TiVo Pin Number Required.......WTF

kop32 · 20-05-2011, 09:11

OK, had TiVo in for a couple of days now and must say that 1. The picture is better than my Samsung HD V+ box on SD and HD,but not as sharp as the Sky HD box or as responsive to use.
2. The menu's are quite straight forward to use (I have read the series link posts etc)

But my main complaint (and it's starting to drive all my family mad already) is at random times the box asks for our pin number,and more annoyingly there is no option to turn it off!!!,(ie had to imput it in last night for Coronation Street at 20:30hrs.....WHY)

devilincarnate · 20-05-2011, 09:31

You can try a reboot of the box:

Quote:

How do I clear or reset my TiVo box?

Want to restart your box, or delete whatâ€™s stored?
To see Clear or Reset Set Top Box
Select Help & Settings on the Home screen.
Choose Clear or reset set top box.
Select Restart or Reset System.
Choose from the 4 options.
Restart the set top box

Shuts down your box, then starts it straight back up again. It wonâ€™t affect recordings, Series Links, WishList searches or Suggestions

Then you can try and connect to Virgin Media TV service now.

Quote:

Your box regularly connects to our cable network to get updated programme listings, updates and other info. Here you can also see when your box last connected.
To see your network settings:
Select Help & Settings on the Home screen.
Choose Settings enter your PIN.
Select Network.
Choose from the available options.
Connect to the Virgin Media TV service now
Normally, you wonâ€™t need to choose this option as your box connects to the network automatically every few hours. But if you choose to connect manually youâ€™ll be able to see the status of the connection. While your box is connecting, you can still watch live TV, set up recordings and search for shows.

Hope this will help?

kop32 · 20-05-2011, 09:35

Quote:

Originally Posted by devilincarnate

You can try a reboot of the box:

Then you can try and connect to Virgin Media TV service now.

Hope this will help?

Thanks Fella,but I have tried all of the above more than once but still the same,apparently there is no way to turn the Parental Control Function off,any other suggestions welcome.

devilincarnate · 20-05-2011, 09:42

Quote:

Originally Posted by kop32

Thanks Fella,but I have tried all of the above more than once but still the same,apparently there is no way to turn the Parental Control Function off,any other suggestions welcome.

I was just trying to help? I think that they are looking at the PIN at the moment anyway.

This over from the VM TiVo community forum posted from one of the mods.

Quote:

We do have plans to make PIN entry and parental control settings more flexible, which we will introduce later this year, but please keep in mind that there are SOME instances where we are indeed required to take PIN before viewing.
Nick

Link to the thread:

http://community.virginmedia.com/t5/...te/td-p/449163

The quote is on the 3rd page.

Gunslinger · 20-05-2011, 09:44

Quote:

Originally Posted by kop32

OK, had TiVo in for a couple of days now and must say that 1. The picture is better than my Samsung HD V+ box on SD and HD,but not as sharp as the Sky HD box or as responsive to use.
2. The menu's are quite straight forward to use (I have read the series link posts etc)

But my main complaint (and it's starting to drive all my family mad already) is at random times the box asks for our pin number,and more annoyingly there is no option to turn it off!!!,(ie had to imput it in last night for Coronation Street at 20:30hrs.....WHY)

The reason for this may be that as the programme finishes at 9pm, Tivo regards it as 'post watershed'.

VM seem to have taken the decision with Tivo to implement additional parental control features over and above the mandatory OFCOM requirements (which relate to premium movies and adult material), and then failed to provide the means to turn them off where not required.

Many regard this as both patronising and insulting to responsible adult customers. There is a thread about this on the Virgin 'Help & Support' forum.

kop32 · 20-05-2011, 10:09

Quote:

Originally Posted by devilincarnate

I was just trying to help? I think that they are looking at the PIN at the moment anyway.

This over from the VM TiVo community forum posted from one of the mods.

Link to the thread:

http://community.virginmedia.com/t5/...te/td-p/449163

The quote is on the 3rd page.

Please don't take my reply to this as being sarcastic I am genuinely greatful for your imput,unlike a few replys I have seen over the past few weeks.

devilincarnate · 20-05-2011, 10:11

Quote:

Originally Posted by kop32

Please don't take my reply to this as being sarcastic I am genuinely greatful for your imput,unlike a few replys I have seen over the past few weeks.

I did not take your post as sarcasm, I know what you mean in regards to some posts on here.

Ben B · 20-05-2011, 10:44

Isn't this the case with the V+ for recordings after 8? Of course, you can actually disable this on the V+ but it looks like they aren't yet allowing this on the TiVo.

Gunslinger · 20-05-2011, 12:54

VM's approach to this is totally illogical, and needs to be sorted ASAP.

It is possible to view a show aired after the watershed on IPlayer without any restriction, but the same show recorded on Tivo requires a PIN to watch!

Try 'A303 Highway to the Sun'.

Stephen · 20-05-2011, 13:03

It's not VMs approach, it's the way that TiVo is set up.

kop32 · 20-05-2011, 13:30

Quote:

Originally Posted by Stephen

It's not VMs approach, it's the way that TiVo is set up.

Errrr not according to the following (taken from VM TiVo Help and Support forum)

We will improve settings around PIN entry in a future update, but as another poster pointed out there are at least some instances where we are required to enforce PIN entry regardless of household circumstance.

-Nick
Nick Ontiveros
TV Strategy, Digital Entertainment

Stephen · 20-05-2011, 13:31

To a point the pin settings are part of TiVo however due to off com there are certain things VM have to have pin protected.

Digital Fanatic · 20-05-2011, 13:32

Quote:

Originally Posted by kop32

Errrr not according to the following (taken from VM TiVo Help and Support forum)

We will improve settings around PIN entry in a future update, but as another poster pointed out there are at least some instances where we are required to enforce PIN entry regardless of household circumstance.

-Nick
Nick Ontiveros
TV Strategy, Digital Entertainment

Some PINS are required regardless, while others are TiVo related, so these can be user modified in a future update. Chill

passingbat · 20-05-2011, 13:37

Quote:

Originally Posted by Stephen

however due to off com there are certain things VM have to have pin protected.

But surely V+ has to follow the same Ofcom rules, and pesumably VM aren't breaking them on the V+?

So, just make tivo behave like V+ for pin protection and everyone will be happy.

Digital Fanatic · 20-05-2011, 13:40

Quote:

Originally Posted by passingbat

But surely V+ has to follow the same Ofcom rules, and pesumably VM aren't breaking them on the V+?

So, just make tivo behave like V+ for pin protection and everyone will be happy.

this is what will happen