Cable Forum - VM Router VM fault numbers

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kwikbreaks

12-10-2011 12:58

VM fault numbers

I've just had a bitch about my connection on the VM community board

http://community.virginmedia.com/t5/...on/td-p/773141

I've noticed in the past that they sometimes respond with something such as high upstream utilisation (which I'm guessing my issue is) and give a fault reference number - is there any way for the public to view those faults and progress on them?

gobbledigook

13-10-2011 18:33

Re: VM fault numbers

in short, no...

the utilisation info is not public and can only be accessed by certain people,

qasdfdsaq

13-10-2011 20:46

Re: VM fault numbers

It's not the utilization he's after, it's the progress on the fault.

There's no public way of accessing them. You'll just have to ask for progress updates on the forum over and over again. Though some of the staff here can check that too.

kwikbreaks

14-10-2011 09:37

Re: VM fault numbers

Why was a prefix (an incorrect one) applied to this thread after I posted it with no prefix?

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