Upgrade from 50mb to 100mb
 

Well after hearing all the horror storys on here and on the VM support forums i was a tiny bit apprehensive about taking the plunge but decided to anyway. Upgraded online and get the free install and activation.

Engineer has just been round and its took him about 15 mins to get me up and running. I was explaining my hesitations about the Superhub saying that id been reading the horror storys online and if possible I'd like to keep the VMG300 incase my Superhub turns out to be rubbish, he said it wasnt company policy and they he needed to take the VMG300 with him. So anyway i offered him a cup of coffee etc and we got chatting turns out he knew a few friends of my mum, he gave me my wireless dongle checked my speeds and made sure I was happy then he left.

Just after he left I realized hes left the VMG300. Not sure if it was intentional or not but im happy I've got something to fall back on if the Superhub turns out to be poor!

Top guy and a top service

This is the first Speedtest i've done on the line myself

Seems ok so far although the ping is a little high on what I was expecting!

https://www.cableforum.co.uk/images/...2011/05/35.png

Re: Upgrade from 50mb to 100mb
 

Did you pay the activation charge of £149.95

Re: Upgrade from 50mb to 100mb
 

If you upgrade online the installation an activation is free mate.

The activation was never that expensive

Re: Upgrade from 50mb to 100mb
 

That is what I've just been quoted on retentions!

Re: Upgrade from 50mb to 100mb
 

For 100mb Broadband?

From this link: http://shop.virginmedia.com/existing...broadband.html

Free installation & activation - only when you upgrade online

Re: Upgrade from 50mb to 100mb
 

I'm on hold at the moment, can't wait for her to come back on the phone... grrrrrrr

Re: Upgrade from 50mb to 100mb
 

Just tell them you can't upgrade online cause it won't let you and can they offer it on the phone!

Re: Upgrade from 50mb to 100mb
 

:)

Nice to hear you got to keep your vmng300

I'm trying to do the same.

Re: Upgrade from 50mb to 100mb
 

WTF ?

I've never heard of a fee like that ????

Re: Upgrade from 50mb to 100mb
 

My throughts exactly.... I nearly had a mini heart-attack as I thought i'd overlooked that charge :p:

Re: Upgrade from 50mb to 100mb
 

She said it was an error, I then asked about adding the 1tb Tivo box to my order, I was then told that this has its own fee of £149.95 that can't be bypassed.

Re: Upgrade from 50mb to 100mb
 

Tivo is an expensive install even for Staff .. I think its the cost to purchase to be honest.

I complained about it in the staff forum on here and was told to shut up by the other staffers :D apparently being cheap isn't a popular choice ..

Re: Upgrade from 50mb to 100mb
 

I have asked this before but never got an answer.
We have the VIP50 package along with an additional standard STB and get the discounts on this package.
Now i could be wrong but we are paying what seems to be the same price for our 50meg BB as what is now the 100meg fee as we have had 50meg since it's launch.

So if i decide to upgrade to 100meg online will we still be paying the same overall monthly price for 100meg?

PS we already have the Superhub but are waiting for 100meg in our area.

Re: Upgrade from 50mb to 100mb
 

Without being able to see your account, discounts, etc, I don't think anyone can give you an honest answer ..

Call up.

Re: Upgrade from 50mb to 100mb
 

Am i able to PM you my account number so you can look into it or is this against company policy.