50M Serious Virgin Cable Routing Issues - Page 2

darkdesign · 01-06-2011, 18:24

Hi Masque

Thanks for your reply's I get more sense from this site than the horrible 2nd line support.

This is what I have done:

Swapped the Superhub for the old Modem/Dlink 615 (Which should have changed the IP as I had to ring up virgin to swap it over) with still the same issue i.e. sites not showing content and wow getting to 90% before disconncting.

Changed DNS providers (Virgin, OpenDNS, Google)

Tried on over 4 machines (Running Different OS) and 2 Iphones

Other people on this site can get to these sites.

75% of sites do work, 25% do not.

Sites work OK if I connect via VPN or Mobile broadband.

Virgin claim that the onus is on me to sort out and contact the webpages directly and I should be the one contacting all parties - My VPN subscription (which is Â£15 a month) has now run out so the only way I can contact the sites is to pay on top of my internet connection just so I can fix this issue.

Both threads I linked earlier on the post to wow-europe.com have had a blue post saying their techs have looked into the issue and it's not their side.

I think I can raise my claim with Ofcom as I am paying for a service I cannot use. As you prob can tell in my post I'm not clueless when it comes to IT but expecting someone to contact sites individually to get them to 'fix' the problem is very lengthy process.

Thanks

Peter_ · 01-06-2011, 18:29

I am surprised that you still have issues with your standalone kit, have you tried changing the MAC address to see if you get a connection or even OpenDNS or Googles DNS servers.

darkdesign · 01-06-2011, 18:37

Hi Masque

Again thanks for your help - I know you don't have to and It really is appreciated.

Last night I plugged in the VMNG300v2 Modem and the old DLINK 615 and registered it with virgin

- Should this change the IP address?

If not, I don't beleive you can change the IP from the DLINK or the Modem?

Peter_ · 01-06-2011, 18:42

Quote:

Originally Posted by darkdesign

Hi Masque

Again thanks for your help - I know you don't have to and It really is appreciated.

Last night I plugged in the VMNG300v2 Modem and the old DLINK 615 and registered it with virgin

- Should this change the IP address?

If not, I don't beleive you can change the IP from the DLINK or the Modem?

You should have got a different ip with that setup, if not if you do a pinhole reset of the D link and go through the setup wizard it should clone your computers MAC address and give you a different ip address.

In fact have you tried a direct connection to the modem to what happens when you get a new ip address, remember to reboot the modem.

darkdesign · 01-06-2011, 18:58

Hi

I have swapped the superhub for the VMNG300v2 + Dlink Router DIR-615 combo and got virgin to swap over the connection to it.

Would swapping the router - which has a different mac address change the IP?

If not is there anywhere in the Virgin Modem/Dlink router that allows you to change the mac address as I was sure the DLINK is customer firmware that doesnt have this option?

Skie · 01-06-2011, 19:52

Swapping the superhub for the VMNG300 should have given you a new ip address. Strange that it didnt.

craigj2k12 · 01-06-2011, 20:14

sounds like an issue with telia to me. do a tracert to some sites that you can access, then some to those you cant

Skie · 01-06-2011, 20:25

His tracerts were using an identical route to mine though, but just with Manchester early on. The off VM network stuff was identical.

craigj2k12 · 01-06-2011, 20:38

Quote:

Originally Posted by Skie

His tracerts were using an identical route to mine though, but just with Manchester early on. The off VM network stuff was identical.

sorry, never read the 1st page doh, just having a look now

---------- Post added at 21:38 ---------- Previous post was at 21:36 ----------

can you do a pathping @darkdesign

pathping rarlab.com

darkdesign · 01-06-2011, 21:00

Hi All,

Ok first a few sites that DO not work:

SITE: TIME.COM - TRACERT - DOES NOT WORK

Quote:

Tracing route to time.com [205.188.238.109]
over a maximum of 30 hops:

