that may account for the lack of engineers.

Could be...

Peter_ · 10-01-2012, 18:55

Quote:

Originally Posted by Digital Fanatic

Could be...

I take it your not in work then.

Digital Fanatic · 10-01-2012, 20:26

Quote:

Originally Posted by Masque

I take it your not in work then.

No, off today