Superhub I'm just about sick of the Superhub......

fixerman · 30-05-2011, 06:51

After a period of stability my 30mb Superhub now requires rebooting every day to enable wireless access. The Superhub shows on the wireless devices but does not allow a connection until it is rebooted. The wife is giving me grief for changing from my old Belkin which might require a reboot once a year.

Any advice please?

foddy · 30-05-2011, 09:26

Quote:

Originally Posted by fixerman

Any advice please?

Either call an engineer to get a replacement, or find a cheap wireless access point and plug it into your SH by wire. If you have an old ADSL router, they can normally be set up to disable most of their features and work as an AP.

kwikbreaks · 30-05-2011, 11:23

Masque says this behaviour must be a faulty unit. I'm not so convinced and think it is dodgy firmware which may eventually be fixed but I have posted on the VM community board asking if I need a replacement. Perhaps if everyone with hubs doing this asked for a replacement it would give the rather leisurely firmware development a suitably sharp prod.

It isn't a massive inconvenience to me as I don't hammer the wireless so can go for a week and often longer before this problem shows up. I'd say phone in and ask for a new one but I doubt it will be any different.

Nopanic · 30-05-2011, 11:29

Quote:

Originally Posted by kwikbreaks

Masque says this behaviour must be a faulty unit. I'm not so convinced and think it is dodgy firmware which may eventually be fixed but I have posted on the VM community board asking if I need a replacement. Perhaps if everyone with hubs doing this asked for a replacement it would give the rather leisurely firmware development a suitably sharp prod.

It isn't a massive inconvenience to me as I don't hammer the wireless so can go for a week and often longer before this problem shows up. I'd say phone in and ask for a new one but I doubt it will be any different.

If you don't get from the Hubs what they are meant to do, then report it, report it and report it .. keep reporting it until you get one that works .. or they fix it (if its a bug)

You pay to have BBI and if they are going to force you to use their Hub .. (at the moment) then it damn sure better work ..

kwikbreaks · 30-05-2011, 11:42

The problem is after years of garbage operating systems and software being the norm people are conditioned to the "not working - reboot it" philosophy and probably don't even see it as a fault that should be fixed. There has to be some reason why VM aren't inundated with complaints from those less fortunate than some here apparently are.

_wtf_ · 30-05-2011, 11:46

Quote:

Originally Posted by kwikbreaks

The problem is after years of garbage operating systems and software being the norm people are conditioned to the "not working - reboot it" philosophy and probably don't even see it as a fault that should be fixed.

People generally don't seem to know what a good service/product is anymore.

And I'm not just on about Virgin Media

Nopanic · 30-05-2011, 11:47

Quote:

Originally Posted by kwikbreaks

The problem is after years of garbage operating systems and software being the norm people are conditioned to the "not working - reboot it" philosophy and probably don't even see it as a fault that should be fixed. There has to be some reason why VM aren't inundated with complaints from those less fortunate than some here apparently are.

Maybe the majority of the users, aren't hitting the limits of the device like the users here ?

Personally I have a choice between the Hub and the VMNG, both sitting here, both provisioned to accounts and both working.

I used the Superhub for my personal account, 99% of my traffic goes through it and I am a heavy user .. I only use the VMNG for testing .. My Hub is on 17 days now without reboot, my wireless isn't great for my HTC, but the HTC is crap so ..

When I connect my work lappy to it, from down stairs, it works fine. I was working for 26 hours last month, (in one go, not for the whole month

) I was on wireless, using VPN and it didn't have a single drop out, I have my machine upstairs running utorrent and had someone else surfing the internet wirelessly for a few hours.

Skie · 30-05-2011, 11:47

Most tech support people wont consider it a fault either if simply rebooting it resolves the issue. India will close the call the second you indicate its working again.

Nopanic · 30-05-2011, 11:52

Quote:

Originally Posted by Skie

Most tech support people wont consider it a fault either if simply rebooting it resolves the issue. India will close the call the second you indicate its working again.

