Cable Forum - Cancelling Broadband, what happens to email ?

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ntl.wotcha

04-12-2011 11:47

Cancelling Broadband, what happens to email ?

Been having a speed/latency issues with my 30Mb broadband service for a while now and most evenings/weekends a lot of streaming/gaming/video services are unusable. VM can't give any info on when it will be fixed.

So I'm sadly thinking of cancelling. I just want to know if I cancel my broadband what happens with my email boxes. Presumably I would keep my main ID because it's linked to the VM billing etc. that I would need for account management etc. (TV/Phone services).

Would I lose associated/additional email boxes tho ?

martyh

04-12-2011 11:51

Re: Cancelling Broadband, what happens to email ?

Quote:

Originally Posted by ntl.wotcha (Post 35340217)

having moved house to a non cabled area (now with BT) i ended my contract with VM and my email has remained the same no difference whatsoever

Sirius

04-12-2011 11:55

Re: Cancelling Broadband, what happens to email ?

Quote:

Originally Posted by ntl.wotcha (Post 35340217)

Quote:

Originally Posted by martyh (Post 35340218)

having moved house to a non cabled area (now with BT) i ended my contract with VM and my email has remained the same no difference whatsoever

It is supposed to be turned off after so many days but i have heard to many stories of it having not been.

martyh

04-12-2011 12:35

Re: Cancelling Broadband, what happens to email ?

Quote:

Originally Posted by Sirius (Post 35340220)

It is supposed to be turned off after so many days but i have heard to many stories of it having not been.

do still have VM mobile phones though if that makes a difference

Nopanic

04-12-2011 21:18

Re: Cancelling Broadband, what happens to email ?

The process is being worked on, but will be 90 days following a disconnect.

Anyone who has not been a VM customer for longer is risking losing their email at any time, so I would either come back to VM, or sort out another address.

Skie	04-12-2011 22:09

Re: Cancelling Broadband, what happens to email ?

Its a shame there is no way to merge your account into an existing google account. Its a pain in the bum going via VM's wonky front end.

Cobbydaler

05-12-2011 00:28

Re: Cancelling Broadband, what happens to email ?

I joined Telewest in the late 90's and had a Blueyonder e-mail address. I left them in 2004 & the address only stopped working earlier this year.

Plenty of time to get a new one... :)

Milambar

05-12-2011 00:38

Re: Cancelling Broadband, what happens to email ?

I believe that the law requires them to securely dispose of any emails (privacy laws), so they probably print them out, then pass them through a shredder.

Just joking.

No clue really.

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