Superhub : I'm just about sick of the Superhub......

Though we have some major problems with the superhub I personally think it can be a decent bit of hardware once all the issues have been sorted.

I've had similar problems with 2 of the 4 hubs I have had upto now.

1st superhub - that was actually sent to us, yes it was sent to us before the engineer came to install it this left the engineer confused why they did this in the 1st place because he brought one in with him...well that hub didn't even work it booted up then just died on its 1st boot.

2nd superhub - I had problems with remote assistance in windows live messenger, everytime I accepted, the superhub would just reboot I also had the same issue with the VMDG280 so it's not just a problem with the superhub but virgin have no clue on why it's rebooting when using remote assistance.

3rd superhub - blocked my access to cpanel only 1 address though I had access to 4 other servers. I could access it via a proxy but the proxy wasn't a fix to the issue.

4th superhub - Issue fixed from superhub 3 but the same issue I had with going superhub 2 is back, so once again they are sending me another superhub.

These are the only issues I have had with the superhub so if these 2 issues can be fixed I think the superhub would be a fantastic piece of hardware.


Waiting on my 5th superhub hopefully this will be a good one fixing both my issues at the same time.

[kwikbreaks]

So in summary you've had four Superhubs none of which worked properly and are currently waiting for a fifth to arrive yet you have concluded that it may well be an excellent piece of hardware???

I think I need to go and lie down for a while as my ribs are aching.

So you think 2 issues that both can be bypassed and can probably be fixed is the cause of your aching ribs get a grip.

The main thing is the superhub works others moan about it when clearly theres only a few major problems just like any other hardware. The 2 problems I have had aren't that major. The remote asssistance issue is the main culprit that I cant live with because I don't expect other people to pay for 3rd party software when it can be done for free via wlm.

You go take care of your ribs.

[kwikbreaks]

Your "minor issues" have cost VM a pretty penny and no doubt inconvenienced you too.

If the superhub routing section worked as well as most cheap and cheerful cable routers do then your first superhub would still be in your premises rather than in a pile of toxic waste in some third world country so the WEEE directive can be met.

Like I said the issues can be sorted and easily now if virgin cant be bothered fixing the issue then it's their fault and their money being wasted not mine. If they can be even bothered looking into it then I am sure those 2 smaller issues can be fixed. The inconvenience is minor and can be lived with, with most people.

This still doesn't class the superhub as toxic waste.

I still have 2 of the hubs here the 1st 2 hubs are the only hubs they could be bothered to pick up and I am sure those 2 hubs have been re-used. I will have 3 hubs here when the 5th arrives and all 3 will work but not to my full potential but maybe it will for others needs.

All you seem to do is blabber on how bad it is, if it's that bad why are you on the 50mb package why not just simply go back to the 20mb package till your happy that virgin can satisfy your needs.

[kwikbreaks]

I actually don't have a major problem with the hub myself other than WiFi which is very poor and requires reboots to fix. You are the one posting that you've had four hubs and none worked not me. I'm only on my third and the two duff ones were rejected by the installers.

I don't think VM re-issue returned presumed faulty hubs but could be wrong. Someone here said they'd been told they go to landfill but that can't be correct as it would break the good old WEEE directive which leads to UK companies shipping their returns to the third world for supposed recycling.

[Sephiroth]

As an observer, the issues reported in the forums that give me most cobcerb are those concerning involuntary resets or nothing working till the wretched device is rebooted.

This emerges through all the haze, smoke and mirrors as the major reliability flaw. I understand that this doesn't happen in Bridge Mode (firmware testers).

In other words I would have initial trust in the SH because I would only use it in Bridge Mode. But as a router combo, it's got no credibility until these specific stability reports go away.

[Stuart]

Originally Posted by Hugh

Bit of a problem doing that if you have 3000 PCs on your network and you need authentication and secure segmented file usage and appropriate corporate systems controls....

They do, however, work with Exchange servers more reliably than anything I have tried from Microsoft (both Windows and OSX based).

Anyway, being pedantic, it's Mac, not MAC.. MAC is Media Access Control.

Regarding the Superhub, guys, if you are having problems, please report them to VM. While I am not trying to stop you complaining here, bear in mind this is not an official forum, so almost certainly won't be counted if and when VM try and find out how many are complaining. If you contact VM directly, it's more likely to be counted.

[KenK]

Originally Posted by lojelo5

Though we have some major problems with the superhub I personally think it can be a decent bit of hardware once all the issues have been sorted.
<snip>
Waiting on my 5th superhub hopefully this will be a good one fixing both my issues at the same time.

Really? you're waiting on your 5th, having had major problems with the other 4. What makes you think no. 5 will be any better than the rest?

"once all the issues have been sorted" is no way to do business / supply a service / keep happy customers / make a profit. VM apparently decided that "superhub" would be the only piece of connection hardware that they would supply (for >30Mb/s), and 6 months later it still doesn't work well enough. You've proved that it doesn't work well enough.

I only hope that the penalty clauses that VM wrote into the contract with the supplier mean that the supplier is paying for this disaster, not the customers.

[Nopanic]

Originally Posted by KenK

Really? you're waiting on your 5th, having had major problems with the other 4. What makes you think no. 5 will be any better than the rest?

"once all the issues have been sorted" is no way to do business / supply a service / keep happy customers / make a profit. VM apparently decided that "superhub" would be the only piece of connection hardware that they would supply (for >30Mb/s), and 6 months later it still doesn't work well enough. You've proved that it doesn't work well enough.

I only hope that the penalty clauses that VM wrote into the contract with the supplier mean that the supplier is paying for this disaster, not the customers.

A faulty piece of hardware will be returned to the vendor and replaced as with any hardware.

[jb66]

And then wrapped in bubble wrap and sent back out as 'no fault found'

[KenK]

Originally Posted by Nopanic

A faulty piece of hardware will be returned to the vendor and replaced as with any hardware.

I expect you mean all 4 pieces of faulty hardware, in lojelo5's experience.

Unfortunately, I think "superhub" is more a case of faulty specification, faulty firmware, faulty testing, and above all a faulty business decision. And to think they got people to pay £30 to have it installed.

Originally Posted by Nopanic

A faulty piece of hardware will be returned to the vendor and replaced as with any hardware.

Exactly

Originally Posted by KenK

I expect you mean all 4 pieces of faulty hardware, in lojelo5's experience.

Look at it this way

They take the rest of the hubs off me, repackage them then send one to you...but seeing as you don't need it to access cpanel (but don't forget it only blocked me from accessing 1 of my cpanels, I could still access it via a proxy) you don't use remote assistance in windows live messenger....the superhub to you would be working to your full potential.


Yes there is a simple fault here which can be rectified but I doubt they will look into it until a bigger percentage of superhub users start seeing these same issues.

Every piece of hardware has some kind of fault in it hence firmware updates these fix these small issues.

Originally Posted by craigj2k11

the ambit 256 doesnt have built in wireless

Which is why I had two wireless routers attached to it ( as I stated...).

[craigj2k12]

Originally Posted by Hugh

Which is why I had two wireless routers attached to it ( as I stated...).

i know i was just stating the fact