True .. but if you call again and make sure it's noted, even call complaints and tell them you have called in, over and over..

Don't get me wrong, I'm not encouraging being to complain, but you need to get what you pay for.

TJS · 30-05-2011, 11:54

Quote:

Originally Posted by kwikbreaks

The problem is after years of garbage operating systems and software being the norm people are conditioned to the "not working - reboot it" philosophy and probably don't even see it as a fault that should be fixed. There has to be some reason why VM aren't inundated with complaints from those less fortunate than some here apparently are.

Not to start some kind of debate but; I have been a mac user since the late 90's my laptop is on an uptime of 47 days; so I am by no means conditioned to thinking that.

My super-hub hit 16 days uptime before it restarted due to virgin doing something in the street cabinets (I know it was down tot hat because the people across the road's went down at the same time)

Now; i'm not sure if its quality control issues with the super-hub that could be the cause of problems; or perhaps the hub not playing fair with people network devices but it runs flawless for me over 3 MacBooks (various generations + specs) 2 iPhones and a mac mini All of which use broad-com chips for networking (afaik)

Nopanic · 30-05-2011, 11:58

Quote:

Originally Posted by TJS

Not to start some kind of debate but; I have been a mac user since the late 90's my laptop is on an uptime of 47 days; so I am by no means conditioned to thinking that.

My super-hub hit 16 days uptime before it restarted due to virgin doing something in the street cabinets (I know it was down tot hat because the people across the road's went down at the same time)

Now; i'm not sure if its quality control issues with the super-hub that could be the cause of problems; or perhaps the hub not playing fair with people network devices but it runs flawless for me over 3 MacBooks (various generations + specs) 2 iPhones and a mac mini All of which use broad-com chips for networking (afaik)

As a MAC user your opinion is void from all discussions

I have to test on MACs and they drive me crazy .. after so many years on PCS ... I get really wound up lol

fixerman · 30-05-2011, 12:35

Quote:

Originally Posted by Skie

Most tech support people wont consider it a fault either if simply rebooting it resolves the issue. India will close the call the second you indicate its working again.

To be honest I can't bear the thoughts of speaking to an Indian Call Centre. The phone line is usually very poor quality and it irritates me the way they run through the stupid patter, like, after telling them the problem, and then without another word they ask you is there anything else they can help you with. I usually respond with " You haven't helped with the first problem yet" and of course they don't understand the sarcasm.

I'm really sorry I got the Superhub. I am very happy with all my other VM services but I feel I was conned by VM when it came to the Superhub.

URGH!!!!!!

craigj2k12 · 30-05-2011, 12:49

Quote:

Originally Posted by Nopanic

As a MAC user your opinion is void from all discussions

I have to test on MACs and they drive me crazy .. after so many years on PCS ... I get really wound up lol

i know they are ****. Try adding 85 of them to a windows domain when youve only ever used one once before. That was the longest week of my life

Peter_ · 30-05-2011, 12:58

Quote:

Originally Posted by kwikbreaks

Masque says this behaviour must be a faulty unit. I'm not so convinced and think it is dodgy firmware which may eventually be fixed.

This may be a faulty unit but not necessarily so as it would need to be checked out remotely with our online tools before any decision as to what may be causing it can be decided, as for it being firmware related that is doubtful considering the amount of these in circulation.

---------- Post added at 12:58 ---------- Previous post was at 12:57 ----------

Quote:

Originally Posted by Skie

Most tech support people wont consider it a fault either if simply rebooting it resolves the issue.

Not really as the must be something causing the problem and simply rebooting is not the answer.

TJS · 30-05-2011, 14:00

Quote:

Originally Posted by craigj2k11

i know they are ****. Try adding 85 of them to a windows domain when youve only ever used one once before. That was the longest week of my life

Dont use a [Mod Edit] windows network then

all you need to do is turn macs on and have them on the same network and its done LOL if you want to share files over the network go on settings then sharing and tick file sharing; jobs a good'n