Cable Forum - V+ Broken STB and NO engineer availbility

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jfknight

10-01-2012 18:33

Broken STB and NO engineer availbility

After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY in my (KT14) area at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!

Digital Fanatic

10-01-2012 18:43

Re: Broken STB and NO engineer availbility

Quote:

Originally Posted by jfknight (Post 35358704)

After spending the usual hour on hold waiting for an agent, I finally get through and am told that my constantly rebooting V+ box, as I suspected needs an engineer visit.

However, I am then told that there is NO AVAILABILITY at all so they cannot arrange a visit. Can I please call back in a day or two and see if there is any then?

Well - I am speechless. What way is this to run a business?

I've asked for a supervisor to call me with an explanation, but I don't suppose that will happen.

Epic FAIL!

Might be a problem with quota being loaded on to the system, the agent should have asked his/her manager to contact the quota team.

Peter_

10-01-2012 18:44

Re: Broken STB and NO engineer availbility

Is it possibly an outage as that may account for the lack of engineers.

Digital Fanatic

10-01-2012 18:46

Re: Broken STB and NO engineer availbility

Quote:

Originally Posted by Masque (Post 35358714)

Is it possibly an outage as that may account for the lack of engineers.

Could be...

Peter_

10-01-2012 18:55

Re: Broken STB and NO engineer availbility

Quote:

Originally Posted by Digital Fanatic (Post 35358716)

Could be...

I take it your not in work then.:)

Digital Fanatic

10-01-2012 20:26

Re: Broken STB and NO engineer availbility

Quote:

Originally Posted by Masque (Post 35358728)

I take it your not in work then.:)

No, off today :)

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