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I've noticed in the past that they sometimes respond with something such as high upstream utilisation (which I'm guessing my issue is) and give a fault reference number - is there any way for the public to view those faults and progress on them?
It's not the utilization he's after, it's the progress on the fault.
There's no public way of accessing them. You'll just have to ask for progress updates on the forum over and over again. Though some of the staff here can check that too.
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