SD Kinda angry right now

Milambar · 25-12-2011, 10:55

Got a new TV for xmas, so I decided to dig out the VM tv decoder box out of the cupboard where its been for the past 7 or 8 months, as I don't really watch TV...

Connected it all up, and... Error 3014. A bit of Googling seems to suggest that 3014 means VM have deactivated my smartcard even though I'm still a subscriber.

Icredibly angry about it really. Even if Im not activly using a service, I should be able to get that service as long as I am subscribed to it, and my bills are current (which they are). Virgin had no right AT ALL to deactivate my service (well theres probably something in the legalese that says they have every right, but Im sure you know where Im coming from).

Kymmy · 25-12-2011, 11:07

You moan at them yet have you actually rang them up? It could be a simple mistake or a simple fault..

Sirius · 25-12-2011, 11:08

Quote:

Originally Posted by Milambar

Got a new TV for xmas, so I decided to dig out the VM tv decoder box out of the cupboard where its been for the past 7 or 8 months, as I don't really watch TV...

Connected it all up, and... Error 3014. A bit of Googling seems to suggest that 3014 means VM have deactivated my smartcard even though I'm still a subscriber.

Icredibly angry about it really. Even if Im not activly using a service, I should be able to get that service as long as I am subscribed to it, and my bills are current (which they are). Virgin had no right AT ALL to deactivate my service (well theres probably something in the legalese that says they have every right, but Im sure you know where Im coming from).

I think it happens if the network does not see the box for an extended time. Probably needs a re hit.

spiderplant · 25-12-2011, 11:22

Quote:

Originally Posted by Sirius

I think it happens if the network does not see the box for an extended time. Probably needs a re hit.

That's exactly what the problem is. It should get fixed automatically in a few hours, or if you speak to faults they can send the hit manually.

Milambar · 25-12-2011, 11:23

Eh, phone them up? Its Christmas day

They are closed aint they?

spiderplant · 25-12-2011, 11:44

Quote:

Originally Posted by Milambar

They are closed aint they?

I think they are open every day.

Thinking about it, you may even be able to fix this yourself with Fix It Assistant in the menus. Press Home-9-2-9-1

Kymmy · 25-12-2011, 11:52

I would have thought that xmas morning would be a busy time for them

I'm sure though that Spiderplant can help as he has done for many before you

Milambar · 25-12-2011, 11:58

All fixed now, thanks, I did phone them up, and they were indeed open. They fixed the issue over the phone by "sending some signals to your box."

And Merry Christmas one and all.

Kymmy · 25-12-2011, 11:59

Good news..

Peter_ · 25-12-2011, 12:12

Quote:

Originally Posted by Milambar

Got a new TV for xmas, so I decided to dig out the VM tv decoder box out of the cupboard where its been for the past 7 or 8 months, as I don't really watch TV...

I hope that you were only angry with yourself as the STB was in the cupboard until today.

25-12-2011, 13:12

Quote:

Originally Posted by Masque

I hope that you were only angry with yourself as the STB was in the cupboard until today.

Why are you not at home guys tucking into that Xmas turkey

Peter_ · 25-12-2011, 13:56

Quote:

Originally Posted by mlayzell

Why are you not at home guys tucking into that Xmas turkey

I am at home and have been since Friday.

25-12-2011, 14:18

Quote:

Originally Posted by Masque

I am at home and have been since Friday.

Lazy bugger get back to work

25-12-2011, 14:26

Quote:

Originally Posted by martyh

Lazy bugger get back to work

Let him finish his Christmas pudding first, then the Lazy bugger can get back to work

spiderplant · 25-12-2011, 19:55

Quote:

Originally Posted by mlayzell

Why are you not at home guys tucking into that Xmas turkey

Because I went to the pub for lunch instead