how long for delivery of superhub?
06-12-2011, 14:00
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#1
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cf.member
Join Date: Jan 2007
Location: Glasgow
Services: V6, Gig1
Posts: 76
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how long for delivery of superhub?
Hi folks,
My BB went down last week. CS sent out a new modem but instead of sending a superhub, they sent out the wrong device.
On Saturday, I was advised a new Superhub would be sent out immediately. So far, nothing.
Anyone know how long delivery normally takes?
Regards,
G
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06-12-2011, 14:02
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#2
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,636
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Re: how long for delivery of superhub?
Quote:
Originally Posted by gmudos
Hi folks,
My BB went down last week. CS sent out a new modem but instead of sending a superhub, they sent out the wrong device.
On Saturday, I was advised a new Superhub would be sent out immediately. So far, nothing.
Anyone know how long delivery normally takes?
Regards,
G
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It should take no longer then a couple of days in my experience.
__________________
“The only lesson you can learn from history is that it repeats itself”
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06-12-2011, 14:06
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#3
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cf.member
Join Date: Jan 2007
Location: Glasgow
Services: V6, Gig1
Posts: 76
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Re: how long for delivery of superhub?
Ok, cheers.
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06-12-2011, 14:28
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#4
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: how long for delivery of superhub?
It's 3 working days as standard - so if ordered Saturday it'll turn up tomorrow
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06-12-2011, 21:16
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#5
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cf.member
Join Date: Jan 2007
Location: Glasgow
Services: V6, Gig1
Posts: 76
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Re: how long for delivery of superhub?
Call me impatient, but I fortunately called HDL couriers with the reference number CS gave me. They had the package but didn't have a recipient address. I had to phone CS and ask them to call HDL with my address details. CS were pretty good in all fairness and my superhub is again en-route. Hopefully have it tomorrow....
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06-12-2011, 23:17
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#6
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cf.mega poster
Join Date: Feb 2007
Location: England Uk
Services: Telewest Phone
Telewest BroadBand
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v+ HD
Posts: 4,089
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Re: how long for delivery of superhub?
It took mine over a week to come
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07-12-2011, 07:48
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#7
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: how long for delivery of superhub?
Very rare replacing a modem fixes a loss of connection ..
Levels ok ?
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07-12-2011, 08:43
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#8
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: how long for delivery of superhub?
Quote:
Originally Posted by Nopanic
Very rare replacing a modem fixes a loss of connection ..
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Unless you are offshore. 
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07-12-2011, 16:32
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#9
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: how long for delivery of superhub?
Quote:
Originally Posted by Masque
Unless you are offshore. |
Not sure replacing your modem is a cure for that ..
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07-12-2011, 17:58
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#10
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: how long for delivery of superhub?
Quote:
Originally Posted by Nopanic
Not sure replacing your modem is a cure for that ..
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Well why do they keep sending out replacement modems instead of actually doing their jobs in the first place, a sticking plaster cannot fix an ulcer.
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07-12-2011, 19:20
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#11
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: how long for delivery of superhub?
Quote:
Originally Posted by Masque
Well why do they keep sending out replacement modems instead of actually doing their jobs in the first place, a sticking plaster cannot fix an ulcer.
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Missed my joke completely there didn't you ..  
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07-12-2011, 21:11
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#12
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: how long for delivery of superhub?
Quote:
Originally Posted by Nopanic
Missed my joke completely there didn't you .. |
I saw the joke but would still prefer a modem to offshore. 
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