1 10 ms 10 ms 7 ms cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [
.97.161.1]
2 9 ms 9 ms 8 ms wake-geam-1a-ge220.network.virginmedia.net [81
7.80.149]
3 13 ms 12 ms 15 ms barn-geam-1a-tenge73.network.virginmedia.net [
.30.252.69]
4 12 ms 11 ms 11 ms brad-core-1a-tenge94.network.virginmedia.net [
.30.252.17]
5 12 ms 11 ms 11 ms manc-bb-1c-ae2-0.network.virginmedia.net [212.
.163.233]
6 12 ms 11 ms 11 ms manc-bb-1b-ae6-0.network.virginmedia.net [213.
5.159.89]
7 10 ms 10 ms 11 ms ae0.man11.ip4.tinet.net [77.67.65.141]
8 20 ms 18 ms 19 ms xe-4-3-0.lon25.ip4.tinet.net [89.149.186.45]
9 17 ms 19 ms 19 ms bb1-loh-G5-1-0.atdn.net [66.185.134.213]
10 88 ms 17 ms 87 ms bb2-nye-s10-1-0.atdn.net [66.185.152.98]
11 105 ms 99 ms 106 ms bb2-vie-S7-1-0.atdn.net [66.185.152.96]
12 99 ms 91 ms 100 ms dar2-dtc-xe-2-0-0.atdn.net [66.185.141.118]
13 * * * Request timed out.
14 98 ms 90 ms 91 ms ptnih1-dc3-gig3-16.net.aol.com [205.188.240.19

15 ptnih1-dc3-gig3-16.net.aol.com [205.188.240.190] reports: Destination ne
unreachable.

Trace complete.

SITE: FC2.COM - TRACERT - DOES NOT WORK

Quote:

Tracing route to fc2.com [208.71.106.124]
over a maximum of 30 hops:

1 8 ms 11 ms 11 ms cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77
.97.161.1]
2 9 ms 11 ms 7 ms wake-geam-1a-ge135.network.virginmedia.net [81.9
7.80.105]
3 11 ms 11 ms 12 ms barn-geam-1a-tenge73.network.virginmedia.net [62
.30.252.69]
4 13 ms 11 ms 11 ms brad-core-1a-tenge71.network.virginmedia.net [62
.30.252.53]
5 14 ms 11 ms 11 ms manc-bb-1c-ae2-0.network.virginmedia.net [212.43
.163.233]
6 10 ms 11 ms 31 ms manc-bb-1a-ae11-0.network.virginmedia.net [213.1
05.159.85]
7 15 ms 15 ms 15 ms popl-bb-1b-as3-0.network.virginmedia.net [62.252
.192.158]
8 16 ms 15 ms 15 ms popl-tmr-2-ae5-0.network.virginmedia.net [213.10
5.159.6]
9 16 ms 15 ms 15 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.
184.6]
10 25 ms 24 ms 24 ms 134-14-250-212.static.virginmedia.com [212.250.1
4.134]
11 85 ms 85 ms 89 ms 4-1.r1.ny.hwng.net [69.16.190.209]
12 113 ms 111 ms 111 ms e2-4.r1.ch.hwng.net [209.197.0.33]
13 154 ms 154 ms 155 ms e4-1.r1.la.hwng.net [209.197.0.25]
14 156 ms 155 ms 155 ms 209.197.4.106
15 155 ms 155 ms 155 ms sw1.1732.la3.fc2.com [208.71.104.27]
16 157 ms 157 ms 154 ms sata4.fc2.com [208.71.106.124]

Trace complete.

SITE: SLASHDOT.ORG - TRACERT - WORKS FINE

Quote:

Tracing route to slashdot.org [216.34.181.45]
over a maximum of 30 hops:

1 10 ms 11 ms 7 ms cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77
.97.161.1]
2 9 ms 7 ms 7 ms wake-geam-1a-ge220.network.virginmedia.net [81.9
7.80.149]
3 12 ms 9 ms 11 ms barn-geam-1a-tenge73.network.virginmedia.net [62
.30.252.69]
4 13 ms 13 ms 9 ms brad-core-1a-tenge71.network.virginmedia.net [62
.30.252.53]
5 11 ms 11 ms 11 ms manc-bb-1c-ae2-0.network.virginmedia.net [212.43
.163.233]
6 14 ms 10 ms 12 ms manc-bb-1a-ae11-0.network.virginmedia.net [213.1
05.159.85]
7 15 ms 14 ms 15 ms 212.187.136.125
8 16 ms 15 ms 15 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
9 18 ms 15 ms 15 ms ae-12-51.car2.London1.Level3.net [4.69.139.67]
10 26 ms 24 ms 27 ms bcr1-ge-6-1-0.londonlnx.savvis.net [206.24.169.2
9]
11 17 ms 18 ms 15 ms 204.70.206.65
12 113 ms 109 ms 111 ms cr1-pos-0-3-2-0.chicago.savvis.net [204.70.192.1
01]
13 112 ms 110 ms 115 ms hr1-te-12-0-1.elkgrovech3.savvis.net [204.70.198
.73]
14 109 ms 111 ms 111 ms das4-v3041.ch3.savvis.net [64.37.207.194]
15 120 ms 110 ms 122 ms 64.27.160.198
16 123 ms 111 ms 110 ms slashdot.org [216.34.181.45]

Trace complete.

SITE: BBC.CO.UK - TRACERT - WORKS FINE

[QUOTE]
Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 8 ms 11 ms 7 ms cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77
.97.161.1]
2 8 ms 11 ms 7 ms wake-geam-1a-ge220.network.virginmedia.net [81.9
7.80.149]
3 11 ms 11 ms 11 ms barn-geam-1a-tenge73.network.virginmedia.net [62
.30.252.69]
4 9 ms 10 ms 11 ms brad-core-1a-tenge94.network.virginmedia.net [62
.30.252.17]
5 8 ms 12 ms 10 ms manc-bb-1c-ae2-0.network.virginmedia.net [212.43
.163.233]
6 16 ms 11 ms 11 ms manc-bb-1a-ae11-0.network.virginmedia.net [213.1
05.159.85]
7 19 ms 15 ms 15 ms glfd-bb-1b-ae1-0.network.virginmedia.net [213.10
5.175.146]
8 18 ms 18 ms 15 ms glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
9 19 ms 19 ms 19 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
10 18 ms 19 ms 19 ms 212.58.239.249
11 17 ms 18 ms 19 ms 212.58.238.149
12 16 ms 20 ms 18 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
13 17 ms 19 ms 24 ms 212.58.255.12
14 21 ms 39 ms 19 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Quote:

pathpings for sites which do not work:

Tracing route to tumblr.com [174.121.194.34]
over a maximum of 30 hops:
0 a1-PC [192.168.0.3]
1 cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77.97.161.1]
2 wake-geam-1a-ge220.network.virginmedia.net [81.97.80.149]
3 barn-geam-1a-tenge73.network.virginmedia.net [62.30.252.69]
4 brad-core-1a-tenge71.network.virginmedia.net [62.30.252.53]
5 manc-bb-1c-ae2-0.network.virginmedia.net [212.43.163.233]
6 manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]
7 tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
8 41-236-228-213.packetexchange.net [213.228.236.41]
9 be-11-cr01.ashburn.va.ibone.comcast.net [68.86.84.205]
10 pos-1-3-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.87.70]
11 pos-1-15-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.149]
12 pos-0-0-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.90]
13 theplanet-cr01.dallas.tx.ibone.comcast.net [75.149.228.2]
14 te7-1.dsr01.dllstx3.networklayer.com [70.87.253.2]
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 a1-PC [192.168.0.3]
0/ 100 = 0% |
1 11ms 0/ 100 = 0% 0/ 100 = 0% cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77.97.161.1]
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% wake-geam-1a-ge220.network.virginmedia.net [81.97.80.149]
0/ 100 = 0% |
3 13ms 0/ 100 = 0% 0/ 100 = 0% barn-geam-1a-tenge73.network.virginmedia.net [62.30.252.69]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% brad-core-1a-tenge71.network.virginmedia.net [62.30.252.53]
0/ 100 = 0% |
5 16ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1c-ae2-0.network.virginmedia.net [212.43.163.233]
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]
0/ 100 = 0% |
7 23ms 0/ 100 = 0% 0/ 100 = 0% tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% 41-236-228-213.packetexchange.net [213.228.236.41]
0/ 100 = 0% |
9 108ms 0/ 100 = 0% 0/ 100 = 0% be-11-cr01.ashburn.va.ibone.comcast.net [68.86.84.205]
0/ 100 = 0% |
10 121ms 0/ 100 = 0% 0/ 100 = 0% pos-1-3-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.87.70]
0/ 100 = 0% |
11 142ms 0/ 100 = 0% 0/ 100 = 0% pos-1-15-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.149]
0/ 100 = 0% |
12 144ms 0/ 100 = 0% 0/ 100 = 0% pos-0-0-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.90]
0/ 100 = 0% |
13 139ms 0/ 100 = 0% 0/ 100 = 0% theplanet-cr01.dallas.tx.ibone.comcast.net [75.149.228.2]
0/ 100 = 0% |
14 144ms 0/ 100 = 0% 0/ 100 = 0% te7-1.dsr01.dllstx3.networklayer.com [70.87.253.2]

