Kinda angry right now
 

Got a new TV for xmas, so I decided to dig out the VM tv decoder box out of the cupboard where its been for the past 7 or 8 months, as I don't really watch TV...

Connected it all up, and... Error 3014. A bit of Googling seems to suggest that 3014 means VM have deactivated my smartcard even though I'm still a subscriber.

Icredibly angry about it really. Even if Im not activly using a service, I should be able to get that service as long as I am subscribed to it, and my bills are current (which they are). Virgin had no right AT ALL to deactivate my service (well theres probably something in the legalese that says they have every right, but Im sure you know where Im coming from).

Re: Kinda angry right now
 

You moan at them yet have you actually rang them up? It could be a simple mistake or a simple fault..

Re: Kinda angry right now
 

I think it happens if the network does not see the box for an extended time. Probably needs a re hit.

Re: Kinda angry right now
 

That's exactly what the problem is. It should get fixed automatically in a few hours, or if you speak to faults they can send the hit manually.

Re: Kinda angry right now
 

Eh, phone them up? Its Christmas day :)

They are closed aint they?

Re: Kinda angry right now
 

I think they are open every day.

Thinking about it, you may even be able to fix this yourself with Fix It Assistant in the menus. Press Home-9-2-9-1

Re: Kinda angry right now
 

I would have thought that xmas morning would be a busy time for them :D

I'm sure though that Spiderplant can help as he has done for many before you

Re: Kinda angry right now
 

All fixed now, thanks, I did phone them up, and they were indeed open. They fixed the issue over the phone by "sending some signals to your box."

And Merry Christmas one and all. :)

Re: Kinda angry right now
 

:clap:

Good news..

Re: Kinda angry right now
 

I hope that you were only angry with yourself as the STB was in the cupboard until today.:D;)

Re: Kinda angry right now
 

Why are you not at home guys tucking into that Xmas turkey:D

Re: Kinda angry right now
 

I am at home and have been since Friday.:D

Re: Kinda angry right now
 

Lazy bugger get back to work :D

Re: Kinda angry right now
 

Let him finish his Christmas pudding first, then the Lazy bugger can get back to work:)

Re: Kinda angry right now
 

Because I went to the pub for lunch instead :beer:

:xmas: