Superhub : I'm just about sick of the Superhub......

[techguyone]

Originally Posted by kwikbreaks

VM are not required to provide anything at all but they'd have a problem selling their broadband if they didn't.

Pretty much the normal endpoint for home broadband is a wireless router. VM used to provide that via a modem and quite low end router - presumably supplying the wireless cable router to compete with the bulk of ADSL ISPs who supply ADSL routers. Anybody wanting better than the standard ADSL ISP issued kit can buy their own but you can't buy your own cable modem. That was not an issue until VM decided to swap over to a hub for reasons best known to their marketing people but almost certainly because they view one box as simpler and most customers as thick. The problem with that is they supplied a really low end router which seems to have some compatibility issues. The result is people reluctant to upgrade because they will get a Superhub which they have seen lambasted on just about every board dealing with cable.

And that post should be pinned onto every VM internet management teams desk, quite possibly the most accurate post I've ever read here.

[GrimUpNorth]

Originally Posted by Nopanic

However VM are not required to provide a router, or a device suitable to support more than one connection.

The Superhub, wired appears to work for everyone ..

(Not taking sides)

If only that was true for the two superhub bookends I have in the loft...

Cheers
Grim

[borrissey]

Ive had my suoerhub a week I can tell you it doesn't like homeplugs keep getting disconnects and a lot of the time I can't connect I have to reboot everything. You'd think a wired connection would be stable. It sucks!!! Very very annoying. I'm on 100mb.

If only I could have my old modem back when I was on 50mb. sad face...

[Tom255]

2 engineer visits and 4 superhubs later and i still have crap speeds (<20meg). They dont know whats wrong with my connection and its been passed on to the networking team, but given the fact that when the engineer plugged in his VMG300 test modem and immediatly got full 50meg speeds out of it I can use my amazing powers of deduction and say its the Superhub(s) thats the problem, i know call me crazy right?

To add insult to injury i have a VMG300 sat next to me but "i cant get 50meg through it" according to VM staff (lies) so they wont let me use it. How are other ppl on here still using their VMG300's ? Who do i need to bribe to get mine registered?

[craigj2k12]

Originally Posted by Tom255

2 engineer visits and 4 superhubs later and i still have crap speeds (<20meg). They dont know whats wrong with my connection and its been passed on to the networking team, but given the fact that when the engineer plugged in his VMG300 test modem and immediatly got full 50meg speeds out of it I can use my amazing powers of deduction and say its the Superhub(s) thats the problem, i know call me crazy right?

To add insult to injury i have a VMG300 sat next to me but "i cant get 50meg through it" according to VM staff (lies) so they wont let me use it. How are other ppl on here still using their VMG300's ? Who do i need to bribe to get mine registered?

what a load of bull. the VMNG300 was the modem released with the 50mb service and its capable of 200mb. there are people using it with 100mb so why they wouldnt let you use it with 50mb is insane

[kwikbreaks]

Why oh why do people's mileages vary so much with this thing???

We know that Masque's and all the forum team have Superhubs that work perfectly 24x7 and most haven't been rebooted since Noah's flood cut off the leccy. They aren't alone either as every so often somebody pops up agreeing that theirs works just fine yet every board dealing with VM is jam packed with Superhub complaints.

[craigj2k12]

superhubs are crap and only work for the most basic of operations. in masques case, he keeps saying his superhub works, but he actually has another router connected to it which he uses for the wireless

Originally Posted by craigj2k11

superhubs are crap and only work for the most basic of operations. in masques case, he keeps saying his superhub works, but he actually has another router connected to it which he uses for the wireless

I don't know about him, but I use the superhub for wireless downstairs, and a Netgear wireless router upstairs (as we have over a dozen wireless devices in our house, and 3/4 of those regularly move location (smartphones, iPad/iTouch, laptops).

I would caveat your statement with "some" (as in "some superhubs are crap, but not all of them", as your statement is all-inclusive), as I know around 25 people (neighbours and friends) who have superhubs, and who use them for wireless as well as wired, and they have not reported any adverse affects (which does not negate the fact that others have).

[Chrysalis]

well if someone is having to use a AP alongside the superhub they can hardly call it perfect truthfully can they?

[Mick Fisher]

As my superhub's spontaneous rebooting problem seemed to sort itself out and it's wireless performance, albeit only at 145, seemed stable, I thought, maybe it's not the bees knees of routers but at least it is usuable to an extent.

Unfortunately over the last two days the rebooting has started again and yesterday I woke up to find the dreaded no networks found on wireless devices. It took a manual reboot of the superhub and a restart of the laptop to get things back to normal. So yeah I'm back to thinking it's a POS and can't wait for bridge mode so I can get a router that WORKS.

If Bridge mode don't work, and I suspect it will misbehave in just the same way as router mode with regard to the rebooting, then I will be off to Infinity.

Oh! wait, but VM locked me into a new 12 month contract for a POS that don't work AND charged me £30.00 for the privilage.

Seems VM must have known more about the superhub than than they let on initially and so took steps to cover their bases.

Sick of the superhub, yeah right up to here.

Originally Posted by Chrysalis

well if someone is having to use a AP alongside the superhub they can hardly call it perfect truthfully can they?

Erm, even when I only had an Ambit 256, I had 2 x wireless routers, due to the house layout and size, and the number of devices attaching to them.

[Chrysalis]

you live in a mansion?

[Fspiders]

I was an advocate of the super hub having upgraded from a steady 20mb on an ambit. I had a super connection wired and wireless never needed to reboot once.

I was puzzled at all the negative feedback with the super hub.

Then my area got the 3mb upload upgrade and the hub got the firmware update at the same time. Disaster!

2 hubs later and 2 visits from techs and I was still re-booting 4 times an hour and next door's signal was stronger than mine when I did get it going. I soon realised it was only stable if wireless was switched off.

I have a Belkin play that I was going to flog on Ebay when I got the super hub, luckily I didn't as at Masques direction to the "how to use a router with the super hub" I'm now a happy chappy.

Super hub is now a basic modem and my Belkin is now in charge giving me full dual band speed with fast online wireless/wired playing on xbox and ps3. A much faster and reliable network and a vastly more powerful signal for my laptop and TV.

And not one super hub re-boot! So in my humble opinion the super hub for me is at best a basic modem that can only supply the superior Belkin play with an internet feed.

[craigj2k12]

Originally Posted by Hugh

Erm, even when I only had an Ambit 256, I had 2 x wireless routers, due to the house layout and size, and the number of devices attaching to them.

the ambit 256 doesnt have built in wireless

[kwikbreaks]

Originally Posted by craigj2k11

the ambit 256 doesnt have built in wireless

.. that's a bit unfair as Masque only uses one additional AP with it (I guess).

I run a Fonera+ (802.11g only) and fixed it up with an outside antenna. If I move out of the room where the Superhub is the signal and speeds from that outside antenna are better than the superhub.....