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Old 30-05-2011, 10:04   #1
JonM1988
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Upgrade from 50mb to 100mb
Well after hearing all the horror storys on here and on the VM support forums i was a tiny bit apprehensive about taking the plunge but decided to anyway. Upgraded online and get the free install and activation.

Engineer has just been round and its took him about 15 mins to get me up and running. I was explaining my hesitations about the Superhub saying that id been reading the horror storys online and if possible I'd like to keep the VMG300 incase my Superhub turns out to be rubbish, he said it wasnt company policy and they he needed to take the VMG300 with him. So anyway i offered him a cup of coffee etc and we got chatting turns out he knew a few friends of my mum, he gave me my wireless dongle checked my speeds and made sure I was happy then he left.

Just after he left I realized hes left the VMG300. Not sure if it was intentional or not but im happy I've got something to fall back on if the Superhub turns out to be poor!

Top guy and a top service

This is the first Speedtest i've done on the line myself

Seems ok so far although the ping is a little high on what I was expecting!
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Old 30-05-2011, 10:07   #2
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Re: Upgrade from 50mb to 100mb
Did you pay the activation charge of £149.95
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Old 30-05-2011, 10:12   #3
JonM1988
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Re: Upgrade from 50mb to 100mb
If you upgrade online the installation an activation is free mate.

The activation was never that expensive
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Old 30-05-2011, 10:12   #4
DigitalShadow
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Re: Upgrade from 50mb to 100mb
That is what I've just been quoted on retentions!
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Old 30-05-2011, 10:14   #5
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Re: Upgrade from 50mb to 100mb
For 100mb Broadband?

From this link: http://shop.virginmedia.com/existing...broadband.html

Free installation & activation - only when you upgrade online
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Old 30-05-2011, 10:14   #6
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Re: Upgrade from 50mb to 100mb
I'm on hold at the moment, can't wait for her to come back on the phone... grrrrrrr
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Old 30-05-2011, 10:16   #7
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Re: Upgrade from 50mb to 100mb
Just tell them you can't upgrade online cause it won't let you and can they offer it on the phone!
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Old 30-05-2011, 10:18   #8
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Re: Upgrade from 50mb to 100mb


Nice to hear you got to keep your vmng300

I'm trying to do the same.
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Old 30-05-2011, 10:31   #9
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Re: Upgrade from 50mb to 100mb
Quote:
Originally Posted by DigitalShadow View Post
Did you pay the activation charge of £149.95
WTF ?

I've never heard of a fee like that ????
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Old 30-05-2011, 10:34   #10
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Re: Upgrade from 50mb to 100mb
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Originally Posted by Nopanic View Post
WTF ?

I've never heard of a fee like that ????
My throughts exactly.... I nearly had a mini heart-attack as I thought i'd overlooked that charge
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Old 30-05-2011, 10:35   #11
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Re: Upgrade from 50mb to 100mb
She said it was an error, I then asked about adding the 1tb Tivo box to my order, I was then told that this has its own fee of £149.95 that can't be bypassed.
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Old 30-05-2011, 10:40   #12
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Re: Upgrade from 50mb to 100mb
Quote:
Originally Posted by DigitalShadow View Post
She said it was an error, I then asked about adding the 1tb Tivo box to my order, I was then told that this has its own fee of £149.95 that can't be bypassed.

Tivo is an expensive install even for Staff .. I think its the cost to purchase to be honest.

I complained about it in the staff forum on here and was told to shut up by the other staffers apparently being cheap isn't a popular choice ..
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Old 30-05-2011, 10:50   #13
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Re: Upgrade from 50mb to 100mb
I have asked this before but never got an answer.
We have the VIP50 package along with an additional standard STB and get the discounts on this package.
Now i could be wrong but we are paying what seems to be the same price for our 50meg BB as what is now the 100meg fee as we have had 50meg since it's launch.

So if i decide to upgrade to 100meg online will we still be paying the same overall monthly price for 100meg?

PS we already have the Superhub but are waiting for 100meg in our area.
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Old 30-05-2011, 10:51   #14
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Re: Upgrade from 50mb to 100mb
Without being able to see your account, discounts, etc, I don't think anyone can give you an honest answer ..

Call up.
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Old 30-05-2011, 11:12   #15
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Re: Upgrade from 50mb to 100mb
Quote:
Originally Posted by Nopanic View Post
Without being able to see your account, discounts, etc, I don't think anyone can give you an honest answer ..

Call up.
Am i able to PM you my account number so you can look into it or is this against company policy.
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