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Cancelling Broadband, what happens to email ?
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Old 04-12-2011, 12:47   #1
ntl.wotcha
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Cancelling Broadband, what happens to email ?
Been having a speed/latency issues with my 30Mb broadband service for a while now and most evenings/weekends a lot of streaming/gaming/video services are unusable. VM can't give any info on when it will be fixed.

So I'm sadly thinking of cancelling. I just want to know if I cancel my broadband what happens with my email boxes. Presumably I would keep my main ID because it's linked to the VM billing etc. that I would need for account management etc. (TV/Phone services).

Would I lose associated/additional email boxes tho ?
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Old 04-12-2011, 12:51   #2
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Re: Cancelling Broadband, what happens to email ?
Quote:
Originally Posted by ntl.wotcha View Post
Been having a speed/latency issues with my 30Mb broadband service for a while now and most evenings/weekends a lot of streaming/gaming/video services are unusable. VM can't give any info on when it will be fixed.

So I'm sadly thinking of cancelling. I just want to know if I cancel my broadband what happens with my email boxes. Presumably I would keep my main ID because it's linked to the VM billing etc. that I would need for account management etc. (TV/Phone services).

Would I lose associated/additional email boxes tho ?
having moved house to a non cabled area (now with BT) i ended my contract with VM and my email has remained the same no difference whatsoever
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Old 04-12-2011, 12:55   #3
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Re: Cancelling Broadband, what happens to email ?
Quote:
Originally Posted by ntl.wotcha View Post
Been having a speed/latency issues with my 30Mb broadband service for a while now and most evenings/weekends a lot of streaming/gaming/video services are unusable. VM can't give any info on when it will be fixed.

So I'm sadly thinking of cancelling. I just want to know if I cancel my broadband what happens with my email boxes. Presumably I would keep my main ID because it's linked to the VM billing etc. that I would need for account management etc. (TV/Phone services).

Would I lose associated/additional email boxes tho ?
Quote:
Originally Posted by martyh View Post
having moved house to a non cabled area (now with BT) i ended my contract with VM and my email has remained the same no difference whatsoever
It is supposed to be turned off after so many days but i have heard to many stories of it having not been.
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Old 04-12-2011, 13:35   #4
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Re: Cancelling Broadband, what happens to email ?
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Originally Posted by Sirius View Post
It is supposed to be turned off after so many days but i have heard to many stories of it having not been.
do still have VM mobile phones though if that makes a difference
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Old 04-12-2011, 22:18   #5
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Re: Cancelling Broadband, what happens to email ?
The process is being worked on, but will be 90 days following a disconnect.

Anyone who has not been a VM customer for longer is risking losing their email at any time, so I would either come back to VM, or sort out another address.
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Old 04-12-2011, 23:09   #6
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Re: Cancelling Broadband, what happens to email ?
Its a shame there is no way to merge your account into an existing google account. Its a pain in the bum going via VM's wonky front end.
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Old 05-12-2011, 01:28   #7
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Re: Cancelling Broadband, what happens to email ?
I joined Telewest in the late 90's and had a Blueyonder e-mail address. I left them in 2004 & the address only stopped working earlier this year.

Plenty of time to get a new one...
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Old 05-12-2011, 01:38   #8
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Re: Cancelling Broadband, what happens to email ?
I believe that the law requires them to securely dispose of any emails (privacy laws), so they probably print them out, then pass them through a shredder.

Just joking.

No clue really.
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