Trace complete.

Quote:

Tracing route to RARLAB.COM [217.70.129.242]
over a maximum of 30 hops:
0 a1-PC [192.168.0.3]
1 cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77.97.161.1]
2 wake-geam-1a-ge136.network.virginmedia.net [81.97.80.109]
3 barn-geam-1a-tenge73.network.virginmedia.net [62.30.252.69]
4 brad-core-1a-tenge94.network.virginmedia.net [62.30.252.17]
5 manc-bb-1c-ae2-0.network.virginmedia.net [212.43.163.233]
6 manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]
7 leed-bb-1a-as3-0.network.virginmedia.net [213.105.175.141]
8 tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.163.198]
9 ldn-b2-link.telia.net [213.248.93.69]
10 ldn-bb1-link.telia.net [80.91.250.225]
11 hbg-bb1-link.telia.net [80.239.147.182]
12 bei-b2-link.telia.net [80.91.254.207]
13 dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.26]
14 217.70.136.60
15 217.70.129.242

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 a1-PC [192.168.0.3]
0/ 100 = 0% |
1 11ms 0/ 100 = 0% 0/ 100 = 0% cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77.97.161.1]
0/ 100 = 0% |
2 15ms 0/ 100 = 0% 0/ 100 = 0% wake-geam-1a-ge136.network.virginmedia.net [81.97.80.109]
0/ 100 = 0% |
3 13ms 0/ 100 = 0% 0/ 100 = 0% barn-geam-1a-tenge73.network.virginmedia.net [62.30.252.69]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% brad-core-1a-tenge94.network.virginmedia.net [62.30.252.17]
0/ 100 = 0% |
5 18ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1c-ae2-0.network.virginmedia.net [212.43.163.233]
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]
0/ 100 = 0% |
7 24ms 0/ 100 = 0% 0/ 100 = 0% leed-bb-1a-as3-0.network.virginmedia.net [213.105.175.141]
0/ 100 = 0% |
8 20ms 0/ 100 = 0% 0/ 100 = 0% tcl3-ic-1-ae0-0.network.virginmedia.net [212.43.163.198]
0/ 100 = 0% |
9 18ms 0/ 100 = 0% 0/ 100 = 0% ldn-b2-link.telia.net [213.248.93.69]
0/ 100 = 0% |
10 21ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb1-link.telia.net [80.91.250.225]
0/ 100 = 0% |
11 36ms 0/ 100 = 0% 0/ 100 = 0% hbg-bb1-link.telia.net [80.239.147.182]
0/ 100 = 0% |
12 37ms 0/ 100 = 0% 0/ 100 = 0% bei-b2-link.telia.net [80.91.254.207]
0/ 100 = 0% |
13 44ms 0/ 100 = 0% 0/ 100 = 0% dnsnet-ic-134271-bei-b2.c.telia.net [213.248.69.26]
0/ 100 = 0% |
14 38ms 0/ 100 = 0% 0/ 100 = 0% 217.70.136.60
0/ 100 = 0% |
15 39ms 0/ 100 = 0% 0/ 100 = 0% 217.70.129.242

Trace complete.

Quote:

Tracing route to tumblr.com [174.121.194.34]
over a maximum of 30 hops:
0 a1-PC [192.168.0.3]
1 cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77.97.161.1]
2 wake-geam-1a-ge220.network.virginmedia.net [81.97.80.149]
3 barn-geam-1a-tenge73.network.virginmedia.net [62.30.252.69]
4 brad-core-1a-tenge71.network.virginmedia.net [62.30.252.53]
5 manc-bb-1c-ae2-0.network.virginmedia.net [212.43.163.233]
6 manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]
7 tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
8 41-236-228-213.packetexchange.net [213.228.236.41]
9 be-11-cr01.ashburn.va.ibone.comcast.net [68.86.84.205]
10 pos-1-3-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.87.70]
11 pos-1-15-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.149]
12 pos-0-0-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.90]
13 theplanet-cr01.dallas.tx.ibone.comcast.net [75.149.228.2]
14 te7-1.dsr01.dllstx3.networklayer.com [70.87.253.2]
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 a1-PC [192.168.0.3]
0/ 100 = 0% |
1 11ms 0/ 100 = 0% 0/ 100 = 0% cpc2-wake8-2-0-gw.barn.cable.virginmedia.com [77.97.161.1]
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% wake-geam-1a-ge220.network.virginmedia.net [81.97.80.149]
0/ 100 = 0% |
3 13ms 0/ 100 = 0% 0/ 100 = 0% barn-geam-1a-tenge73.network.virginmedia.net [62.30.252.69]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% brad-core-1a-tenge71.network.virginmedia.net [62.30.252.53]
0/ 100 = 0% |
5 16ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1c-ae2-0.network.virginmedia.net [212.43.163.233]
0/ 100 = 0% |
6 22ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1b-ae6-0.network.virginmedia.net [213.105.159.89]
0/ 100 = 0% |
7 23ms 0/ 100 = 0% 0/ 100 = 0% tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% 41-236-228-213.packetexchange.net [213.228.236.41]
0/ 100 = 0% |
9 108ms 0/ 100 = 0% 0/ 100 = 0% be-11-cr01.ashburn.va.ibone.comcast.net [68.86.84.205]
0/ 100 = 0% |
10 121ms 0/ 100 = 0% 0/ 100 = 0% pos-1-3-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.87.70]
0/ 100 = 0% |
11 142ms 0/ 100 = 0% 0/ 100 = 0% pos-1-15-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.149]
0/ 100 = 0% |
12 144ms 0/ 100 = 0% 0/ 100 = 0% pos-0-0-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.90]
0/ 100 = 0% |
13 139ms 0/ 100 = 0% 0/ 100 = 0% theplanet-cr01.dallas.tx.ibone.comcast.net [75.149.228.2]
0/ 100 = 0% |
14 144ms 0/ 100 = 0% 0/ 100 = 0% te7-1.dsr01.dllstx3.networklayer.com [70.87.253.2]

Trace complete.

craigj2k12 · 01-06-2011, 21:18

Quote:

Computing statistics for 350 seconds...

you need to let it run lol

darkdesign · 01-06-2011, 22:16

Hi - Yes sorry my bad! Will edit data when the pathpings are complete. should be about 10 mins

---------- Post added at 23:16 ---------- Previous post was at 23:06 ----------

I have updated the pathpings - any ideas?

craigj2k12 · 01-06-2011, 22:39

Quote:

Originally Posted by darkdesign

I have updated the pathpings - any ideas?

and your still unable to access those sites?

foddy · 02-06-2011, 05:26

I know you've tried with two routers, so this is unlikely to be the problem, but can you make sure that no ICMP is being blocked on them? This looks a lot like a PMTU discovery problem.

darkdesign · 02-06-2011, 07:06

Hi All

I cannot access

RARLAB.COM
TUMBLR.COM

(Both sites just sit there in a white screen in the browser - in chrome, firefox, ie) and never time out just sit there connecting..

The only items I have ticked in my settings are:

Ipsec PassThrough
PPTP PassThrough
Multicast

I have tried the sites with them all ticked, them all unticked and every combo basically